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ramiraphael2024
Dubai, United Arab Emirates

KABUL Serena Hotel is great

5.0 of 5 bubblesReviewed 5 Jan 2024
Kabul Serena Hotel is one of the best Hotels in the region and the best in Afghanistan.

Hotel interior and exterior look is very good
Food is fantastic
Staff are so friendly and supportive
All is all is very good
Date of stay: December 2023
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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    Reviews (185)
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    Traveller rating
    117
    56
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    Traveller rating
    117
    56
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    1 - 6 of 185 reviews
    Reviewed 29 November 2023

    Wonderful hotel and great atmosphere inside hotel with complete services provided such as 5 star hotel internationally, and friendly team at reception, many varieties of food selections and super safe

    Date of stay: November 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank vekilgunes
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 13 August 2023 via mobile

    A beautiful hotel with immaculate, manicured gardens as the centre point around which the separate wings of the hotel are constructed.

    Security is provided by the current government military forces and as well as being friendly to visiting foreigners is highly professional. I felt completely secure while inside.

    The rooms are large, comfortable and well furnished. My room overlooked the garden and I would recommend the same - in addition to the peace and quiet it gives an added level of security to be away from the street.

    The swimming pool, cafe and restaurants are all open (there is a fixed price buffet dinner at 1600 Afs per person) which will provide enough for even the hungriest guest. The breakfast is also buffet style and is plentiful.

    Without naming any staff I would like to commend the housekeeping, front desk and restaurant staff. They have a truly 5 star quality approach and this is deservedly the best hotel in Afghanistan.

    Thank you Serena 🙏

    Room tip: The security procedures are extremely tight - so plan in advance to minimise the delay. Choose a room overlooking the garden
    Date of stay: May 2023
    Trip type: Travelled on business
    Thank CaptainC418
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 18 July 2023

    I booked executive room and paid $100+ tax extra to get executive lounge and basic facilities which is generally airport pick&drop and laundary.

    Even in executive lounge I had to pay for every tea and coffee and paid for laundary and airport pick and drop. so it was totally waste of money and staff behavior was too rude with us.

    We organized 2 event with lunch and dinner for more than 200 people but there was no flexibility from hotel management and their attitude was too rude and bad.

    We will definately look for another venue on our company hotel stay and event.

    Date of stay: July 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    1  Thank rizwan62152
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 12 December 2022

    The Kabul Serena Hotel is my favorite place to stay in Kabul. It has a wonderful location and it is close to the local market and shopping area. It you are looking for a great place to rest and relax in Kabul then I recommend the Kabul Serena Hotel. 5 Stars. By Gregg L. Friedman MD

    Date of stay: November 2022
      • Location
      • Rooms
      • Service
    1  Thank Gregglfriedmanmd
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 December 2021

    Excellent experience, I was staying on weekend and enjoyed my stay, my recommendation is people must use this beautiful hostel and enjoy with comfort and safety. I have stayed before as well and enjoyed my staff and food is wonderful, with verity of local and internal dishes.

    Date of stay: December 2021
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank azizjan2021
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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