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“Tranquility and Perfect Service”
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Very good
8 reviews
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 5
Yucatan Peninsula

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
DiyaTrave...
New York City, New York
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Tranquility and Perfect Service”
Reviewed 7 April 2011 for a stay in November 2010

We spent one week here with our two kids, ages 9 months and 2 years. In addition to great facilities (the pictures are accurate) and good location (walking distance to main hustle of Playa, but on one end of the town and somewhat quiet), it was the service that really set Elements apart. And Damian, the concierge, deserves full credit. Below are specific mentions.
1. Our son was very sick on arrival. Damian arranged for a doctor to make a house call. Our son was better the next morning, the doctor came again the following day just to check in.
2. The owner of the apartment had mis-measured his blinds. At night, the light from the hallway was keeping me up. I mentioned this to Damian the next morning and by the end of that day, he had fashioned a new blind that did the job for the rest of the week.
3. We wanted to hire a private boat for an hour. Damian hooked us up with the locals to do this.
4. Damian did groceries, no matter how small the run. He gave us cellphones.
5. We wanted to order in and Damian went out of his way to recommend a variety of restaurants that met our kids' needs. He also did a great job recommending places to eat out within walking distance.
6. On our last evening, we lost our ATM card and were completely out of cash. We called Damian at 11pm in a panic. He was at a movie but stepped out to call us back immediately. By the morning, he had made all the arrangements for us to use our credit card to pay our outstanding bills, cab ride to the airport and gratuities.
7. We travelled with another couple who had two kids of the same ages. The staff made a special effort to coordinate things for us together as well as keep us updated on each other's whereabouts. They also gave us bassinets and high chairs for the kids.
We clearly were high demand guests and Damian delivered on every need. We would absolutely recommend the Elements to any traveler.
The unit itself has a clear view of the ocean, a hammock that lulls you to sleep, and well designed furnishings. The only reason I gave the unit 4 stars for comfort is that the dining table was a makeshift small table with two uncomfortable chairs. Also, there is no dishwasher, though the housekeeper washed dishes every day.

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Family with Young Children
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles Friends getaway
A romantic getaway People with disabilities
Older travelers Families with young children
Families with teenagers Tourists
Large groups Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Reviewed 25 February 2011 for a stay in January 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Spouse / significant other
Your age range 55-64
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
France
Reviewed 11 December 2009 for a stay in November 2009

Value Rooms
Location Cleanliness
Check-in / front desk Service
Liked best: BIG TERRACE WITH NICE VIEW OVER COZUMEL
Liked least: FRIDGE NOISY, NO DARKNESS TO SLEEP
Travelling group: Spouse / significant other
Your age range 35-44
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Tennessee
Reviewed 7 August 2009 for a stay in July 2009

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Tx
Reviewed 22 May 2009 for a stay in April 2009

Value Rooms
Location Cleanliness
Check-in / front desk Service
Liked best: View
Liked least: Nothing
Your age range 45-54
Would I recommend this holiday rental to my best friend?  
Recommended for:
Young singles Friends getaway
A romantic getaway People with disabilities
Families with young children Families with teenagers
Tourists Large groups
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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