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Reviewed 9 January 2020

AURO Resort is not pet friendly. We tried to book a reservation and inquired about pets. Their website says it's Pet Friendly, but it is not. They should remove it. Its really waste of time to approach them.

Date of stay: January 2020
Thank Ramakrishna_Hyderaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bookingsmakerworld, Manager at Auro Resort, responded to this reviewResponded 14 January 2020

Dear Guest,


We're extremely sorry for the inconvenience caused during your stay in our hotel. We assure and take your valuable points and we will rectify the issues and ensure you that it will not happen on your next visit. We hope to resolve this to your benefit and earn you back as a customer.

Warm Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2019

AURO resort but the name isn't suits at all.They can call a lodge or nest.The rooms are very small with all amenities but not organised.Air condition not working properly due to voltage problem.Wash basin drainage system is not proper, the water is flowing on the bathroom floor. Television is working but only regional channels, no national channels except cricket.After keeping the luggage there is no space left to roam.Just horrible just like a slum and the food was just yuk. Worst quality food.Only good things are their mini pool and they accept Paytm but with slow wifi connectivity.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Arpan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bookingsmakerworld, Manager at Auro Resort, responded to this reviewResponded 12 April 2019

Dear Guest,

We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourseleves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our General Manager will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.

Warm Regards

Management,

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Reviewed 20 December 2018 via mobile

The team is awesome. They are very friendly and supportive. They catered to every body t of our requirements. The food to swimming pool to the food they serve is at its best. The team is very hospitable.

Date of stay: November 2018
Trip type: Travelled with family
Thank 207vivians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bookingsmakerworld, Manager at Auro Resort, responded to this reviewResponded 12 April 2019

Dear Guest,

We are incredibly grateful that you took the time out to leave us this note. Our Hotel values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

Warm Regards

Management,

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Reviewed 2 December 2018 via mobile

When we booked the Auro resort we hadnt had a clue how it would be..But luckily it turned out to be very good and we did Enjoy our time. The cottage atmosphere was awesome and very well maintained. The main rooms and Restrooms were very clean and we had Heater and wifi facilities also. The guys also attended us very quickly either to help us fix something or to serve us food. The food was home-like and for breakfast we had idly, pongal, semiya and vada. The food was awesome. For lunch they ask our orders and right away prepare food and they will take it to your room ( both veg and non-veg.)
Lastly, i just loved the swimming pool and i could see the recycling was happening continuosly and the water was clear. And it was surrounded by beautiful climbers.And i hadnt seen a leaf or insect in the pool. As far as I know, its a safe place and you can have a good time

Date of stay: December 2018
Trip type: Travelled with family
Thank Mobile04748116290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bookingsmakerworld, Manager at Auro Resort, responded to this reviewResponded 12 April 2019

Dear Guest,

We are incredibly grateful that you took the time out to leave us this note. Our Hotel values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

Warm Regards

Management,

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Reviewed 4 April 2018

Cool ambience, nature paradise, well maintained.....

I was with my family and friends, it was peaceful 2 night stay. Resort's staffs were quite professional and humble. They arranged pool side cake cutting for my friend's birthday.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Ravi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rajesh e, Manager at Auro Resort, responded to this reviewResponded 11 September 2018

Dear Guest,

Greetings from Auro Resort and Spa!!!

Thank you for sparing your valuable time to review our resort and
We are delighted to read your review and to learn that you enjoyed.
We look forward to welcoming you back to Auro Resort and Spa the nearest future..

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