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Reviewed 6 April 2018 via mobile

Back again for the 4th time, staying in the 32’s this time, stunning rrooms, great service and fantastic food .
Even though we have been 4 times each time has been different, being further away from the main pool and the noise has been nice, it can get a bit mad with spring breakers and the flow of booze! There are lots of other options fortunately

Stayed: April 2018, travelled as a couple
Thank keith01444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 7 April 2018

Hola!

Dear Keith01444,


We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance,we are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination.


We hope you give us the opportunity of hosting you in the near future at, El Dorado Casitas Royale, a Spa Resort by Karisma, your Mexican Home! Thank you for choosing to stay with us.


Remain at your service,

Mariana Montes
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

This was our 11th visit to Mexico. For comparison purposes we’ve stayed at AM Resorts: Secrets Silversands, Secrets Capri, Karisma Hotels: El Dorado Royale (twice), El Dorado Casitas (twice), El Dorado Maroma, Generations Riviera Maya (twice) and Playa Resorts: The Royal. We are a married couple in our early 30s. We stayed in a casita suite from 03/24/18-03/28/18.

As a guest at El Dorado Casitas Royale (EDCR) you are able to utilize all the amenities at the neighboring resorts: El Dorado Royale (EDR) and Generations Riviera Maya (GRM). They are in the process of building a Nickelodeon resort too.

We visited GRM in September and were impressed with how much has changed in 6 months. They are constantly trying to set the bar higher. Since September they have installed ocean swings, Oasis Royale, Naay Spa near La Isla, more practical seating near the pier at Jo Jo’s, hammock at GRM, pop-up lunch near Gaviotas serving pallela or burgers, and remodeled D’Italia Villas.

ROOM
We traveled with my brother-in-law and another couple. The resort did their best to find rooms near each other. We were in block 28 and the others in 27. Each block has their own pool, bar, bartender and beach butler. If you have difficulty with stairs request a ground floor suite. The room is spacious with a king-sized bed, living and dining area, jacuzzi tub and separate bathroom including an outdoor shower. The balcony had an outdoor bed and table with chairs. Toiletries, hair dryer, iron and ironing board, safe, plenty of hangers, stocked mini fridge. Option to select aromatherapy and pillows at check-in.

GROUNDS
The grounds are very lush and well maintained. There is plenty of shade and greenery. The groundskeepers work tirelessly to tend to the resort. We saw them fogging the resort at lease twice during our stay – no pesky bug bites! Plenty of hammock, cabanas and lounge chairs. Check out the crocodiles – one is near The Spot and the other two are behind the Butlers Lounge at GRM.

STAFF
The staff is great! Charlee in the Exotic Lounge made sure we had everything we needed during our stay. She ensured our pillows and second luggage rack were delivered to the room. We returned from the spa and noticed we missed out on an ice cream snack. Manuel, the beach butler at Casitas 27, to the rescue! He got on his bike and returned with ice cream and baileys. Alberto, shuttle driver, impressed us by remembering our room number. We stopped at GRM to say hi to Beto. Luis and Jesus recognized us from our previous visit. Sebastian helped us with directions to Chichen Itza. A few others I’d like to commend: Jesus – Haab server, Alberto – Jade server, Guillermo – Santa Fe server, Jario – D’Italia Villas, May – Gaviotas bartender, Rueben – Casitas 27 and Jo Jo’s bartender, Jonathan – Casitas 27 bartender and Ingrid – Health Bar server.

DINING
Be aware of the dress code when packing. Gentleman: no sleeveless shirts for breakfast or lunch at indoor restaurants. No sandals, tennis shoes or denim for dinner either. You have the option to pre-order breakfast. A door tag should be in your room. If you can’t find it look in the night stand or ask your concierge. For a sit-down breakfast I would recommend either Santa Fe (indoor) or La Isla (open air). For a quick bite, visit Cocotal or Chef’s Market. Request to sit outside on the pier at Chef’s Market – the views are incredible. Sometimes seating is not setup and when it is it’s very limited. When you’re done on the pier take the elevator to the top floor. The Sky Wedding has a great view too. After that, stop by the Health Bar for a fresh juice or fruit smoothie. The gourmet corners are great for an open air lunch. We never leave without visiting Las Olas, Cabana Pizzeria or Palms. For a break from the sun, enjoy lunch at Jo Jo’s or Kampai. Dinner: D’Italia, Kampai and Jade never disappoint. There are two D’Italias (Villas and Casitas). The menus are different so don’t hesitate to try both. For groups larger than 4, I recommend dining at GRM as they seem better equipped to serve groups. Ask for family style appetizers and desserts too. Great way for your group to sample a little of everything.

