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All reviewsfamily roomfrench quartervalue for moneyboutique hotelfrench colonywhite townsmall hotelpromenade beachbreakfast buffetexcellent place to stayroom was spaciouscourteous staffproximitypockethospitalityarchitectureindian
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Reviewed 21 April 2017

We chose this hotel for its location mainly. It is at the heart of the town, is mostly well-maintained - a very cutesy and cosy hotel with a helpful staff!

Getting around is really easy if you want to spend most of your time exploring the city!

Room Tip: Family room is spacious
  • Stayed: April 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Rimo07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THERICHMOND09, Manager at The Richmond, Puducherry, responded to this reviewResponded 11 May 2017

Dear Valued Guest

My team and I would like to thank you, for taking the time and posting your positive review on The Richmond Hotel, Pondicherry on Trip Advisor.

We truly appreciate your support and sincerely look forward to your return.

Kindly feel free to call us for any assistance.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2017

We were not impressed with the ambiance of this hotel, it was rather dark and dreary. Front desk clerk tried to sell us "money exchange" when we mentioned ATMs were not working locally. No thanks! The location worked for us, walking distance to the main attractions in Pondicherry. The breakfast buffet was not very good, but we were able to piece together enough to eat.Very few options and not attractively presented. Service was spotty. Overall, we would not stay here again.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank mndb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THERICHMOND09, Manager at The Richmond, Puducherry, responded to this reviewResponded 23 March 2017

Dear Valued Guest

I wish to thank you for taking the time and posting your feedback on "The Richmond" in Trip Advisor.

I have since, had a detailed briefing with the concerned departments and we are implementing corrective measures.

I appreciate your support and look forward to your return,

Kindly feel free to call me for any assistance.

With Warm Regards,

K.Murali
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2017

We stayed there for two nights. The location is fantastic. Right in the middle of french town, 5 minutes walk from promenade(so no beach views) and lots of cafes nearby to hangout and enjoy delicious food. The rooms are decent . Thanks to the hotel staff, we were upgraded to a superior room. The rooms are clean. The toiletries provided by them are from Biotique which is a reputed brand in India. . Coming to the food, we only selected buffet breakfast option which was limited. We really needed to ask what are the options available and only then they told us. Very weird .. But apart from breakfast , the experience was wonderful as location and rooms did the trick for us . I would definitely recommend this place.

Room Tip: room on the first floor with window
  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank ankitjain1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THERICHMOND09, Manager at The Richmond, Puducherry, responded to this reviewResponded 17 March 2017

Dear Mr. Ankit Jain

It was a pleasure having you stay at "The Richmond", Pondicherry recently and I thank you for your feedback on your stay.

I am delighted to learn that your stay was comfortable.
I have since, had a detailed briefing with the Service staff on duty and we are implementing corrective measures.

Kindly accept our sincere apologies for the reported issues

I thank you for your support and look forward to your return.

Kindly feel free to contact me for any assistance.

Report response as inappropriate
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Reviewed 17 February 2017

The staff was courteous and the rooms were clean. Located very close to Promenade Beach. However, this is not a beach facing property. It's quiet and peaceful and the same is reflected in the interiors of the property. Will give you a calming and soothing effect. The breakfast buffet food was usual fare of dosa, upma, etc was good.
Overall, a good place to relax and chill out when in Pondicherry. I will definately be going there again.
PS: The only thing that we found wanting was lack of proper parking space. For it's reputation ( it's part of the Residency Group of Hotels) - this was a little shocking. We had to park our cars, in the lane outside the hotel.

Stayed: October 2016
Thank Divya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THERICHMOND09, Manager at The Richmond, Puducherry, responded to this reviewResponded 17 March 2017

Dear Ms.Divya

At the onset, I would like to thank you for taking the time and giving us your feedback on your stay at The Richmond, Pondicherry

I am glad to learn your stay was comfortable.

I thank you for your support and look forward to your return.

Kindly feel free to contact me for any assistance.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2017

We were looking for a good place to eat,some where in the heritage city, we found this place which was juat what we were looking for. We had lunch ,It was very good ,the service was good,we enjoyed the ambiance,the music,we left the place completely satiated.must visit.

Stayed: December 2016
Thank Seema519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THERICHMOND09, Manager at The Richmond, Puducherry, responded to this reviewResponded 17 February 2017

Dear Valued Guest

Greetings from "The Richmond" Pondicherry

My team and I would like to thank you, for taking the time and posting your positive review on "The Richmond" Hotel, Pondicherry on Trip Advisor.

We truly appreciate your support and sincerely look forward to your return.

Kindly feel free to call us for any assistance

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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