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Reviewed 13 December 2017

We had a wonderful week in the sunshine. First class accommodation excellent choice of food in restaurant. Very friendly and helpful staff. Our second visit and will certainly return. Resort is very close to airport therefore a short journey to Sentido when you arrive in Lanzarote.

Stayed: December 2017, travelled as a couple
Review collected in partnership with this hotel
Thank junev583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SlaSuites, Sa at Aequora Lanzarote Suites, responded to this reviewResponded 14 December 2017

Dear guest,

Thank you for leaving feedback on Tripadvisor. We are delighted you enjoy AEQUORA Lanzarote Suites each time you visit us.
The high amount of satisfied guests coming back again to our hotel is the best proof of our good service.

We hope to welcome you again soon.
Best regards,
MDL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017

Rooms were good,We could not sit on are balcony for people smoking in the terrace next to it.Also at night sometimes up to 8 people sitting talking and smoking on terrace.Food though a good selection was very cold we had 2 breakfast out of 7,1 lunch out of 7,and 4 Dinners out of 7.Every morning we were awakened around 6.45 by staff putting out tables and chairs at the out door resturant (scrapping along the floor).When will Hotel Managers learn Brita DON,t eat chips at every meal.The snack bar was a Joke Cold,Cold,Cold.

Room Tip: Do not stay in 6027
Stayed: December 2017, travelled as a couple
Review collected in partnership with this hotel
1  Thank erras48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SlaSuites, SA at Aequora Lanzarote Suites, responded to this reviewResponded 14 December 2017

Dear guest,

thank you very much for sharing your feedback on TripAdvisor, we are delighted that you found our rooms good, even if your room location was not the best in your opinion.

Is it a shame you did not talk to our Reception open 24h or to our Public Relations Manager, we would have been able to change the room to another, surely quieter, with more privacy and further away from the outdoor bar.

Concerning our Staff moving the chairs and table in the terrace early in the morning, I am sorry, but it is really strange, because they start working at 8AM, when the restaurant opens for breakfast.

About the cold meals, I would like to reassure you we control the temperature of the food in each service and it’s between the sanity standards.
By the way, in order to meet all the clients tastes, we have microwaves at our guests disposal and a show-cooking where food is prepared at the moment.

Ultimately, regarding the variety of the Snack Bar food, in addition to chips we have fresh salads, fresh cut fruits, hot-dog, burgers and many other things.

We are really sad you choose this way to communicate us your insatisfaction, because we are always happier when we can fix it during the stay.

We hope you consider the option to visit us back, as we continually improving the service.
Best regards
MDL

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Reviewed 13 December 2017 via mobile

I’ve just read someone’s review and I was there at the exact same time and we must have been on a different planet as I have nothing but praise for the hotel.
1. Food: excellent choice every day and always correct heat, plenty of choice and I had the steer beef and it was beautiful!
2. Drinks: plenty of choice, the waiters were very quick with making cocktails and the longest I had to wait was approximately five minutes. Had branded spirits available but the house vodka was perfectly acceptable and not like meth fumes that I’ve had in other hotels!
3. Room: 3 adults staying in the junior suite and the rooms are bright, clean and spacious. The beds were comfortable and we had maid service everyday. We were in block 4 and looking over the main entertainment zone. Initially I wasn’t happy but the music stops just before 11 and then very peaceful. I suppose if you go to bed early or don’t get involved in the entertainment then avoid block 4.
4. Pools: we stayed mainly in the adult only pool and chill out zone and the pool was cool on the first day (maybe I hadn’t acclimatised) and it was lovely every other day. Other families we were talking to said the snack pool and the kids pool were great.
5. ENTERTAINMENT: wow!!! I usually avoid the entertainment team but these guys were on another level! They really had put a lot of effort into the shows and I thoroughly enjoyed them. One of the professional shows was the Argentine tango trio and they were awesome and funny!! The entertainment team should be very proud of themselves, well done!
6. Staff: the staff were polite and helpful at every stage! Engaged with ourselves and we had wonderful service at all times!

Personally I had a wonderful holiday! I only had to speak to reception once for another chair for the balcony and it was there 10 minutes later.
I would definitely recommend this hotel!

Stayed: December 2017, travelled with family
2  Thank Nursejules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SlaSuites, SA at Aequora Lanzarote Suites, responded to this reviewResponded 14 December 2017

Dear guest,

thank you, thank you and thank you again.

