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All reviews club premium premium area the main hotel green bar atlantico restaurant bar verde premium guests green room a la carte pool area large jacuzzi buffet restaurant royal reception fruit kebabs level reception mini bar deluxe suite
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Reviewed 10 September 2018

I am only half way through my stay but am so impressed with thsi hotel, especialy with the friendliness of the staff I decided to write the review now. The food is very nicely presented and I am not usually a great fn of buffet food but the choices are good and varied. The royal level is great with a nice relaxed feeling about it. Top marks for the staff here, congratulations on excellent customer service with a smile.

Date of stay: September 2018
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
2  Thank MartinA3489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2018

Firstly I want to mention a few people who need a special thank you - Marianna and MariaLuisa. Thank you so much for everything you did for us, you made our holiday amazing again!

The new spa - is a must, but the scented showers that I was most looking forward to were broken. Otherwise, what a lovely experience, lovely area. Go here, then bar crawl (with a vodka slushie) on your way back to Royal Level :).

Room - perfect, toiletries, water, cleaning all perfect! Thanks go to the maids.

Food - Al a cartes - just same as last year, maybe a bit bitter. All the staff lovely
Royal buffet for breakfast / lunch / etc was nice to see familiar faces and services seems to be better here (food and plates piping hot). Food was lush.
Jandia Buffet - we went a couple of nights, food is just as good as the Royal level!

Bars - we stayed on the Royal Terrace most days which we were really disappointed that (1) the hours were cut from last year and often the staff were late / closed early and (2) No Guiness at all this year, no Drambuie. Last year we asked for Drambuie and Narea who looked after the bar arranged for one to be delivered the next day. Lovely addition of some sandwishes and snacks - I really hope that stays and that the hours get extended again. Still bar service and staff (special mention to Ronaldo) with special cocktails and treats was just lovely! Some of the lounger / bed mats could do with a clean / replacing as they looked dirty (just from suntan lotion etc, we saw them getting cleaned) and some guests may be deterred, it certainly takes away from the overall "look". Also the jacuzzi was still broken and when I say "still" it was the same bits that were broken the year before. If it has been fixed, the hotel need to change jacuzzi supplier :).
Lobby Bar - staff here were also fab - grabbed a few too many bloody mary's here!
In the evening we mostly used the Green Bar and with it being busy, it was quite slow to get drinks, but the guys worked tirelessly and most people (including us) were ordering freshly prepared cocktails (all made individually)!!! Biggest dissapointment was no entertainment in the Green Bar at all! We got a few bands / duets outside last year including Duo Traveller who were amazing...but no-one this year :(

Also missing is any entertainment from the Terrace / Lobby. Nic Waysman seems to have gone and we enjoyed his piano playing a lot.

There was entertainment down at the Jandia pools which included a vocalist / celloist and they were great! Had me boogying :) They also did a foam day with the biggest inflatable slide that looked loads of fun!

We are already booked to come back to this hotel as the value for money is great and the staff are amazing. I hope that the hotel will go back to the old opening hours (I think 10.30am - 6pm plus one later night with Nik Waysman) and also bring in Guinness on the Terrace and bring back some of the entertainment for next June :).

Room tip: Best to contact guest relations with your requirements before you book, they are very helpful
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
8  Thank Mikazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2018

It is in a great location, only a little walk to the beach. The food had great variety and tasted lovely! We loved the outside seating, and the staff were nice. The hotel rooms were clean and beds were extremely comfy.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank bethanylauder2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2018 via mobile

I stayed at the Occidental Royal Level in July 2018 and had the most relaxing holiday ever. I was there as a couple with my partner and we just like to relax by the pool and not do very much when we are on holiday. There was never a struggle to get a sun lounger which is something I’ve always experienced in past holidays. The restaurant was great. Food was different most days and was a very high standard. And the bar service was fab. Table service and they even remembered what you were drinking even when it was busy. I’d recommend this hotel to anyone.

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank GemmaPeirson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2018

We booked this directly with the hotel, primarily based on trip advisor reviews and tour operators’ website descriptions and we were hoping for a high quality, relaxing, peaceful stay. Upon arrival prior to the advertised check in time the receptionist at the Royal Level was very polite and professional. We were given our wrist bands and advised we could go to the bar and restaurant to have lunch before returning after 2pm to check in to our room – a positive first impression which unfortunately was not to last. The room key card gives you access to the Royal Level areas of the hotel, these being the pool and buffet restaurant, cocktail bar and terrace pool and bar area. A map was provided – as detailed in the review by suzieblue48 this is not the easiest to understand and follow due to the split level nature of the hotel.

The hotel itself is very tired, the rooms are dated and desperately due a refurb. The bathroom was functional but dated, and the bedroom furniture was tired as seen in many of the photos on tour operators websites. The dressing table wicker chair being un-usable due to the lack of thorough cleaning, dust in all the grooves. Apart from this, the bedroom cleaning staff seemed to work hard to make the most of the facilities and were pleasant. The Deluxe sea view room booked didn’t really have what we would call a sea view – maybe you do get one from an upper floor. You could see the sea if you walked across the pool terrace. Being on the ground floor the room had a terrace with an outdoor shower, table, 2 chairs and 2 sun loungers, but the mattresses on these could have done with a good clean (as could these on the loungers in all of the outdoor areas).

