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Reviewed 26 April 2018 via mobile

My husband , daughters and friends had a warm and welcoming visit to this place! Food such as pancakes, waffles etc. on some of the buffet areas was not as hot as it could be but all of the other selections were fine. Staff was wonderful and energetic with lots of activities for people to participate in. Vendors were in boats and only allowed to be there until 9 am. Which was good. The A la cartes were superb and beach was beautiful! I don’t recommend going to the The little shanty beach setup next to the hotel as the vendors are pushy and not very nice if you don’t buy from them. Plus the prices are in some ways more expensive than at the shops in the resort. Hotel is clean and service impeccable. We will be back for another visit!!

Stayed: April 2018, travelled with family
1  Thank lahillinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar H, Online Reputation Manager at Iberostar Rose Hall Beach, responded to this reviewResponded 11 May 2018

Dear guest,

Extended appreciation on behalf of The Iberostar Rose Hall Beach Resort for spending your family vacation with us. We are happy that you were able to enjoy the meals that were provided daily by the buffet and the a la carte restaurants. It is wonderful that you find the staff to be friendly and energetic, and you were able to enjoy their company.

We are happy that you found the facilities to be clean and our service excellent. Mostly we are elated that your stay with us was wonderful and we will be looking forward to seeing you again. It was a pleasure hosting you and thank you for taking the time to post your review. See you soon.

Online Reputation Manager

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Reviewed 26 April 2018 via mobile

The first time I stayed at Iberostar Beach Resort was for my friend’s wedding. It was such a blast! We enjoyed the Dining and definitely the entertainment each day and night! There was so much to do during the day by the pool and on the beach. We were constantly joining fun games and activities like dancing, volleyball, soccer, water aerobics, beach olympics, magic carpet, etc etc . And the night shows were awesome too!! We never got bored. The entertainment team does an amazing job of getting people involved and hyping up the guests! They really go above an beyond to make you feel like part of the family! Mr. Neat was one of the staff members who stuck out to us the most because he brings such amazing energy each day! He was always smiling and laughing and truly enjoying himself while entertaining the guests. Such a great personality! He is very talented and we will definitely come back to this resort mainly because of the fun we had and how the whole team makes us feel like we belong!

Stayed: November 2017, travelled with friends
Thank Buffchick13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar H, Online Reputation Manager at Iberostar Rose Hall Beach, responded to this reviewResponded 11 May 2018

Dear guest,

The Iberostar Rose Hall Beach Resort management team and staff would like to extend thanks for spending your vacation with us. We are elated that you enjoyed your stay with us and you had a wonderful time. We are happy you were able to enjoy the food and the different entertainment that were done on a daily basis. It is wonderful that you enjoyed the different activities done on the beach and by the pool.

It is great that the activities provided kept you up and going and you enjoyed them all. We are happy that the entertainment team was able to keep you well entertained throughout your stay.

We are happy that you had a great and will be with us again. Thank you taking the time to post your review. It was a pleasure hosting you, until next time. Thank you for being our valued guest.

Online Reputation Manager

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Reviewed 21 April 2018 via mobile

Beautiful resort but memories are marred by the hotel "Doctor?".

My daughter developed a urinary infection upon arriving at this beautiful resort. The resort had a "doctor?". After a ten minute checkup which cost us four hundred & thirty dollar (U.S.) fee, the "doctor?" prescribed and gave my daughter the "medication" so she would not have to go to a pharmacy. I even told the "doctor" my daughter had a urinary infection. Sounds good BUT what he gave her was useless for her condition. She never got better.

Upon returning home we immediately went to our doctor who was appaled at the medication she was given.
The correct perscription cleared up her condition in a one day. I highly recommend bringing your own doctor prescribed medications for this type of illness to avoid incompetent doctors, who fortunately only cost my daughter a fee of $430 U.S. and five days of enjoyment at this beautiful resort.

Stayed: December 2017, travelled with family
2  Thank GerryHannaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerJM, Public Relations Manager at Iberostar Rose Hall Beach, responded to this reviewResponded 20 June 2018

Dear guest,

The Iberostar Rose Hall Beach Resort management team and staff would like to extend thanks for spending your vacation with us. We sincerely apologize for all inconveniences experienced during your stay. We hope this does not tarnish your perception of the resort. We hope you will consider visiting again in the future in order to get a better experience. If you do not feel comfortable returning to this resort we recommend visiting the suites or the grand properties for a better experience.