Thank you very much for taking some of your time to write this amazing review. It’s always a satisfaction to see how happy our guests are.

Not only is it great information for other travelers, but also very valuable to us.

Will be passing all your comments on to our staff on your behalf.
These comments keep us motivated to do the best job we can at all times.

Looking forward to welcoming you again, very soon.
Best regards
MDL

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Reviewed 11 December 2017

A hotel that caters for all (couples & families)! It is so hard to find a hotel that can do both. Hotel has 4 pools, which included a adults only and a kids pool, also have adults only buffet for breakfast, lunch and dinner.

Room was clean, modern and soundproof (light sleeper). Only slight gripe is the TV had hardly any English channels (not even BBC) - we like to chill for an hour or so before getting ready for dinner. We did have a piece of paper that mentioned about getting English series and movies but that didn't work.

Entertainment team were fantastic and can see they put the hours in with their shows, which again catered for all.

Food was great, breakfast in particular was fantastic! Nice way to start the day with a proper full English breakkie! Spoilt for choice with dinner, even if you are a fussy eater.

Again, another slight gripe was I felt the restaurant was understaffed, as on a couple days it took 10-15 minutes to be seen to and when you've paid AI you do wish to be seen to more regularly to get your monies worth with the drinks.

Dress code for dinner was men in trousers which I only noticed a day before packing so swapped most of my smart shorts for jeans, only to find once at hotel the staff were not strict on this and people were coming for dinner in all kind of shorts! So was frustrated that the hotel didn't try to maintain this for the few that wore shorts.

Tip for lunch would be to go into the buffet restaurant, as the snack bar outside wasn't the most appetising and would suggest the hotel to review this, as the salad was dry and birds were seen hanging around the utensils used to pick up the food.

Drinks on the AI are fair and are what you would expect from AI.

Hotel is in a great location walking distance to more busier town with shops and bars.

We had a perfect stay and are looking to come back next year with our families inc kids!

  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ashley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SlaSuites, SA at Aequora Lanzarote Suites, responded to this reviewResponded 12 December 2017

Dear Ashley,
Thank you so much for your taking time writing this good review.
It is not only is it great information for other travelers, but also very valuable to us.

It is nice to know you enjoyed our buffets and you liked rooms and hotel location.

About English Channels, we have some of them and it is always possible to switch to the original language of an English Movie. Asking help to reception, we send a technician to your room to show you how it works.

Concerning the waiting in the restaurant to be served, we are sorry to read it. This is the first time we have an opinion like this one and we are going to report it to the head waiter in order to avoid this kind of incidence.

About the Dress Code in the restaurant, we do our best to make it respect. Sometimes, it could happen an human error, so maybe few clients exceptionally don't respect it.
By the way outside the restaurants door there are the dress code rules published, so if it happens, maybe their first dinner, it won't be repeated.

Thank you again for leaving your feedback on TripAdvisor.
Hoping to welcome you again and soon at Aequora Lanzarote Suites.
MDL










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Reviewed 10 December 2017

Just returned from weeks stay at this very modern hotel .Chose our room 5212 overlooking the adults only pool with distant view of volcano+ mountains ,lovely room +quiet which is what we wanted.Food was good with plenty of choice .Went to Spanish a la carte restaurant for tapas one evening which we really enjoyed .The entertainment team worked hard , some of the shows not our cup of tea but enjoyed Broadway ,Chicago + Beatles tribute .The duo in the Atlantique bar were good but only there twice a week .Felt more could have been done there .Enjoyable holiday in nice little area with plenty of bars ,restaurants + shops on seafront + easy 25 min walk into Puerto del Carmen .

Stayed: December 2017
Thank kevandra60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SlaSuites, SA at Aequora Lanzarote Suites, responded to this reviewResponded 11 December 2017

Dear guest,

thank you very much for your enthusiastic review.
We are really happy you enjoyed the location, the food and you room view. About the Choose Your Room pay service, we are experimenting it and we are glad to know you had this option and you liked using it.

About the entertainment, we have an rich program for all the ages with sports, manual, water activities and many nights shows. We are sorry that you didn't appreciate it completely.

Hoping to welcome you again and soon!
Best regards
MDL

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