The staff were not exceptionally friendly but they were pleasant enough considering the hordes of local tourists that they receive. Room service was very good and didn't take too long. The restaurant was dark and not very comfortable. Rooms, well they were ok - better on the back side of the building than the front because of the noise. The location is fine for getting around Gangtok and short walk to the Mall area. After seeing the other hotels from the outside it seemed that one might do better but one could also find much worse.