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Reviewed 8 August 2022 via mobile

A small resort with very good rooms and staff eager to please, placate and leave you with doles and happy feelings.

They are good in check in and hospitality which comes with that. Courteous staff and all with good room service standards and housekeeping. They try to organise karaokes/ dance events at the restaurant for guests.

Property is small with a beach outside the property and a smelly walk to the same due to a fishing area of backwaters on the sides. Not much in other activities so it’s a room only place.

Given this average kind of place they try to cover up basic deficiencies of the place in the best way but have failed repeatedly to improve the food many have written about for months and the hotel seemingly has been deaf on that. Had read about this and expected food to not be their high point but the experience was substandard.

The first experience was a high tea with frozen fried pops served first day and frozen fried veg spring rolls the next day. Empty tea flasks and average tea did not help. Are you kidding, better not have a high tea or if you do, make your chef work for some better fare like sandwiches / samosa etc than fry crumbs and serve to guests.

Same night we ordered food at the restaurant. Worst pork chops. overcooked and stretchy had to return one and managed to eat another with regret. Next morning with breakfast starting at 7 and did not have a guy to give omelettes till 7.45. Spread was ok with some good fare but the basics are wrong.

Not sure if it is the chef or the food and beverage manager who needs to be fired but someone needs to be, for this place to justify its cost.

Maybe then one can move the star count upwards for this resort

Room tip: Food. Nothing more you can do
Date of stay: August 2022
Trip type: Travelled with family
1  Thank kum28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Adithya Ram, Guest Services / Front Office at Radisson Resort Pondicherry Bay, responded to this reviewResponded 14 August 2022

Dear Ms. Ashwini,

Bonjour and Greetings from Radisson Resort Pondicherry Bay!

I thank you for taking your valuable time in sharing your feedback. At the outset allow me to sincerely apologise for the inconvenience caused, it is not reflective of the high standards that we strive to maintain.

I have escalated your feedback to all my department heads and I want to assure you that corrective measures are being put in place to ensure that such instances do not repeat to you or any of our esteemed guests.

We would like you to visit us again and experience a marked improvement in services and higher level of satisfaction and give an opportunity for us to show that the experience you had was a one time aberration in services.

Assuring our best and prompt services at all times. Please feel free to reach me should you require any further assistance.

Thank you.
Regards,

Adithya Ram
Manager – Front Office
88846 53200
adithya.r@radisson.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2022

A very relaxing stay. My wife and I thoroughly enjoyed everything. They serve high tea in the evening and one can enjoy that while watching the sunset. The breakfast was sumptuous and the restaurant had some exciting options to order from. The swimming pool is clean and of a decent size, it was relaxing to go for a morning swim.
The only negative was that our bed mattress was two single mattresses combined rather than one large mattress. It was uncomfortable to sleep on. The hotel staff was courteous enough to add an extra duvet to make it less problematic.

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank taha466
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Adithya Ram, Guest Services / Front Office at Radisson Resort Pondicherry Bay, responded to this reviewResponded 7 August 2022

Dear Guest,

Bonjour and Greetings from Radisson Resort Pondicherry Bay!

Thank you for taking the time to share your feedback from your visit to the Radisson resort Pondicherry Bay. It was a great pleasure to have you as our guest and on behalf of our ambassadors we thank you for sharing your valuable feedback with us. Recognition from our guests is perhaps the single biggest motivator for our team who are overwhelmed in reading such a genuine feedback from our guests.

We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point, and we are happy to learn that we were able to live up to that commitment. I have shared your feedback regarding the mattress to the concerned department heads and I assure you that corrective measures are being put in place.

Looking forward to welcoming you back to Radisson Resort Pondicherry Bay whenever travel brings you back to Pondicherry.

Thank you.
Warm regards

Adithya Ram
Manager –Front Office
88846 53200
fom@rdpondy.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2022 via mobile

Great stay in this nice and peaceful hotel, outside the busy city life.
Room was great and big enough for a family of 4.
The most was the big balcony with sofa and table and the huge bathroom.
All very clean.
Staff was nice and helpful.
The breakfast buffet was under expectation for that level of hotel.
The prices for room and restaurant are too high and not justified for this hotel.

Date of stay: August 2022
Trip type: Travelled with family
Thank Patanabal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Adithya Ram, Guest Services / Front Office at Radisson Resort Pondicherry Bay, responded to this reviewResponded 7 August 2022

Dear Guest,

Bonjour and Greetings from Radisson Resort Pondicherry Bay!

Thank you for taking the time to share your feedback from your visit to the Radisson resort Pondicherry Bay. It was a great pleasure to have you as our guest and on behalf of our ambassadors we thank you for sharing your valuable feedback with us. Recognition from our guests is perhaps the single biggest motivator for our team who are overwhelmed in reading such a genuine feedback from our guests.

We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point, and we are happy to learn that we were able to live up to that commitment. I have shared your feedback regarding the breakfast to the concerned department heads and I assure you that corrective measures are being put in place.

Looking forward to welcoming you back to Radisson Resort Pondicherry Bay whenever travel brings you back to Pondicherry.

Thank you.
Warm regards

Adithya Ram
Manager –Front Office
88846 53200
fom@rdpondy.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2022 via mobile

Excellent service & food quality is good

Rooms and ambience is really nice

Well maintained property

Staff are friendly and attentive to your needs

We had some great food

Especially chefs Siva kumar ,Prabhakar staff clearance , Jancy, Gautam. Have attended to us and most of the other staff are also very good.

Front desk manager Sam has been very helpful

Date of stay: July 2022
Trip type: Travelled as a couple
Thank Padmaja1979
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Adithya Ram, Guest Services / Front Office at Radisson Resort Pondicherry Bay, responded to this reviewResponded 31 July 2022

Dear Ms. Padmaja,

Bonjour and Greetings from Radisson Resort Pondicherry Bay!

Thank you for taking the time to share your feedback from your visit to the Radisson resort Pondicherry Bay. It was a great pleasure to have you as our guest and on behalf of our ambassadors we thank you for sharing your valuable feedback with us. Recognition from our guests is perhaps the single biggest motivator for our team who are overwhelmed in reading such a genuine feedback from our guests.

We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point, and we are happy to learn that we were able to live up to that commitment. I have shared your feedback with Chef Siva, Chef Prabhakar, Jancy, Gautam, Clarence and Sam who are enthused to hear your praise.

Looking forward to welcoming you back to Radisson Resort Pondicherry Bay whenever travel brings you back to Pondicherry.

Thank you.
Warm regards

Adithya Ram
Manager –Front Office
88846 53200
fom@rdpondy.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2022

This hotel upholds the standards maintained by the chain of Radisson. The ambience is remarkable with great service provided by staff. Special mentions: Jancy, Suparna, Goutam and Rubina who were very courteous and nice. Housekeeping staff Vighnesh and the mechanic were just as sincere, punctual and dilligent with their work. Events such as magic shows, Karaoke and mime acts make sure that your stay here is not boring.

The overall experience was amazing.

Date of stay: July 2022
Trip type: Travelled with family
Thank Ushi_Badasuna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Adithya Ram, Guest Services / Front Office at Radisson Resort Pondicherry Bay, responded to this reviewResponded 31 July 2022

Dear Guest,

Bonjour and Greetings from Radisson Resort Pondicherry Bay!

Thank you for taking the time to share your feedback from your visit to the Radisson resort Pondicherry Bay. It was a great pleasure to have you as our guest and on behalf of our ambassadors we thank you for sharing your valuable feedback with us. Recognition from our guests is perhaps the single biggest motivator for our team who are overwhelmed in reading such a genuine feedback from our guests.

We take pride in delivering personalized service and genuine hospitality with memorable experiences at every point, and we are happy to learn that we were able to live up to that commitment. I have shared your feedback with Suprana, Jancy, Gautam, Rubina and Vignesh who are enthused to hear your praise.

Looking forward to welcoming you back to Radisson Resort Pondicherry Bay whenever travel brings you back to Pondicherry.

Thank you.
Warm regards

Adithya Ram
Manager –Front Office
88846 53200
fom@rdpondy.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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