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Sonia Malik

Thank you

5.0 of 5 bubblesReviewed 3 Jun 2024
We came here first time for one week, staff in restaurant very friendly, and professional especially Juan? (Not sure the name ) our little girl very like talk to him. Room always clean , housekeeper lady very nice. Reception staff also always happy to help. I would definitely come back here :)
Date of stay: May 2024
Trip type: Travelled with family
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SBH Hotels Resorts, Atención al cliente/recepción at SBH Costa Calma Beach Resort, responded to this review
Responded 4 weeks ago
Dear Sonia1267A,
Thank you for your fantastic 5/5 rating and for choosing our hotel SBH Costa Calma Beach Resort for your holidays. We're delighted to hear that you had a wonderful experience with us. We're also thrilled to learn that our staff contributed to your enjoyable stay, and we hope to welcome you back for another wonderful holidays in the future.
Best regards,
The management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,321)
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Traveller rating
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449
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All reviews fish beach bar plenty of sunbeds private beach costa calma beach animation team the main hotel evening entertainment relaxing holiday african market oasis park sea view plenty of choice bar staff are bars and restaurants sun loungers quiet resort
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Reviewed 25 April 2024

What can I say when I reached the hotel I was greeted by the lovely staff at reception who were quick at giving me my room key and pointing me in the right direction , I was also given a lovely food plate aswell which was really nice. I got to my room , not going to lie it is dated but it was very clean and did the job I had a lovely pool view. I woke up and went for breakfast I was gutted they didn’t have pancakes or churros but I asked the chef if we could have them and the day after for 2 weeks there was pancakes and churros with Nutella . The breakfast was lovely and lots of choice of fresh food, I then went to have a look around , wow the beach was throwing distance away with sun lounges , the pool was as clean and heated , the beach bar offered snacks And drinks and the pool bar offered drinks. Must say the food is a great range , the hotel is clean all the staff are really lovely and cannot do enough for you this is definitely a great sbh hotel , 1 point there is no kettle in the room if you need a coffee as soon as you wake up. The entertainment staff are great and get everyone involved , but all in all I want to thank each and every member of staff for all the hard work you put it you guys make this hotel work and thanks to the head chef from one chef to another , definitely come back to see you all again.

Room tip: Take a kettle
Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sarahsF7427RV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SBH Hotels Resorts, Atención al cliente/recepción at SBH Costa Calma Beach Resort, responded to this reviewResponded 6 May 2024

Dear sarahsF7427RV,
We appreciate your outstanding rating and the delightful feedback you've shared about your experience at our SBH Costa Calma Beach Resort. Knowing that you had such a positive stay with us fills us with joy. Your generous words regarding our staff are valued, and we'll make sure to extend your appreciation to our entire team.
Regarding your feedback about the kettle in the room, we'd like to mention that we also provide a Premium Service that includes, among other amenities, coffee and tea facilities in the room.
It would be our pleasure to welcome you back to our hotel again in the future.
Best regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2024

A beachfront complex with plenty for everyone, large pools, great food and suits couples, families. It was a last minute booking with an all inclusive option, very well worth it. Spotlessly clean and the staff were friendly and helpful and spoke a number of language’s.

Room tip: There is plenty of room for everyone, however if you prefer a beach bed to sun lounging around the pool, then early arrival is recommended.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Getaway03143997042
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SBH Hotels Resorts, Atención al cliente/recepción at SBH Costa Calma Beach Resort, responded to this reviewResponded 6 May 2024

Dear Getaway03143997042,
We are so glad to read that you had a great stay here with us at our SBH Costa Calma Beach Resort. Thank you for sharing your review with future travelers. It brings us immense joy to know that we could offer you a pleasant experience. We hope to have the pleasure of welcoming you back in the near future.
Best regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2024

Best deal so far this year. The staff, friendliness, professionalism, helpfulness. The food. The location The facilities all typical 4 star.
Wait for the positive bit.
The building is a little run down, bit for good reason. It's being all refurbished soon.
When it is, it will be amazing inside and out.
But right now, this is possibly the best value for money hotel in Fuerteventura.
Everything (except for some pealing paint and missing tiles) is very typical 4 star, and very pleasant. Even for 4 star, I'd say it offers excellent quality.
But at the moment you can get this amazing hotel (thanks to the food, staff and location) for an amazing price.
If you want to pay 3 star, but get 4 star, this is the hotel for you. Get a bargain. Once it has been refurbished the price will probably double. And we'll still go back to it. It's that good. Thanks to everyone who works there for a great time.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 240russc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SBH Hotels Resorts, Atención al cliente/recepción at SBH Costa Calma Beach Resort, responded to this reviewResponded 12 April 2024

Dear 240russc,
Thanks for your overwhelming compliments after your stay at our SBH Costa Calma Beach Resort! We are delighted to learn that you consider us the best value for money hotel in Fuerteventura. Your satisfaction is our greatest concern. We are hoping to welcome you again soon!
Best regards,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024

