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All reviews great location studio apartment the gold coast pacific fair across the road ocean view star casino great stay outdoor pool serviced daily great room jupiters casino north tower walking distance per day great facilities close to shops
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Reviewed 9 March 2021

It was a very good stay. The staff were always ready to assist. Room service was done daily, nice pool and outdoor facilities. Excellent service and great room. No complaints. would recommend to anyone.

Date of stay: February 2021
Review collected in partnership with this hotel
1  Thank Domgig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron Smith, Marketing at Meriton Suites Broadbeach, responded to this reviewResponded 9 March 2021

Hey Domgig!

Thanks for the lovely review! I am glad that our team were able to ensure you had a wonderful stay with us at Meriton Suites Broadbeach.

We hope to see you again soon!

Kind regards,

Cameron S.
Social Media Specialist — Meriton Suites.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2021

Excellent customer service. Apartment was clean, big and very comfortable. Room serviced daily. Hotel facilities are very good. Overall i had really good experience and i can highly recommend Merriton!

Date of stay: January 2021
Review collected in partnership with this hotel
Thank iwonak142021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron Smith, Marketing at Meriton Suites Broadbeach, responded to this reviewResponded 9 March 2021

Hi iwonak142021!

Thank you for sharing your experience with us. I am pleased to see that you took comfort in our spacious, well-equipped suites and also got to enjoy the use of our award-winning facilities.

We are humbled to know that we are your #1 choice and that you will recommend us to your friends and family.

See you next time!

Kind regards,

Cameron S.
Social Media Specialist — Meriton Suites.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2021

I am amazed when big companies use Covid as an excuse for bad performance.
If you have 200 people booking into your hotel at 2pm onwards why would you only have x2 people at the booking counter? It was a 45 minute wait watching the checkin staff go at what appeared a casual pace with no apologies to the very long line waiting. Disappointing.

Date of stay: February 2021
Review collected in partnership with this hotel
1  Thank DayTrip458582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meriton Suites, Guest Services / Front Office at Meriton Suites Broadbeach, responded to this reviewResponded 8 March 2021

Good afternoon DayTrip,

Thank you for taking the time to review the recent stay with us, on behalf of the Guest Service team please accept my personal apologies for the delayed check in experience. I can certainly advise that we do roster according to operational requirements, this would always include more than two persons at the main arrival time of 2pm. I can only assume that there was an urgent matter requiring management assistance on your day of arrival, this may of taken a team member or multiple team members having to leave the front desk area for a short period of time. In no way are we blaming Covid for your initial experience at the property and again please accept my apologies for the excessive wait time.
We do hope you give us another chance to impress in the future, if you would like to provide further stay information I can be contacted directly at tripadvisor@meriton.net.au .
Thank you again for providing feedback to us.

Kind regards,
Mathew L
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2021 via mobile

The staff that work here are amazing. I had an emergency and had too move out of my home. They were so accommodating and kind. Best service I’ve ever had.
Great location, it’s a little noisy due to the casino construction.
Thank you

Date of stay: March 2021
Trip type: Travelled solo
Thank Love2travelbug12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron Smith, Marketing at Meriton Suites Broadbeach, responded to this reviewResponded 9 March 2021

Hi there Love2travelbug12. I do truly hope all is ok back at your house! I'm glad that you took comfort in letting us be your temporary home.

We hope to be able to see you again soon, under better circumstances. Take care!

Cameron S.
Social Media Specialist — Meriton Suites.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2021

Good service. Hospitality was good and loved the housekeeping service was very nice. parking service was good. The media service was the flaw of the hotel service. It was very hard to get access to the internet service on tv as it was not smart tv.

Date of stay: February 2021
Review collected in partnership with this hotel
Thank heenawale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron Smith, Marketing at Meriton Suites Broadbeach, responded to this reviewResponded 9 March 2021

Hello, heenawale.

I am so pleased to hear about your stay with us. Thank you for the recognition of our team members who continue to show commitment to ensuring our guests have a wonderful time.

We look forward to being able to see you again very soon!

Kind regards,

Cameron S.
Social Media Specialist — Meriton Suites.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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