The staff was very friendly and helpful and the rooms were very comfortable. The view to the river through the huge window was very nice. The Asian breakfast was very rich and tasty. Nearby are several possibilities to eat good and authentic.
Our reservation was for 2 nights. The smell of smoke is throughout the hotel. They have “No Smoking” signs everywhere just above all the cigarette ashtrays.
Our first assigned room was Room 315. Thebathroom was filthy from soap scum on the ledge of the stained tub, to a old style hand held shower head that was attached about a foot above the tub ledge....with no shower curtain attached to the curtain rings.
The floor to ceiling windows had many large smears of a sticky substance swiped in various areas of the window. All the white lamp shades were stained a nicotine yellow. The fabric on each light fixture was visibly tearing and old.
When we complained, they showed us another room, that was still not acceptable. We were lucky that our travel agent was based out of Hanoi. Once we spoke to her and sent her photos of the unacceptable rooms, she contacted the hotel to upgrade to one of the only 4 suites in the hotel.
This room was acceptable but still a far cry from the 4 star grade. Everything including the floor to ceiling windows were spotless. The carpeting, on the other hand, was badly stained throughout.
The food was a huge disappointment. The morning coffee was extremely strong, old and murky black. Not good!
This hotel at best is 2 Star. Many years ago it may have been a nice hotel.....not now.
The staff was very polite and kind.
Nice room but bathroom needs reneval (especially shower curtain). Nice location, helpful staff. Breakfast typical for Asian people, so for us was not enough. Inside restaurant has very high prices in comparison with others in the neighbourhood
We entered the hotel which look nicely and promising.
Unfortunately the complete hotel and all the rooms we checked had a very strong smell of dampness.
The staff was very polite and let us check and choose any room, but they were all the same.
We were given a suite in the end, but it was the same.
The contrast between a very nice and modern hotel with a very polite staff trying to accommodate.
The hotel should not invite guests until they get rid of the smell of the dampness.
Dear Lidor F
Thank you for your review on your stay at our hotel! We sincerely regret to hear some aspects of your holiday which did not meet your expectation. With all concern, we well noted your contributive ideas and immediately checked and informed the whole team to improve sharply. Thank you for your valued sharing and we do hope to welcome you back to show our better service on your next stay at our hotel. Best regards,
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CDang
Very comfortable rooms, fridge, free coffee /tea.
Superb view to the river. Very close to market, short taxi ride to the beach.
Breakfast in the ugly restaurant, well, sufficient.
Beginning of December there are really no tourists in Dong Hoi, we were alone in the dining hall.
