We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
vavasthi
Bengaluru, India

Reasonable property, service needs improvement

Review of Suhim Portico
4.0 of 5 bubblesReviewed 15 Apr 2014via mobile
This place is located slightly off the main town but the property is good. The rooms are big and good. What lets down the property is the service and food. We neigh vegetarian found the quality and variety of the food average. Also the food service is very slow.
The hotel management is very eager to help. We left or luggage with them for four night trips to North sikkim and they were more than happy to oblige.
Date of stay: April 2014
Trip type: Travelled with friends
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nearby Hotels
  • Booking.com
  • Expedia.com
    ₹4,474
  • Priceline
1.4 km from Suhim Portico
Free Wifi
Breakfast included
  • Booking.com
  • Expedia.com
    ₹2,718
  • MakeMyTrip
1.8 km from Suhim Portico
Free Wifi
Restaurant
  • Booking.com
  • Expedia.com
    ₹7,807
  • MakeMyTrip
2.2 km from Suhim Portico
Free Wifi
Free parking
  • Booking.com
  • Expedia.com
    ₹2,237
  • MakeMyTrip
2.7 km from Suhim Portico
Free Wifi
Restaurant
  • Booking.com
  • Expedia.com
    ₹3,226
  • MakeMyTrip
3.1 km from Suhim Portico
Free Wifi
Restaurant
  • Hotels.com
  • ZenHotels.com
    ₹2,214
  • Booking.com
0.6 km from Suhim Portico
Free Wifi
Free parking
  • Booking.com
  • Expedia.com
    ₹5,329
  • Priceline
2.7 km from Suhim Portico
Free Wifi
Free parking
  • MakeMyTrip
  • Expedia.com
    ₹7,547
  • Priceline
2.9 km from Suhim Portico
Free Wifi
Free parking
₹11,564
  • Hotels.com
    ₹15,104
  • Vio.com
    ₹8,851
  • Algotels
    ₹16,146
5.9 km from Suhim Portico
Free Wifi
Free parking
getlstd_property_photo
  • Hotels.com
  • ZenHotels.com
    ₹3,132
  • Booking.com
1.9 km from Suhim Portico
Free Wifi
Free parking
View more hotels in Gangtok
Reviews (364)
Filter reviews
364 results
Traveller rating
225
117
14
4
4
Traveller type
Time of year
LanguageAll languages
Traveller rating
225
117
14
4
4
Show reviews that mention
All reviews special thanks mg road highly recommend this hotel three nights home away from home breakfast and dinner super deluxe room great hospitality food quality special mention hotel is located booked this hotel amazing experience hotel staff pleasant stay beautiful view dawa
Selected filters
Filter
Updating list...
197 - 202 of 364 reviews
Reviewed 9 April 2014

Just returned from my refreshing Sikkim trip and do not want to forget rating this relatively new and wonderful property which is located on NH31 of Gangtok.
I was there for one night since my travel agent had booked couple nights in different hotel. This hotel was far far better than the one I was staying in. The food was Excellent, Good Rooms, Cleanliness and last not the least, the staff was so friendly that one will feel homely.
I strongly recommend this hotel in Gangtok than any other

Date of stay: April 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RajeshAgrawal2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2014

Had visited this place in March'14 and stayed 3 nights,4 days. We had two rooms, 1 super deluxe and 1 Portico Suite. In the beginning let me make it clear that had it been that I am rating it only for rooms, I would have given it 4 out of 5 possible. Had it been only food when ordered a' la carte, I would have again given a definite 4 out of 5 possible. But overall I cannot rate it more than 1.

Location :The hotel is located quite far from MG Marg and taxis charge Rs. 100 one way for going there.

Rooms : Though I requested rooms with view and actually was given room(102) with best possible view but truly speaking, there is nothing to view at all. All you can see is some dilapidated roof tops, garbage and a valley behind it which is forgettable. The room itself was good, decent in size, toilets clean and showers had continuous hot water. Bed comfortable, linens clean. Only the towels supplied looked worn out and not of premium quality. The room heater (blower type) breaks down frequently. I had to get it changed three times in 3 days. The electric kettle had no off switch(or not working properly). So while making your own tea, you have to stand beside it till the water boils and switch it off manually. Room service takes a awful lot of time to deliver. We ordered soup and it was served half an hour later and without condiments. You have to again ask for it. By the time it is delivered to your room, your soup turns cold. Serving french fries, peanut masala took 40 mins. Ordered boneless chilly chicken, served with bone. When told about it, they denied. Now the most damning part, they only serve you with 1(one) bottle of mineral water the day you check in. For the subsequent days they serve plain water in such a way that you will think that they have given you a fresh mineral water bottle and they don't tell it beforehand when you are checking in. Unless you are aware you might end up drinking tap water. How did I know about it? They have stock of SPARKLE brand mineral water which they served me the day I checked in. The next day(day 2) when we came back from our day trip, we saw they have cleaned the room and had given a new (presumably) bottle of water same SPARKLE brand. I didn't get the chance to verify the seal since my daughter had by that time opened the bottle to drink from it and I didn't even had a doubt that they would serve tap water. Since I had seen that they give only 1 bottle, I had brought with me 2 bottles of BISLERI brand mineral water which I had purchased during my day sight seeing trip.
On day three before going out for sight seeing, we had finished 1 bottle of BISLERI and disposed the empty bottle in the waste bin provided in the room. Both myself and my elder sister staying in room 104 was having an upset stomach from day 3 afternoon. When we returned in the afternoon we saw our room was cleaned and then suddenly the bottle of water provided came to my notice. To my surprise, I saw this time the bottle provided was BISLERI brand. I doubted and checked the seal. It was broken. The buggers has taken the empty bottle which I had dumped in the waste bin in the morning and simply refilled it with tap water. THIS IS SIMPLY NOT ACCEPTABLE. I was furious and spoke to house keeping and when I inquired why the seal is broken then they told us that they don't supply mineral water and it was water from AQUAGUARD. When I asked why it was not informed before, they simply told that they had forgotten and it is hotel policy to give mineral water for the first day only.This is cheating and I could understand the reasons for my upset stomach. I have travelled in many places in India and abroad but never found cheating of this nature. Paying Rs. 5000 per day, you don't expect this sort of low level stuff. Even budget accommodation don't do this and this by no way is a budget accommodation. I wonder how it is rated so highly in Trip Advisor.

