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“Fantastic”
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Carnaby Cascade - Lounge Area
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Carnaby Cascade - Lounge Area
Alternative units available Typical Caravan Kitchen
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Very good
58 reviews
Carnaby Cascade - Lounge Area
Alternative units available
Typical Caravan Kitchen
Typical Caravan Main Bedroom
Typical Twin Bedroom
Robin Hood Caravan Park
Childrens Play Area
Meet the Team
More of the park
More of the park
York
York City Walls and Minster
Only a few miles from Castle Howard
Majestic Castle Howard just minutes away....
The coastal resorts of Scarborough and Filey are a nice day out
A short drive from the glorious North York Moors
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Overview
Caravan/mobile home -
2 Bedrooms, 1 Bathroom, Sleeps 6
Slingsby, North Yorkshire, England

Reviews from our community

Very good - based on 58 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Rebecca T
Kingston-upon-Hull, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Ok site but a few problems”
Reviewed 18 August 2014 for a stay in August 2014
2
people found this review helpful

We camped at this site this weekend, there were 3 families with children in our party. The camp sites where clean and right next to the park which was good for the children. That's probably the only positive thing we have to say. When we arrived at the campsite we where met by the owner who's attitude was appalling, I seriously don't know how she manages to run a business. The owner started by complaining at us for being booked as a group which I feel is a problem she needs to take up with her staff who booked us in as a group not with us as we were not at fault. She then informed us that if we where noisy she would throw us off the campsite no matter what time of day or night it was! She also bragged to us that she had once thrown a family off the campsite at 4am before and seemed quite pleased with herself for doing this. In my opinion this is extremely inappropriate!! To top this off she also charged one of the families for 3 nights instead of the 2 that they originally booked and refused to give them a refund!!! Next the shower blocks only had 2 showers for the full of the camp which I feel was very limited and people often spent time queuing for showers. All in all I can safely say we will not be returning to this campsite mainly due to the owners stinking attitude

Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Aug 2014
This family verbally abused members of staff from the moment they arrived on the park. The family was not happy to pay for the holiday they had booked - despite arriving with extra people and vehicles.

The family were offered a full refund to leave the park immediately - and chose not to. Hopefully the independent awards for customer service that managers have won far outweigh the allegations made in this review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paul M
Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good - But could be so much better.”
Reviewed 8 August 2014 for a stay in August 2014
1
person found this review helpful

Firstly the positives - What a great part of the country to visit. The site itself is in a great position, on the outskirts of the village of Slingsby with a short 25 min journey into York City Centre and the lovely seaside town of Scarborough just under an hours drive away.

The park is split into 2 areas. At the bottom of a kind of "bowl" are the static caravans. Up one side of this bowl is a gently sloping field with touring pitches at the bottom followed by three separated areas for tents. We stayed in the first of these areas as it had an electric hook up. The pitches were more than adequate for our large family tent with plenty of space for the car to be parked beside it. Trees are used to define each of the areas and the park was very well kept with grass neatly cut and our first impression was very positive.

At the top of the park was a small child's play area, with swings and climbing frame. Not huge but certainly enough to keep our two happy ! We only spoke to the staff on two occasions, once when we checked in and once to ask about local pubs for food. Both times they were very friendly and helpful and we couldn't fault them on the customer service.

The negatives - There weren't that many negative aspects but the ones that exist are quite big ones. The one toilet block for all the campers is located at the edge of the "bowl" on the lowest level of the site. From our position, it wasn't too bad a walk to get to, but if you were further up the field, this would be a considerable distance to go to the loo. The park wasn't very busy during our visit which was just as well as their are only two showers in each of the men's and ladies sections of the toilet block. I can't imagine what the queues would be like for these if the park was full to capacity.

The cleanliness of the toilet blocks was ok. I appreciate that they cannot be kept clean all the time but things like holes in the wall between toilet and shower cubicles are things that should be picked up by cleaning staff. The showers operate by push button and were warm at best. Not the worst I have used but nowhere near the best. It is here also that little things can make a big difference. How about a little shelf in the shower cubicle to place your wash bag on, rather than leaving it on the floor to get wet ? The doors to the toilets open to the inside but the shower doors open outwards meaning there is a gap that people can see through. It also meant that the first time we used it, my little 6 year old kept bumping against the door and it would only take a little knock for it to open.

There is only one washing up area located on the side of the toilet block, which again would mean a long walk with heavy dishes etc for campers further up the field. Again the little things here make a difference. Only 1 plug between 2 sinks and neither of the cold water taps worked very well, spraying water out rather than running into the sink.

The only other negative we encountered was the fact that the fresh drinking water supply backed onto the waste bins. I cannot myself see how this can be very hygienic, but perhaps that's just me being picky !! Not sure if it was normal but the bin men came round at 06.30 on the Tuesday morning which was a bit of a surprise, and by the time we left on Thursday they were overflowing.

We have stayed in a great number of sites over the years and this site was nowhere near the worst and wouldn't take very much to put it near the top. The biggest improvement that the site needs in our opinion is a new shower block on the camping field, but this is obviously a costly investment but one that would certainly improve its rating.

Despite the negatives I would certainly consider staying here again and as long as it was with an electric hook up I would recommend it to a friend.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Central location
Liked least: Toilet block location/condition
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Aug 2014
Many thanks for taking the time to write such a comprehensive review of the park. We appreciate all the comments that you have made and will learn from them. However, we do feel an opportunity was missed to discuss them in person as you failed to mention any of the faults/recommendations whilst staying with us.

The walk from the very furthest point of the tent field to the toilet block is approximately 4 minutes. We give all guests the choice of where to pitch their tent (no electric)so it is up to each family to decide how far they want to be away from the facilities. We acknowledge the distance to be an issue for a small minority for our guests and it is something we will continue to monitor.

Thanks again for your review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
alipallie
Norwich, United Kingdom
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Fantastic”
Reviewed 31 May 2014 for a stay in May 2014
2
people found this review helpful

We thoroughly enjoyed our stay in our static caravan :) lovely quiet, clean site. Perfect for children and a great base for days out. We ended up going to Middleham and Barnard castle as well as visiting more local places Castle Howard, Yorkshire Lavender etc. