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Review of Cartaphilus

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Overview
Villa -
5 Bedrooms, 3 Bathrooms, Sleeps 10
Puerto Del Carmen, Lanzarote, Canary Islands

Reviews from our community

Average - based on 1 review
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Reviews from our community

SarahW201...
Haywards Heath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“Great villa but management let it down”
Reviewed 15 March 2014 for a stay in March 2014
11
people found this review helpful

This is a great villa but it was let down by a couple of issues. We had problems with the bathroom being flooded and the hot water not working. We were there for a long weekend and the management company are not available over the weekend unless in 'extreme emergency' which I felt neither of these problems was and therefore I didn't report them until the Monday morning when we were leaving. No apology or compensation was offered.

The villa is billed as 'luxury' which it certainly is, great space and a fantastic pool. However the towels were thin and only the minimum were provided, the kitchen was not well equipped for a group of 8 people (lacking in salad bowls, platters for meals, that sort of thing), the information folder holds vast amounts of generic information about pool safety and safe sunbathing but nothing specific to the villa or area - for instance no taxi numbers, no map, no recommendations for supermarkets or restaurants. I fed this back and the answer was that the villa is managed by the biggest management company on the island and that they provide the same towels, kitchen stuff, information for each villa. Not a great response from a customer or quality improvement point of view.

I would recommend this villa because it is in a great location and is perfect for a big group however I was disappointed by the response that I had from the management company and their lack of customer focus.

Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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