ENTERTAINMENT
You can enjoy live music near Jo Jos’ day or night. One afternoon there was a woman singing on the pier and reggae another night. Nightly entertainment takes place at Guacamayas. Some typical shows: Fire, Acrobatic, Magician, Mexican Dance. Don’t miss the taco cart! Every Tuesday there is a Mexican Fiesta at Guacamayas.

FACILITIES
We typically use the fitness center at GRM. It’s open earlier and less busy than the other two. Small but sufficient. We enjoyed a 50-minute couples mud massage at Naay Casitas with Carmen R. and Enrique. The hydrotherapy hour is very relaxing. Don’t miss out on a Sky Massage.

RECOMMENDATIONS
Umbrella for every table at Cabana Pizzeria,
Umbrella and side table for every two lounge chairs at the Casitas
24-hour self-serve coffee station (Las Olas, Gaviotas, Health Bar and Jo Jo’s open late and close early)
Repair the espresso machine in the Martini Lounge
Better quality hair dryer and iron
Reprogram the restroom light sensors to stay on slightly longer
Launch the Karisma app
Bring back the chocolate surprise at D’Italia

FYI – Parking is free. We rented a car at the airport because we wanted to visit Coba at our own pace. EDR has cars you can rent too. Leave early to beat the tour companies and heat. I suggest the ruins at Tulum and Coba as well as snorkeling with the turtles in Akumal. If you visit the resort during turtle season you’ll see them lay eggs and hatch. It’s amazing!

Until next time…

Room Tip: top floor casita suite has view of the ocean
  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank blg4087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 7 April 2018

Hola!

Dear Blg4087,

Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received.

Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon a year and every time we do everything possible to ensure that we surpass their expectations and it is interesting to read that you enjoyed every detail of the Karisma Gourmet Inclusive Experience.

It will be a pleasure to extend your compliments to our staff, we are sure it will be a really nice way to encourage them to keep on being themselves.


It was an honor to host you and I hope that El Dorado Casitas Royale will be your number one choice for future vacations.


All the best!

Mariana Montes
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

We were taken care of from the moment we stepped on the property. All of the staff are top notch! Our butler Hector always went over the top to make us feel at home. All of the waiters provided the best service and the food from the chefs was top notch! I really don’t have a bad thing to say and we will spread the word about this gem of a resort! We will see you again soon!!!

Stayed: April 2018, travelled as a couple
1  Thank Ralph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 7 April 2018

Hola!

Dear Ralph D,


We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance.

We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination and we will address your kindly comments with all our staff

We are excited to welcome you back next year at El Dorado Casitas Royale, a Spa Resort by Karisma, your Mexican home in the Riviera Maya.

Warmest regards,

Mariana Montes
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

This was a very relaxing yet fun-filled holiday, for my first time visiting Mexico, and the El Dorado Royale with my parents.

The hotel resort consisted of a variety of restaurants including Cocotal, which was my favourite place to eat for a breakfast buffet, and Kampai for a great Japanese style meal in the evening.

I enjoyed taking part in lots of the activities that were available at the resort including the beach volleyball, bike tour, water volleyball, rifle shooting and the ranch tour.
The service from ALL members of staff was top quality, in particular, I would like to thank Ivan for teaching me how to shoot a rifle for the first time, while also helping me play pool and beach volleyball with Edgar and Hugo.

The entertainment in the evenings was very good, I thoroughly enjoyed the dance group and the Mexican Party, where I was really able to get a taste of the Mexican culture.

Would absolutely love to come back again!

Room Tip: Rooms with a sea view looked amazing
  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Vanessa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 7 April 2018

Hola!

Dear Vanessa E,

Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises.


It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it and we will address your kindly comments with all our staff.

We are excited to welcome you back next year at El Dorado Casitas Royale, a Spa Resort by Karisma, your Mexican home in the Riviera Maya.


Best regards,

Mariana Montes
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

This is the first time we booked as a Ruby member. We could not have had a better experience. We had a beautiful swim up suite in area 32. Everything was perfect!. Our butlers Rodolfo and Pilar made our experience extra special. Thanks to all of the great staff always there to take care of every detail. Thanks to Pablo, Guillermo, Jose' Esteban, Luis and all of the others. Always with a big smile. Cecelia and Anna our concierge too! Muchos Gracias! Can't wait for next year!

Room Tip: Loved this room 3208. Swim up Casita. The entrance was right across the path from Bellini Bar entrance. I though it would be noisy at night but it wasn't. It was nice to be so close to the 2 restaurants and the bar especially when it rained at night. Santa Fe Grill has the most relaxing breakfast.
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this reviewResponded 7 April 2018

Hola!

Dear Linda W
Thank you for your wonderful review of your experiences at El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.

There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.

Thank you again and we look forward to your next visit to the El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma


Sincerely,

Mariana Montes
Hotel Manager

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