Thank you for taking the time to post your review and for being our valued guest.

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Reviewed 20 April 2018

This was our first time to Jamaica and staying at an Iberostar resort, upon arrival everything was wonderful they serve you a nice drink as you sit and set up all of your dinner reservations for the week. The lobby is comfortable and beautiful.Our room was nice the bed could use more comfortable linens but overall room was very nice. The buffet was delicious such a great assortment of food..we loved the pasta and eggs they will make right in front of you as you order..please eat at the specialty restaurants we loved all 3..food was delicious.The pool and pool bar was great we had such a nice time with all the friendly staff..met lots of great people..I would recommend seeing all of the shows in the evening the activity staff does such a great job at engaging the crowd. We were called on to participate in the couples game one night and really had a great time it really pulled us out of our shells. Angel and Mr. Neat and the others on the activity team were so nice. We took the free hotel shuttle to the shops in Rose Hall great shopping. Overall we had a wonderful time and felt very safe and would visit again.

  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
5  Thank SueandRandyW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar H, Online Reputation Manager at Iberostar Rose Hall Beach, responded to this reviewResponded 11 May 2018

Dear guest,

The Iberostar Rose Hall Resort management team and staff extends thanks for spending your vacation with us. We are elated that you had a great stay with us and you were able to enjoy it to the fullest. It is wonderful that your check in process went smoothly and you enjoyed the drinks that were provided.

Thank you for your kind remarks, we are happy that you were happy with the resort facilities and the room. We are happy that you enjoyed the variety of foods provided by the buffet and the specialty restaurants. We are overjoyed that you enjoyed the pool and beach facilities and activities.

It is great that you found the staff to be friendly and nice. It is good that you enjoyed the evening shows and activities that were done daily, we are glad you were well engaged. The staff mentioned will be commended for their service. We are happy that you felt safe during your entire stay. Thank you for choosing us for your vacation destination. It was a pleasure hosting you and we look forward to hosting you again soon. Until next time.

Online Reputation Manager

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Reviewed 20 April 2018

Let me start by saying ....this resort is amazing!!!!!

Right from the minute we got there to the minute we left we were treated like royalty. Carlos at the front desk checked us in and we instantly knew we were in for a wonderful stay. From there we met and became friends with Kadeen at the lobby bar. Wonderful girl who took care of us all week at our nightly cocktails. We have been to several all inclusive resorts and this for us was one of the best!!! It is spotless everywhere you look. The people are the warmest , friendliest we have ever encountered. The food was amazing.....jerk chicken to die for lol. We ate at the Japanese restaurant which was alright and the steak house was excellent. Every other meal we enjoyed the buffet at Little River and twas was excellent. Tons of choices...you will not go hungry. The vendors on the beach were respectful and gone by 9 am.
The only thing missing form this resort which is the reason and only reason we would not return is the lack of entertainment between 5 and 9:30 ....it would be nice if there was some sort of piano playing or live entertainment in the lobby bar where you could sit and listen or dance should you chose to. There is plenty of room so too bad that there is nothing going on.

Shout out to staff members....
breakfast & lunch buffet....Shanique, Suzzanne,Douranda
dinner buffet....Kemeshia (tell her click click says hi!!!!) Aaliyah
pool bar....Tatlyn, Sanjean,Jevon
beach bar....Monique( please hire her back after her baby is born!) Anthoniel (Dr and Scientist)
If you get the chance to do the luminous lagoon DO IT!!!! AMAZING experience. Go through the the water sports hut on the beach to book it. Laura and Matt are excellent!

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank ali4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar H, Online Reputation Manager at Iberostar Rose Hall Beach, responded to this reviewResponded 11 May 2018

Dear guest,

The Iberostar Rose Hall Beach Resort management team and staff would like to extend our appreciation for spending your vacation with us. We are elated that you can say you felt like royalty staying here due to the excellent service that you got.

We are happy that the staff were able to assist and give you all the care you desired. It is wonderful that you were able to enjoy the meals provided by the buffet and the specialty restaurants. We are sorry for any inconvenience experienced during your stay. we are happy that you had a wonderful stay overall.

The mentioned staff will be commended for delivering excellent service. We are elated that you enjoyed the off campus excursions and you had a great experience. We are happy that you were able to enjoy the water sport activities and more. It was our outmost pleasure hosting you and we hope to host you again soon. Thank you for taking the time to post your review and for being your valued guest.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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