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Reviews (214)
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All reviewselectric fireplacesplit levelpm to pmbreakfast and dinner buffetmg roadtop floor suitedecent spreadconstruction workroom balconyrestaurant servicewooden floorscourteous staffrooms are beautifulsnow clad mountainsluxury hotelrooms offerwonderful hotel
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Reviewed 1 August 2017 via mobile

CASINO DELTIN A MAJOR RIP OFF . I must say that the the Denzong Heritage Hotel and it's staff which house the casino are perfect but the casino is nothing but a legalised way to fleece customers.I have been a regular and have always found the senior management as brusque to the point of rudeness.The final straw was on Saturday night when they refused to give me a cigarette and even refused to give or get some on payment.I had hardly started playing and walked out because of this attitude.While walking out,when I told the manager that the Rs 3500.00 that I had paid for entry had been a sheer waste , his expression was blank as if to say that they really couldn't care less and even when I said that I was going to Casino Mahjong in Mayfair because of their attitude,he was least bothered and did not even try to extend an apology or make amends..If they treat regulars like me in this manner , I shudder to think what they must be doing with new guests.
NEVER GO THERE.PLEASE VISIT MAYFAIR or THE ROYAL PLAZA if you want to visit a casino BUT NEVER THIS PLACE

Stayed: July 2017, travelled solo
2  Thank Ankur J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2017 via mobile

We were supposed to stay for a night but end up staying for two nights. All the staff where really helpful , especially Ms Anupama at the reception. We got a car arrange inspire of the on going issue. The rooms are beautiful and the view is amazing.

Stayed: June 2017, travelled with friends
Thank Rabi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2017 via mobile

Just returned from Gangtok and felt like writing this review right away. Still can't believe that we made it safely back from Gangtok , with the agitation in the hills resulting in stoppage of all cabs on the Siliguri-Gangtok highway. It is really thanks to the outstanding staff at Denzong Regency that we made it. First up , they gave us good advice , that is to take the Sikkim state transport bus service. Most importantly Krishna Pandey from the hotel stood in a queue from 5 am in the morning, finally got our tickets at 10 am and then personally ensured that we got into the bus in time. No words can be enough to thank this person . All our travel arrangements were superbly coordinated by Akshaya, who ensured that we got the best cabs and great drivers . In fact the entire team of Renuka/Akshaya/Suman are really great - and so , I do feel that the hotel is in great hands.

This is a beautiful property with great rooms and suites which provide fabulous views of the hills as also the valley. Sitting in the room balcony with my tea in the morning to sounds of chirping birds and in the evening with a single malt listening to the crickets and the falling rain, is an experience I will never forget.

Stayed: June 2017, travelled with family
Thank Bhaskar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2017

We stayed in the top floor suite which had a nice view. Hotel is located in a nice area, little away from crowded places, with walkable distance to main market area with beautiful view and ample parking place. Tariff seems to be on the higher side, considering that the hotel is not five star property. It does not have any connection with Welcome Group, I was mistaken in the beginning. Food is great, Do not eat cut fruits from the buffet spread, we were a group of three and two of us ate fruits and suffered with vomits. STAFF IS THE BEST PART OF THIS HOTEL, VERY COURTEOUS AND ALWAYS WILLING TO HELP. Be careful while arranging a trip to Nathu La pass, we went all the way to find that our permission was not conveyed. In spite of this we had to struggle to get our charge waived.

Room Tip: Regency Suit is the best
  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Service
Thank rmguptes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2017

Denzong Regency was like a complete 4 Star experience. We stayed on the top floor suite room from where one could view the Kanchanjanga peak early in the cloudless morning. The room was very spacious and bigger and better than a 5 star hotel room. The food was fantastic. The buffet spread for breakfast was awesome in terms of quantity and more importantly quality. We just loved the food here. The staff was very polite, courteous and helpful. Mr Ravi Pandey at the restaurant was very helpful and looked into our requirements very well. This hotel also had a casino and gymnasium. Wifi is available as well. Hence i highly recommend this hotel. Next time when i m in Gangtok, it has to be Denzong Regency.

Room Tip: go for the top floor suite, its worth it.
  • Stayed: May 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank RaKs24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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