This is not a 4 star hotel, 2 at the most.
Very outdated. Cigarettes left everywhere on the beach. Perhaps understaffed as they struggle to accommodate for all guests in busy times during meals (hardly keeping up with clearing tables for people coming in to dine, with dishes dirty most of the time) and in the evening when you’re trying to get a drink (queue time is about 15 minutes). The food is ok for few days being there but it gets boring and it’s always cold. One person on the bar during the day, stressed out. Drinks machines constantly break, when I tried to get a coffee and asked a lady working on the bar for some milk I waited 15 minutes, then asked again if it’s possible to get some she raised her voice and answered rudely ”I am the only one here, 1 person for all so you have to wait!”. Having second cockroach in our room I went to reception to ask if cleaner could attend to get rid of it I was answered ”Just like you have rats in your houses in London, we have cockroaches here!”. When cleaner came she was lovely and left us with a spray to use if needed. Guests are mainly of older age, and majority come from Germany. Unfortunately we didn’t feel welcome or have a nice experience as result, and thankfully have met few couples from UK who have said the same thing and were looking forward to return home. We’ve noticed number of Nazi signs scrapped on toilet and lifts doors and one couple reported it to the management who have said they were not aware of it. We’ve never been judgemental of anyone so far but when you’ve been stared at all day each day, or people move tables just cause you sit next to them it becomes frustrating. One English lady was walking through the door and a man tried to push through, when she kindly said excuse me what’s happening, he pushed her out the door. Trying to escape the horrible atmosphere of this place we went to enquire about local trips. A lady at the information point asked us if we speak German, we said no, and she said well I’m gonna try to explain in English. We said we were interested in Wildlife exploration, and she has only recommended a local historian building to visit that was occupied by Nazizs during the war, by saying ”I don’t know what happened there but yes you can pay to go and see it”. I answered, as I said we were interested in Wildlife…and we walked away. Nothing to do around the area with one pub (German) and few local shops. 2 girls came from UK checked in and went to the bar area to get a drink. They had tattoos on them and just looked different, which didn’t bother us. One man stood in front of them, made a noise and express how horrible they looked in his opinion and the girls checked out after 4 hours of being there leaving in tears. Our room was in front of the jacuzzi room which smelled very badly. The nice views, pools and palm trees do not replace the feeling of being judged everywhere you go.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Cosmopolitan780555
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SBH Hotels Resorts, Atención al cliente/recepción at SBH Costa Calma Beach Resort, responded to this reviewResponded 17 April 2024

Dear Cosmopolitan780555,
Thank you very much for taking the time to share your feedback regarding your stay at our SBH Costa Calma Beach Resort.
We are sorry to learn that your experience with us fell short of your expectations, and we regret any discomfort or lack of welcome you may have felt during your time here. Our commitment to fostering an inclusive environment where guests of all ages and nationalities feel valued and at home is at the core of our hospitality philosophy. It is indeed disheartening to hear that we did not meet this standard during your stay.
Please also accept our apologies for any distress caused by the unacceptable symbols, left by another guests. Such behavior is entirely contrary to our values and principles and is unequivocally condemned. Immediate action has been taken to remove the graffiti, and we are implementing additional measures to prevent such incidents from occurring in the future.
Furthermore, we appreciate your feedback regarding other aspects of your stay that did not meet your expectations. Rest assured, your comments have been taken seriously, and we are committed to addressing these areas of concern to enhance the overall guest experience.
It would be our privilege to welcome you back and to showcase the true spirit of hospitality that defines our Resort.
Kind regards,
The management

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Reviewed 30 March 2024

All inclusive for seven nights was outstanding value. It's a well-run hotel with friendly and pleasant staff and good facilities. It's also in a lovely location, and the private beach and surrounding beaches are beaches where you can go out relatively far without the water becoming very deep whereas I found that the beaches further up the coast get deeper much quicker. The room was spacious, maybe a little spartan but I don't go on holidays to stay in my room so it didn't really matter and I appreciated the free Wifi and the balcony with a view of the sea. Everything is here for a great holiday, with the possibility of booking excursions, bike hire nearby, tennis and padel centre nearby, kite-surfing and wind-surfing a few kilometres away, and shops just half a kilometre away. I also had a very good massage in the hotel spa. There's a nice palm tree-lined walking and cycling paths that run for around 2.5 kilometres that are away from the hotels and road and bring you up to the top of the town - ots of people go out for a walk there in the evening. There are lots of different beaches within walking distance, including Matas, Esmaralda, Paraisa and the most spectacular one, Sotavento, which you could walk to in around 45 minutes (there is also a bicycle path there) which is quite windy and mostly for windsurfing and not really for swimmers but looks spectacular. One day I took the No 5 bus (bus stop is just 200 metres from the hotel) to the town of Morro Jable (just 2.70 euros each way) which as well as being a large town with many clothes and other shops, also has lovely beaches. There is an AllTrails hike from La Lajita (near Costa Calma) to Morre Jable also. I would definitely return, although Fuerteventura does get a steady wind which can be a little offputting at times and can make the sea a little choppy at times. Still had a great time.

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Donnchadh2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SBH Hotels Resorts, Atención al cliente/recepción at SBH Costa Calma Beach Resort, responded to this reviewResponded 12 April 2024

Dear Donnchadh2019,
We appreciate your excellent valuation and we are glad to know that you had an enjoyable stay here with us at our SBH Costa Calma Beach Resort. Thank you for taking time to share your experience with us and future travelers.
We will continue working every day to exceed our guests expectations and we hope to welcome you again and offer you an unforgettable vacation.
Best regards,
The management

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