I palnned for a long awaited trip to Nainital with my family and booked the hotel room a month in advance as i wanted a hassle free trip. My booking was confirmed by the hotel front office manager verbally and he promised me a good room with a decent discount. However, when i travel dates were nearing and i asked a written confirmation on room number etc, the manager started avoiding taking my calls. Whebnevr i called on landline, he used to give false promises and useless excuses of not being able to confirm the booking on mail. 2 calls to the hortel owner also did not proved useful. Finally , i had to get a booking at another hotel in nainital. As i wasted a month in beleiving that the room is booked and most of the nainital hotels were overbooked , i had to shell out Rs 3000 more for similar booking. FALSE PROMISES, ZERO CUSTOMER ORIENTATION, NO CALL BACK, NO REGRETS. PLEASE NEVER OPT FOR THIS HOTEL
- Official Description (provided by the hotel):
- We are a popular and best selling budget hotel located city center. Our facilities are equivalent to any hotel in Nainital but at a budget price. ... more less
- Reservation Options:
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