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All reviews swimming pool open space f b excellent place to stay room service is toll ambience greenery maintenance mr dec
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Reviewed 5 January 2021 via mobile

We have checked in on 2nd jan , by entering in main gate we were so happy to see ambience , but when it came to service it was pathetic I can write whole essay on their worst part but few is as below !!
Swimming pool was so dirty , water was so dirty one can't go inside , on inquirer we came to k ow bcos of 31st party it was like that , after that in room no 317 I hv complained about stinking in bathroom but it was not take care , the exhorts system was not working ! There was no set up fir towel and toiletries I hv to call them 10 time for same and than it came !
For cleaning staff they dnt change linen on request we have demand 2 times in 4 days but all in vain they dnt want to listen us !

About breakfast spread was not good but the Dosa guy was so sweet he was the only person who was serving us ! Food is so-so sone time we were so tired so we have to take food inside otherwise no chance !

When it comes to open area main entrance for going in room was slippery and 2 of my friends fell down bcos of this !

Anyways dnt want to write more as just met their boss ans he rest assured me he will look in to this matter and assured to resolve for other members at least !

Hiten

Date of stay: January 2021
Trip type: Travelled with friends
1  Thank Hiten_miraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2020 via mobile

We booked 2 suite rooms for 8 people from October 2-4

The service was pathetic

Room is worthless

No response for room service. No response from manager.

Food is average

To grand Serena resort.

If you can’t give service to guest. Plz don’t take bookings

Date of stay: October 2020
Trip type: Travelled with friends
1  Thank aakashjain93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2020 via mobile

Stayed there for one night during road trip. Beautifully maintained property, quiet surroundings.

Housekeeping was excellent. Rooms are large in size with an adjoining seat out area.

Food was good.

Lots of greenery around.

Date of stay: October 2019
Trip type: Travelled with family
2  Thank saintavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel H, General Manager at Grand Serenaa Hotel & Resort, responded to this reviewResponded 18 March 2020

Dear Guest,

I would like to thank you for time you have spared to share your experience with us.

We are indeed very grateful to you, to have helped us to throw light on areas which valued guests like you expect at our resort.

Thank you for your valuable feedback.

We believe in the principal that Guests is the most important person at our premises and it is our endeavor that we will continue to work towards total guests comfort at all times.

Looking forward to welcoming you again at our resort.

With Warm Wishes and Regards.
Murugan V
General Manager
Grand Serenaa Hotel & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2020

Very gud Ambience, well maintained surroundings, very nice place to stay for families. Swimming pool is well maintained. Room service is good and Restaurant served us with nice food.Had a great time of enjoyment

Date of stay: January 2020
Trip type: Travelled with family
Thank nimai2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel H, General Manager at Grand Serenaa Hotel & Resort, responded to this reviewResponded 1 February 2020

Dear Guest,

I would like to thank you for time you have spared to share your experience with us.

We are indeed very grateful to you, to have helped us to throw light on areas which valued guests like you expect at our resort.

Thank you for your valuable feedback.

We believe in the principal that Guests is the most important person at our premises and it is our endeavor that we will continue to work towards total guests comfort at all times.

Looking forward to welcoming you again at our resort.

With Warm Wishes and Regards.
Murugan V
General Manager
Grand Serenaa Hotel & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2020

Resort has very good exteriors and view, plus quite open place and landscaping...Nevertheless lacking in many areas for it to be considered as 4* property. I paid nearly 40K for 3 nights / 3 maple rooms and found it not worth of value.
- Old/broken furnitures in Maple rooms
- Bathroom and furniture with aged wooden doors, non working locks..
- none of the rooms had similar amenities.. in one of the room freeze was missing and in one it was chairs
- stains, shoe marks on bedsheets and staff conveniently ignored my ask for change
-poor food service for al-a-carte
-Staff is passive and non-professional.
-Non working geysers and again, the complaints are conveniently ignored.
-Food was ok but again expensive for kind of facilities they offer

Room tip: Do not choose Maple rooms
Date of stay: December 2019
    • Value
    • Cleanliness
    • Service
Thank BN792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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