The room’s terrace led to the terrace pool and bar, but this bar was not open very frequently at all. It appeared to only be staffed from about 12-1 and then 4-6 only – not ideal if you wanted an afternoon lounging outside your room/by this pool area which was much quieter than the other pools next to the Royal Level buffet restaurant. Despite being adults only there was not even any option to serve/help yourself when the bar was not staffed. The bar in the Jandia Playa could be used but this is in the main reception and not really appropriate to go to in your swimwear!

The decking around both the pool areas was very tatty and tired, being warped and not very well finished – a cheap shoddy job. The glass surround to the upper pool area was wonky and looked as though it could topple into the lower pool at any time. The pool area around the buffet restaurant had broken tiles on the steps and in other areas too – not 4 star quality and also not very nice to be walking around on. The chandelier above the staircase in the main hotel did not appear to ever have been cleaned - with strings of dust hanging down from it.

The Cocktail Bar/Green room bar was available in an evening and the drinks throughout the Royal Level were of a good, branded quality including the spirits, beer and wines (including bottled beers and bottles of water). The hotel did lack in atmosphere – we echo David Y’s comments on this as it did seem that no one seemed happy, to be having fun, or have an “on holiday” attitude – possibly either due to the high mixture of nationalities or discontentment with the environment and this not being a cheap hotel.

We found too that there was little effort for the world cup semi-finals, we walked to a nearby British bar (in the complex below the hotel) to watch it – this was not as expected being a bit more like a Benidorm/Blackpool experience (especially when the landlord started chasing a Scot off after the game!). The town (Morro Jable) was about 20 mins walk away, it seemed a bit run down with not many places to eat out (which we shouldn’t have been wanting to do as we were on an all inclusive holiday!) and the areas outside the hotel are quite run down, the underpass to the (nice) sandy beach being full of graffiti.

Restaurants –
The Royal Level buffet restaurant had table service for drinks which was nice, but unfortunately other than breakfast this was the only good point about it. Breakfast was adequate, croissants, bread, cereal, yoghurts and fruit available along with hot choices if required. Coffee brought to your table and water/fizz available to help yourself too. Lunch and Dinner were a different story, a lack of labelling which meant it was impossible to identify if food was vegetarian or not. On our first night there was no vegetarian main course choice. After complaining the chef did make a pasta dish for us and a friendly helpful member of waiting staff advised us that there would be more vegetarian choices in the main buffet restaurant. At lunch time on our second day the cool plate area of the buffet had seafood on the upper level which was melting and dripping down into the salad and cheese choices, not only rendering these in edible for ourselves but a massive health risk to all guests.

Being a Royal Level guest you can bypass the queues for the main hotel buffet restaurant and are seated in a separate area at the right hand side at the far end. Table service for drinks was meant to be provided but on our second visit this did not happen and we were blatantly ignored by staff along with there being limited food left to choose from. This restaurant is chaotic, huge and not very well laid out, more akin to a cattle feeding barn in a 2 star hotel! There was no order to people obtaining food and you have to dodge people and children to get to the counters. Yes, there was a choice of pizza (not labelled), pasta and sauces to eat but that was about it, the chips were next to the meat cooking stations and the same tongs were sometimes used for these.

There is a snack bar (open during the day) where you can make your own toasties, also having pizza, salad and chips. This also had self-service soft drinks, beer and wine which was good and we frequented this for lunch and drinks.

In general, the waiting staff and bar staff were helpful and friendly, as long as you caught them in a good mood!

The hotel seems to have a blatant disregard for people’s dietary requirements, including allergies, vegetarianism and veganism which in this day is not acceptable in these times. We noticed previous reviews had mentioned dietary issues and assumed these would have been taken on board and dealt with – but this was not the case. It is evident that comments made in reviews do not appear to be not dealt with and this will again fall on deaf ears which is a shame as how difficult is it really to cater for a range of dietary requirements?!?

Our second experience trying to eat an evening meal in the main buffet restaurant was enough to tip us over the edge and we requested the next morning to cancel the remaining nights we had paid for and move on. The main positive point of our stay at this hotel was that they, without quibble, refunded us in full for the remaining 4 nights of the 7 enabling us to move on to Corralejo where they catered much better for vegetarian/vegan diets.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank glossopblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this reviewResponded 28 August 2018

Dear Guest

We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay; it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.

We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the layout of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes.

We are sincerly sorry to read your dissatisfaction with the view from your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website, rooms with sea views are usually rooms of a higher category than standard rooms, for a future occasion we strongly recommend you to visit our website or to contact our call center from where our agents will be able to give you all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes.


We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.

We want to thank you for the advice on the safety around the swimming pool and passed your comments to our technical service so that they can revise the situation in order to study how this can be improved.

Regarding the entertainment in Royal Level we have live music in the Green Bar, as our principal guest type prefer a relax holyday. Also we would like to remind that as our Royal Level Guest you are allowed to use all the facilities and the activities of Jandia Playa where we use to have a full program of shows and party´s.

Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights, however as we receive guests of all nationalities and ages, we do not over spice the dishes in order to please all palates, nevertheless there is a wide spice station in our buffet for our guests to help themselves and season their dishes to their liking.

We are sorry that you used the main restaurant of our Occidental Jandia Playa hotel. Our chef of Royal Level would be able to help you to choose the vegetarian food so you could enjoy the quite restaurant, where the drinks are served to the table and special service, without children’s.

Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true.

Kind regards
Guest experience Manager
Occidental Jandia Royal****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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