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Reviewed 17 May 2022

There was a wedding at the hotel that played loud music until midnight and guests were loud and filing out for at least a half hour after that. We were in town for a youth sports event that began at 8 each morning with kids required to report 2 hours earlier, which meant we needed to be up at 5 something. We had intended to go to sleep early around 9 or 10 latest but were prevented from doing so due to the very loud music. The front desk said they would ask them to lower the volume and repeatedly said they would do so, but it never happened. Manager said they would give us half off the room that night but the next day at checkout when they asked how the experience went, I told them it was pretty terrible. At that point the person said they had taken off the entire evening from our bill. I was glad to hear that, but then later on that day, they reversed the bill and still charged us for half the night. That seemed entirely wrong because they had said at checkout that the entire night was not charged due to the bad experience.

Date of stay: May 2022
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Review collected in partnership with Hyatt Hotels
Thank May2022FamilyGuest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this reviewResponded 1 June 2022

Dear May2022familguest,

Thank you for taking the time to share your feedback. I am sorry to hear about your experience during stay. If this is not been resolved ,please feel free to reach out to myself or the front office manager.

Sincerely ,
Jenna Hertzog
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2022

The thermometer did not control the room temperature very well. I had to kep getting up to adjust the temperature in the room. Beds just had sheets. There were blankets on them. We had to ask for blankets twice then waited an hour to get them. The breakfast buffet was good. I will say the staff for
The most part was very courteous. I l don’t know if I camouflage recommend
This property to others for big events. I can only assume that my experience was not out of the ordinary for this property.

Date of stay: May 2022
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Review collected in partnership with Hyatt Hotels
Thank mothert80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this reviewResponded 1 June 2022

Dear mothert80,

Thank you for taking the time to review our hotel.

Sincerely,
Jenna Hertzog
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2022

Great place to stay if in Princeton. Very nice restaurant, bar, quick food counter. Very clean, great service. I love being able to relax at the bar after coming in from an evening. Wade was a great bartender, very professional, made really good drinks. When we didn't have time for a full breakfast we got coffee and pastries at the small station on the main floor. Henry was great! Always a smile and remembered our order. It's open late so we could always get gelato at night.

Date of stay: May 2022
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Review collected in partnership with Hyatt Hotels
Thank bsanorton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this reviewResponded 1 June 2022

Dear baanorton,

Thank you for taking the time to review our hotel.
We appreciate the positive feedback about Wade and Henry. We hope your travels bring you back in the future .

Sincerely,
Jenna Hertzog
Director of Rooms

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Reviewed 10 May 2022

Been staying there over the past 20 years. This visit was very disappointing mostly because of a large disruptive wedding. Food smells from continuous food service permeated the entire hotel. Guests used lobby for large gatherings which made transiting the lobby difficult. Staff was helpless in the face of the wedding onslaught.

Date of stay: May 2022
  • Trip type: Travelled on business
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Review collected in partnership with Hyatt Hotels
Thank tomgallagher2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this reviewResponded 1 June 2022

Dear tomgallagher2022,

Thank you for taking the time to share your review.
We are disappointed to hear that you didn’t have a relaxing stay. We hope you give us another opportunity in the future.

Sincerely,
Jenna Hertzog
Director of Rooms

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Reviewed 5 May 2022

Our recent stay was to be on time for an early morning appt at the Princeton Longevity Center which was literally across the street. VERY convenient. There are amenities we didn't have time to enjoy, like the fitness center and indoor pool. Property and rooms were spacious and inviting. Comfortable night sleep for both of us.

Date of stay: May 2022
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Review collected in partnership with Hyatt Hotels
Thank Kenny_Cindy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jenna Hertzog, Other at Hyatt Regency Princeton, responded to this reviewResponded 1 June 2022

Dear Kenny_Cindy,

Thank you for taking the time to share your positive feedback from your stay.

Sincerely,
Jenna Hertzog
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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