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Pelican Cove Apartments
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Reviews (112)
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All reviewsharbour townyoung grandchildrentheme parks and surfers paradisepool areagold coast attractionsfront officebeautiful place to staylate at nightgood sizefour nightsthree bedroom apartmentshort drivestay there againapartment was very cleanthoroughly enjoyed our stayclose to shopsa great stay
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Reviewed 17 January 2017 via mobile

We recently stayed at Pelican Cove apartments. Stayed in a three bedroom apartment. Reasonable pricing for a three bedroom apartment, great pools, lovely views over canals and boats. Close to shops and food outlets.
Thanks we really enjoyed our stay.

Stayed: January 2017, travelled with family
1  Thank 64Maxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2017 via mobile

The apartment has everything we want and more than we excepted! Kids love it and called it home. The staff are helpful and friendly. You could have all the privacy you want and help you ask for. The location is brilliant, just around 15 minutes drive distance to all the theme parks and Surfers Paradise.

Stayed: December 2016, travelled with family
Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2017 via mobile

We had a great stay at Pelican Cove just before Christmas. Our apartment was spacious and had everything that we needed. The pool area and gardens were immaculate and well serviced. Great location for Gold Coast attractions if you don't want to be right in the hub. Would recommend and revisit.

Stayed: December 2016, travelled with family
Thank MartinPardey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2016

We returned to Pelican Cove Apartments again this year with our two young grandchildren but it wasn't quite the same. Last year we gave them a 4 star rating but we feel they have slipped. They are still in an excellent location for all your Gold Coast attractions and their apartments are still adequate for the holiday with all the amenities you could ask for but there have been a number of changes that made the holiday less than perfect.

It appears that management of the Apartments may have changed since our last visit this time last year. Although we were met and had all our arrival details handed efficiently there was a noticeable lack of the smile and happy greetings we experienced on our last visit.

The provision of WiFi has changed and we found ourselves lucky that we booked direct because if we hadn't we would have been charged a considerable sum. I think their website should be updated to reflect this "new" condition. As for the free WiFI it comes with a 3GB limit which again you are not informed about until it runs out and you have to re-apply for another "free" download. Management should have told us about this when we registered and not waited until we inquired why our WiFi had stopped.

The hours the front office is manned appears to have been changed. Given that this is a resort it is not reasonable, in my opinion, to have your front desk closed for much of the weekend. Guests should not have to take time out of their holiday just to get home before the office closes. This is one reason we didn't book any attractions through the office.

Finally, different from last year, there didn't appear to be any control over unruly, unsupervised young people in the pool area. Contrary to the very visible rules young people were running, jumping and dive bombing into the pool. A point clearly noticed by our two grandchildren who obeyed the rules. These things didn't happen on our 2015 visit and I can only guess that management have changed how the complex is being run.

We hope to visit and "kidnap" our grandchildren again next year but this time I'll not just re-book without looking at other comparable establishments.

  • Stayed: December 2016, travelled with family
    • Location
    • Rooms
    • Service
3  Thank OzJohnno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2016

Beautiful place to stay and unwind. Lovely walks along the water every morning and night. The pools were nice and warm and refreshing!! Staff were highly respectful and professional!!!! I have no trouble recommending Pelican Cove to any family looking for affordable accommodation.

Room Tip: no lifts so grab a bottom level room if you have trouble with stairs
  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank christopher997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at Pelican Cove Apartments, responded to this reviewResponded 16 December 2016

Hi Christopher,

Thank you for your kind feedback. We're pleased that we were able to service you for a memorable holiday here at Gold Coast. Looking forward to seeing you here again for your next beach side holiday!

On behalf of our management team, wishing you a very Merry Christmas and Prosperous Happy New Year!

Danielle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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