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“Terrible Experience with the Facility and the Staff” 1 of 5 bubbles
Review of Hotel Punta Maracayo

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Hotel Punta Maracayo
Ranked #1 of 3 Hotels in Hatillo
Aiken, SC
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Terrible Experience with the Facility and the Staff”
1 of 5 bubbles Reviewed 24 January 2012

Terrible Experience with the facility and staff. We attended a wedding on a Friday night at their facilities and that was excellent. What was bad about the rest of our 2-night stay is as follows:
1. There were no bell boys or carts available to take luggage upstairs.
2. The check-in process starts with an inventory of the fridge contents: what a waste of time. Can they just do the audit before people arrive? Anyways, that is how you are greeted, by already implying that would take refreshments out of the fridge and not pay for them (that’s why they feel obligated to conduct an audit in your presence). They assume everyone is there to consume from the fridge for free.
3. The management does work weekends. When I presented that my room’s carpet was wet from an A/C unit not draining, they did not have another room and were very reticent in alleviating my health concerns for a moldy room. I Complaint of Friday night and by Saturday I had not have words with the manager yet who came in from her day off to talk. (She said she was coming at 0830 and two hours later she finally showed up). I am supposed to get my money back in three weeks. (In the end they fixed the A/C but the carpet was still wet and sticky)
4. The assistant managers have no authority to make things right. Employees are not empowered to do the right thing.
5. Every deficiency is sweep away by saying that this resort is government own and that is why things are what they are.
6. The luggage unloading circle (front of the resort) is permanently decorated with a JLG lift and three other employee cars. When I show up with a rental Taurus I barely had enough room to off-load my luggage. (picture enclosed)
7. Ice is available upon request ONE LITTLE BUCKET at a time. They sure don’t make feel right about filling a small cooler.

I recommend that the entire staff stays in a different resort so they can figure out how things are done elsewhere. I never got to talk the the highest official regarding the poor conditions of the room; they are absent in weekends. No customer first in this location.

  • Stayed January 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Pedro L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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94 reviews from our community

Traveller rating
    37
    24
    9
    10
    14
See reviews for
41
28
3
9
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Mesquite
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 31 December 2011

Very good service, excellent place for weddings and other social events, for smaller events the restaurant can accomodate up to 100+ guests and offers great food and service. Plus a great view, reasonable rates, easy acces from major highways, PR-2 and PR-22 and five stars service.

Room Tip: Third floor have better view to the ocean, but all rooms face the pool. In addition to the pool, Sa...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Luquillu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Starksboro, Vermont
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 30 November 2011

Just got back from visiting relatives in Arecibo Puerto Rico during the thanksgiving week. We stayed six nights with the friendly staff at Punta Maracayo Resort. The majority of the staff spoke both English and Spanish and made us feel right at home from check in to check out. Inez at the front desk was particularly nice to deal with. I would highly recommend the Punta Maracayo Resort for anyone looking for nice reasonably priced stay in the Hatillo, Arecibo area. We ate dinner at the restaurant and breakfasts at the snack bar by the pool. Both were great with definite Puerto Rican taste. Try the breakfast sandwich of ham, cheese, fried egg on the local bread sobao and eat by the pool. Very relaxing. The rooms were clean and well furnished with a balcony that looked over the pool; some had a glimpse of the ocean. Air conditioning, Dish TV was good and I was able to pick up the wifi if I sat on the balcony. You could walk about 200 yards to the beach. We felt safe at all times, but there is no substitute for common sense. The beach has a nice sheltered lagoon with little or no waves or currents very safe swimming. Would definitely stay here again.

Room Tip: Third floor east rooms can see a little bit of the ocean
See more room tips
  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ponce, Puerto Rico
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 11 August 2011

Accessible, clean, affordable place next to the beach. Pool is great. Nice personnel and good service.

  • Stayed August 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank vacquest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Rico
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 July 2010

Service was excellent, the room was clean, nice air conditioning, clean pools wit colored lights at night and hot water in the pools and they are open 24 hrs. It had a quiet environmental just what you need to rest on vacations. We liked it very much. We recomended this place for a great vacation with your family. The only thing we didn't like were the Iguanas so close to the pool.

  • Stayed July 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank ElisePuertoRico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maracayo, Manager at Hotel Punta Maracayo, responded to this review, 11 July 2010
Dear Guest!

Thank you for choosing Punta Maracayo Resort for your stay! Is so nice to hear you had a great time at our facilities and that you enjoyed your time with us. Our work team takes great pride in knowing our guest had an awesome time at our resort. We hope you visit us again!

Punta Maracayo Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Punta Maracayo

Property: Hotel Punta Maracayo
Address: Road #2 Km. 84.6, Hatillo, Puerto Rico
Region: Caribbean > Puerto Rico > Hatillo
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Hatillo
Number of rooms: 24
Official Description (provided by the hotel):
We offer exquisite decorated rooms with free service of Dish Network and WiFi internet from the tranquility of your bed or any area of the hotel including the pool area. Excellent service with our Pool Open 24hrs,access to the beach in a walking distance. Restaurant with Room Service, Gazebo with Breakfast, coffee and Pina Colada in fresh air on the pool area. We offer Spa service in the room or we can arrange a free pick up to the Spa Salon. We have a Gym and a Beauty Salon.Free access to Punta Maracayo Camping on available hours. We are in a distance of 5 minutes or less to Malls, Farmacies, Fast Foods, our Sports Complex and the town of Hatillo.Once at Punta Maracayo Resort you enter another world of Peace and Serenity. ... more   less 
Also Known As:
Punta Maracayo Hotel Hatillo

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