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All reviews presidential suite taxi stand average location mg road breakfast buffet is comfortable stay nice hotel warm hospitality smiling faces room service the hotel staff reception desk valley facing comfortable rooms f b special mention courteous staff
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Reviewed 14 September 2017 via mobile

Nice location and comfortable rooms and courteous staff at reception and restaurant staff was very cooperative to cater according to your needs.we were 4 Couples enjoyed the stay.Yoga area was good.Back of the restaurant was enjoyable in evening time when it was raining and we sit down under canopy.

Stayed: April 2017, travelled as a couple
Thank RakeshAdlakha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Golden Crescent, responded to this reviewResponded 16 October 2017

Dear Guest,

Namaste!

Thank you for your generous praise of Summit Hotels and Resorts.

It brought immense pleasure in all of us that your overall stay with us was good. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experience to our guests.

Your compliments and appreciation of our services is an indication of our success in delivering a comfortable and memorable experience. It is gratifying to receive feedback such as yours which demonstrates that we are moving in the right direction and upholding the values envisioned by Summit Hotels and Resorts. Guest reviews are an excellent source of motivation and always helps in improving our services and ultimately guest experiences.

We look forward to an opportunity to be at your service again.

Yours in Hospitality,
Guest Relations Dept.
Summit Hotels and Resorts
Reservations: +91 8388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

Summit Group is best group of hotels in 03/04 Star Categories in Sikkiim & Darjeeling. They have more than 07-08 hotels in this region. Best hospitality and service in nominal budget. Hotel has spacious rooms and also located in city centre.

Stayed: October 2016
Thank jatkhu143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Golden Crescent, responded to this reviewResponded 8 September 2017

Dear Guest,

Namaste !

Thank you for your precious time that you invested in posting up a review for us.

We are overjoyed to know that your stay with us made your vacation worthwhile and appreciably considered us the best hotel chain. Our associates strives their best everyday in bringing out the best of services to our esteemed clients. And feedbacks like this keeps us motivated to give our best.

We whole heartedly welcome you in our chain of hotels and resorts in not so distant future.

Thank you.

Yours in hospitality,
Guest Relations Dept.
Summit Hotels and Resorts
Reservations: +91 8388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2017

Hotel has all possible amenities available to make stay comfortable.we asked for baby cot so it was provided with blankets,pillows etc too.shower was nice and clean.small balcony was plus point.However there was no nice view from balcony.Some yoga classes were also available for customers.Breakfast was nice and enough variety for all ages.kid's club was small but it was handy.
At nights we had bit disturbance by dog barking.
Only one downside was rude behaviour by management with us when my older son phew it out while he was sleeping.We had to instantly replace bed sheets, blankets etc-hotel was fully booked in march & no spare blankets were available! Also on next day,management asked for dry cleaning charges for bed sheets & blankets.It was unreasonable demand for 5 year old's overnight sickness.Summit is big group of chain we didn't expect this on the name of 'company policy' instead of sympathy & support.
At the end,after bit escalation & complains by my husband,they had to waive off those charges.

  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Drash T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Golden Crescent, responded to this reviewResponded 6 June 2018

Dear Guest,

Namaste!

We are very much thankful for your stay at Summit Hotels and Resorts and for your genuine feedback.

We are glad to know that you had a comfortable stay at Summit Golden Crescent. It was heartening to know that you appreciated the services and all the possible amenities that were provided to you. Thank you for the vote of appreciation regarding the hospitality and hygiene of the hotel. We are delighted to know that you liked the breakfast buffet that was served. As we aim to fulfill the comfort as well as the security level for the guests so it was a pleasure to know that you liked the kids club which is the most entertaining part of the property.

We deeply regret the inconvenience you had to face while your stay with us, and we truly apologize for that. Your concerns that you placed has been taken positively by us and we assure that by your next visit everything will be taken care of. It is these legit feedback that makes us aware of our wrongdoings and also help us grow from better to best. Feedback is a gift to us and we appreciate your genuine words.

Thank you once again and we really hope to be at your service in the coming future.

Thank you.
Yours in Hospitality,
Guest Relations Manager
Summit Hotels and Resorts
info@summithotels.in
8388877888

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Reviewed 29 August 2017

We stayed in this Hotel for two nights , one has to go through a winding route down the hill from Gangtok MG road to find this hotel. Overall the facilities in the hotel are good for a short visit, our room did not have a great view, but was cozy and comfortable, the terrace offered a beautiful view of the Sikkim valley.

The staff was courteous, and helpful.

Room Tip: Room with the Valley View are better.
  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Anindita26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Golden Crescent, responded to this reviewResponded 30 August 2017

Dear Guest,

Namaste !

Thank you for investing your valuable time in posting a review for us in this forum.

Indeed the location of the hotel is such that it keeps you away from the hustle and bustle of the town, We are glad to know that your stay with us went well. The rooftop cafe that you mentioned gives the mesmerising view of Gangtok town alongside the oldest monastery known as Rumtek Gumpha.

Feedbacks like this has always motivated us to strive better and to make our esteemed guests stay comfortable with us.

We thank you wholeheartedly and welcome you in not so distant future.

Thank you.

Yours in Hospitality,
Guest Relations Dept.
Summit Hotels and Resorts
Reservations: +91 8388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017

this just ok hotel, shifted to 3 rooms upon check-in as the things are not working properly, the last room which was given to us having belongings of checked-out guest.

Before check-in make sure you confirm room with the view else they will give you room in basement -2

Room Tip: Before check-in make sure you confirm room with the view
  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank ArtiMohit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Golden Crescent, responded to this reviewResponded 6 June 2018

Dear Guest,

Namaste !

Thank you for choosing to stay with summit Hotels and Resorts and also for putting up a review for us in this forum.

We deeply regret the inconvenience you had to face while your stay with us, Your concerns that you placed has been taken positively by us and we assure that by your next visit everything will be taken care of.

We would just request you to give us the next opportunity to serve you better.

Thank you.
Yours in Hospitality,
Guest Relations Manager
Summit Hotels and Resorts
info@summithotels.in
8388877888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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