Breakfast : The breakfast was complimentary with the room and the lesser said about is better. Never before I had breakfast as bad as this hotel served. Fruits same every day, papaya raw which you can't eat, only the watermelon was edible. Other than bread and butter/jam and the tea everything else was horrible. Had idly one morning. It was so hard that if thrown it will definitely injure someone. Took one bite and thrown it. Sambar too salty, Chutney - no taste. One morning there was puri which was like fried papads only the sabji with it was edible. Most funny was on day one I had ordered for poached egg with sunny side up, when it was served, it was way too oily but made of with two eggs(standard norm). Next morning when I again asked for the same but requested to make it less oily or preferably water poach, they replied that they don't know how to do a water poach and when they again served me the oily one this time it was made with one egg. (Maybe same policy like water- day one with 2 eggs and subsequent days 1 egg). It was really surprising that how could they make such a horrible breakfast while if you order a la carte they really prepare good food. In case you stay in this hotel even after reading my review, book room only without breakfast. Moreover they charged me extra Rs. 1000 (without bed) for my child per day for this horrible breakfast.
Finally, they don't supply newspaper. When asked they said newspaper come late(understandable) since it comes from Siliguri. But at least you expect newspaper to reach by evening.

Conclusion :Avoid my all means. Pay some extra bucks and stay in Mayfair resort or Denzong Regency. In case you are in a budget, there are lot many decent cheap places to stay near MG Marg.

Date of stay: March 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank prodasg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SuhimPortico, Public Relations Manager at Suhim Portico, responded to this reviewResponded 7 April 2014

Dear Sir,

Thank you for reviewing our Hotel,

At the outset, we would like to apologies, and we are extremely concerned about the inconvenience caused during your stay at our hotel. We have also noted the issues you have highlighted during your stay.
We have already started working on your suggestions The housekeeping staff, have been reprimanded and we are taking appropriate measures to provide good service to our esteemed guest
Sir During your stay you were met on several occasions by our Manager, all to ensure that your stay with us was comfortable and that you all were happy. If you had highlighted these issues during your stay to our team they would have sorted out and you would have enjoyed your stay with us .

Suhim Portico is committed to delivering high service standards and to ensuring that our guests have a memorable holiday. We take special care in choosing and training the people working for us at the Hotel. We hope you’ll give us another opportunity to serve you better with another visit to our hotel.
We deeply value your feedback and want to thank you for taking the time out to let us know your views, which will no doubt, help us to enhance the Hotel and the guest experience.

We hope to welcome you back to Suhim Portico and we assure you won’t be disappointed the next time you visit us.

Regards
Management Team Suhim Portico
.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

I stayed at this hotel in first week of March with my family.
The rooms are quite comfortable and spacious.
Service is quite good and the staff is hospitable.

The hotel is located in interior of city as compared to others but yet approchable and local conveyance is easily available at the road in front of hotel.

Food is great but it takes time to cook good food :)

Date of stay: March 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ansh1210
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2014

The rooms are really nice and well maintained. The food is great. We visited in March 2014 a bit ahead of the season and hence the restaurant was not adequately equipped, so service was slow however the wait was worth it, as the food is rather good. Tashi the manager is really efficient. The food from Sikkim that they serve on request is good.

Room tip: choose rooms on the right of the hotel
Date of stay: March 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank onthemoveBangalore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 February 2014

I had stayed in this hotel for three days . Services was excellent with delicious compliment breakfast. Would recommend this place for its maintenance and location cum support. Service by Arun Subai was excellent and made most memorable. Would like to opt for my next visit to Gangtok too. Airport pick up arrangement was fantastic/hassle free They can also try to have south Indian Dishes in their restaurant.

Date of stay: February 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank gopinath m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews