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Reviewed 26 March 2021 via mobile

The best resort ever... Everything was awesome from the staff to rooms, food....
The pool is the best in all the resort. If you are planning for a trip to pondicherry, this resort is the best place to stay.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank Rafaelmuiravel123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident Manager Ocean Spray, General Manager at Ocean Spray, responded to this reviewResponded 3 April 2021


Dear Guest,
Greetings from Ocean Spray Resort!
At the outset, thank you for taking the time and posting a review of our resort on TripAdvisor.
Thank you for offering a perfect rating and for recommending our resort to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay with ocean spray!
We value your patronage and waiting to receive you again at Ocean Spray Resort!
Happy to Serve You,

M. Preamkumar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2021 via mobile

Worst resort i have ever visited.This is my second visit to the resort and this time service was pathetic. Food was average.! Ppl if ur planning to visit with ur children please think twice and if ur infant is a picky eater then for heaven sake never visit .!
You ask for milk it will take maximum 25min and banana to the wonder giving banana takes even longer to be saved.!
If you order food to room getting everything that u ordered is itself a greatest wonder coz you will not even get a plate or cutlery with it , when i asked for it the concerned person was too irresponsible to answer “ i thought u would have brought it with u “ ..!
And the waters in the pond that is near the berumda villa that we stayed was full of fungi and loaded with mosquitos no proper maintenance.!
One best thing is ac in the room works good nothing more to say on the positive and yes ambiance is good but it will be an extra credit if only they provide good service and maintenance too

Date of stay: March 2021
Trip type: Travelled with family
Thank 858divyag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident Manager Ocean Spray, General Manager at Ocean Spray, responded to this reviewResponded 3 April 2021

Dear Guest,

Greetings from Ocean Spray Resort!

Thank you for your recent stay at our resort. Also, thank you for taking time and posting a review of our resort on TripAdvisor. Your feedback is indeed important for us; we do regret that your experience was not to your satisfaction. Please accept our most sincere apologies regarding your overall experience at our resort, kindly be assured of our immediate attention as we value and respect your concerns and that services did not come up to the desired standards and truly regret the same.

We value your patronage, your suggestions and comments are really important for us. We urge you to treat this experience in isolation and allow us another opportunity to serve you better next time.

We look forward to your return.
Happy to Serve You,
M. Preamkumar

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Reviewed 17 February 2021

The property is huge with beautiful surroundings. We booked 1 Villa and 2 Heavens rooms, but later moved (downgraded) to Heavens as the water near the Villa was not clean and lot of mosquitoes were there. However, the Heavens room had a very beautiful view, with Jacuzzi. In one of the room, Jacuzzi was not working and noone came to fix it despite calling the front desk twice. The beach is a walking distance from the property. The buffet spread for breakfast was excellent, but otherwise the food is super expensive. Kids enjoyed playing in the big ground, swimming pool. They also have activities for kids, which are on chargeable basis.

Room tip: Heavens rooms are better than Bermuda Villas
Date of stay: February 2021
    • Rooms
    • Cleanliness
    • Service
Thank BeansN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident Manager Ocean Spray, General Manager at Ocean Spray, responded to this reviewResponded 3 April 2021

Dear Guest,
Greetings from Ocean Spray Resort!
My team and I are delighted to receive your review and endorsement; nevertheless, it is disappointing to hear about the experience you had at Ocean Spray. Please accept my most sincere apologies and rest assured that your valuable feedback has been personally discussed with the team in order to make the necessary changes.

We very much look forward to welcoming you back to Ocean Spray Resort!


Happy to serve you,

M. Preamkumar

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Reviewed 26 January 2021 via mobile

Horrible food,highly priced,bad service as well as presentation, overall very bad experience .
If possible, i would have given 0 star.
We order veg pizza, cauliflower Manchurian and szechuan veg fried rice . The manchurian was undercooked and pizza cheese was very smelly.

Date of stay: January 2021
Trip type: Travelled with family
1  Thank nidhitib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident Manager Ocean Spray, General Manager at Ocean Spray, responded to this reviewResponded 3 April 2021

Dear Guest,
Greetings from Bonjour Bonheur Ocean Spray!
At the outset, thank you for taking the time and posting a review of our resort on TripAdvisor.
It was a privilege to have you stay with Ocean Spray Resort!. We are extremely sorry that we couldn't able to meet up your expectation. Your feedback well noted and addressed the concern for further action.
We value your patronage and waiting to receive you again at Ocean Spray Resort!
Happy to Serve You,

M. Preamkumar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2021 via mobile

The hotel is located in beautiful green surroundings with a large artificial lake and pool, with ducks, geese and chickens running around. A wonderful place for kids. The rooms are large but a little run down. The bed not great, sheets kind of rough, etc.

Date of stay: January 2021
Trip type: Travelled on business
1  Thank ariel_ratings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident Manager Ocean Spray, General Manager at Ocean Spray, responded to this reviewResponded 23 January 2021

Dear Guest,
Greetings from Ocean Spray Resort!
At the outset, thank you for taking the time and posting a review of our hotel on TripAdvisor.
Please accept our sincere apologies for the lapses you have faced during your stay with us. The points you have mentioned are shared with our team. Certainly, we assure these lapses in service will not occur again. We do hope you will give us another opportunity to serve you better.
We value your patronage and hope to have you soon again at Bonjour Bonheur Ocean Spray!
Happy to Serve You,
M. Preamkumar
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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