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Reviewed 30 October 2020

We came out for a weekend stay after long time. Due to lockdown we couldnt go anywhere. So we came to Sunway as we came here before. We were very concerned about the cleaning after covid . But in sunway we they have been following those terms of cleaning.

We stayed just one night. A la cart restayrant & room service only available.

Swimming pool / gym isn't available due to covid itseems .

Overall it was a nice stay.

Date of stay: October 2020
    • Location
    • Sleep Quality
    • Service
Thank divyanandhini93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Sunway Manor, General Manager at The Sunway Manor, responded to this reviewResponded 3 November 2020

Dear Guest,

Vanakkam from The Sunway Manor!!!

I would like to personally thank you for choosing The Sunway Manor and taking time to write review about your experience with us.

My team and I thank you for your feed back .

We look forward to welcoming you back the next time you visit us at The Sunway Manor.

Thanks & Regards
Dhivya
Asst Manager Front Office



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2020

The pictures on this hotel are deceiving. My room i checked into did not seem like it was cleaned. The sheets and pillows were dirty and old, did not look like they were changed for a while, the bed head had a lot of hairs on it, some even looks like pubic hair. The mugs had coffee stains, the furniture was old, the white towels were actually brown in color dirty and old. I checked in and immediately wanted to go out which we did and the entire meal we spoke about how unclean the room looked. The toilet was smelly and the tub was very dirty.

We got back to the hotel and immediately checked out. The hotel was not willing to give us a refund even though i showed them the pictures and explained to them how dirty it looked. They offered us another room but when i checked in the reception told me that my room was an upgrade to an executive suite. I told them that if this was the executive suite i did not want to see how bad a lower level room was. We left the hotel knowing that we may need to drive back to chennai if we could not find another hotel given that it was a saturday evening. The thought of sleeping in the room was definitely out of the question.

Bookings.com the pictures of the hotel needs to be updated. Any positive comments of this hotel is probable written by the owners or staff.

Room tip: Do not recommend this hotel
Date of stay: February 2020
    • Location
    • Sleep Quality
    • Service
Thank altaf5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Sunway Manor, General Manager at The Sunway Manor, responded to this reviewResponded 3 November 2020

Dear Guest,

Vanakkam, from The Sunway Manor!!!

Thank you for taking out your time and sharing your feedback as it is really important for us to know how our guests experiencing their stay.

At the onset, I would like to apologize profusely for the discomfort caused during your visit to the hotel. This is not the experience that we would ever want the guests to have in our care.

We take great pride in ensuring that our guests always have impressive and great stay. Unfortunately, we did not meet your or our own expectations during your stay.

So, I have personally taken this up for necessary action and measures to ensure that there should be no such grave dissatisfaction from the guest point of view or any similar situation to occur in the hotel.

Thank you once again for sharing your feedback as we look forward to host you brilliantly. Please let me know if I can be of any assistance in future.

Thanks & Regards
Dhivya
Asst Manager Front Office

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Reviewed 2 February 2020 via mobile

Had a great stay in Sunday Manor.
Good location, great staff team, neat and clean, good gym and indoor games and delicious breakfast and other meals.
They arranged nice transport for city tours and airport drop.

Date of stay: January 2020
Trip type: Travelled with family
Thank BonnyaC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Sunway Manor, General Manager at The Sunway Manor, responded to this reviewResponded 3 November 2020

Dear Guest,

Vanakkam from The Sunway Manor!!

Thank you for taking time to share your valuable feedback on this forum.

I am very pleased to read your positive comments in praise of the property and services provided by our staff. We strive to deliver the best experience to our guests and it was a pleasure for us to be able to do so.

We look forward to welcome you back soon and hope that The Sunway Manor will remain your preferred hotel on your future visits to Puducherry.

Thanks & Regards
Dhivya
Asst Manager Front Office

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Reviewed 26 January 2020

This is a contemporary hotel with a traditional ambiance. People at the reception were very friendly and thoughtful. Room is large and spacious. It addresses all business travelers requirements. Food is also tasty and good. It is the plumbing fixtures that they need to focus a little more - polishing would help.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mdheenadayalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Sunway Manor, General Manager at The Sunway Manor, responded to this reviewResponded 3 November 2020

Dear Guest,

Vanakkam from The Sunway Manor!!!

Thank you for choosing to stay with us and for taking time to review your experience. I’m pleased to know that the services and facilities at the Sunway Manor were to your utmost satisfaction.

Kind words such as yours keep us going and help us exceed guest’s expectations.

Looking forward to welcome you again on your next visit to Puducherry.

Thanks & Regards
Dhivya
Asst Manager Front Office


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Reviewed 8 January 2020 via mobile

Excellent food. The DU Bar at the rear of the hotel is very cosy for drinks and snacks. The steward Mr Karthik welcomes everyone with a smile. Ideal for young couples to enjoy a quiet evening. Prices are very affordable. Strongly recommended for visitors to Pondicherry

Date of stay: December 2019
Trip type: Travelled with family
1  Thank 02101946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSunwayManor, Sr.Front Office Executive at The Sunway Manor, responded to this reviewResponded 16 January 2020

Dear Guest,

Vanakkam,

Thank you for sharing your experience on this forum which highlights the care and warmth extended by our team members during your stay.

I am very pleased that my team was able to take good care of you and made you feel at home. It is an honor to share your comments with Mr.Karthik as reviews such as yours further motivate us .

Please accept our heartfelt gratitude for your recommendation and thank you again for making us your hospitality partner.

We look forward to welcome you back again very soon with our personalized attention at all times.

With regards
Dhivya.M
Sr.Front Office Executive

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