Horrific. Complaint has gone into Jer2 as I can’t believe it’s on their books at all, never mind as a 3 star. 1 bed apartment, no air con, couldn’t swing a cat, no privacy, balconies close together, gas hob, artex walls and ceiling, no lift, fold out bed for an adult and child was tiny (would struggle if you were above average height/weight).
The area was even decribed by the air con hire man as rough and ready. He wasn’t wrong. Walking back one evening with our 2 daughters (10 & 23), spotted a man hiding behind a tree. Graffiti everywhere, dirty. All round vile

Stayed at the hotel for 4 nights with friends, when we first arrived at night we were met with several flights of stairs which we had to drag our cases up (although this was mostly our fault from lack of research). When in the room we realised that there was no actual air conditioning, only two fans (one in the living area and one in the bedroom) blowing hot air around the apartment.

We went for a quick walk our first night and wanted to check out the pool area to see every single sunbed reserved with towels just before midnight. Ironically, a sign in front of the pool area said that reserving sunbeds between certain times would not be permitted. We didn't stand any chance at reserving sunbeds any morning of our holiday, it was only because of the lifeguard removing unclaimed towels later on in the day that we managed to get a couple.

We were half-board, breakfast was very good with a decent selection to suit everyone, however, dinner was extremely poor. It wasn't the quality of the food that was the problem but the selection, I myself am quite a bland eater and could not find anything to eat, there was no chips, pasta, pizza (beige food), only 10 random food options at the buffet. What annoyed us most was that while sat at our table, the waiter walked by us with chips and spaghetti bolognaise to guests that were paying.

Finally, the room service was shocking, in the four days that we were there we only received fresh towels on the first two days, which left us using the same towels for 3 days. When I had seen that the maids had not given us fresh ones I went to reception to request some, where I was met with a very unhelpful member of staff. He said that the maids do not clean rooms 2 days of week and today was one of those days, while I understood that, I was only asking for fresh towels, not to have the room deep cleaned. He refused to give me towels. On our last day (which we spent 35 euros to keep the room a bit longer) we washed with 3-day old towels.

Although this review has mainly focused on the negatives, my friends and I did have a brilliant holiday and made the most out of the situation we were in, but most of these things would be enough to put a dampener on anyone's holiday.

To be honest I was worried about the reviews but my apartment was amazing yes I was on the 5th floor but amazingly clean the reception staff was very welcoming and the bar staff blew my mind would definitely stay here again , I've spoke too two people already who would come back here time and time again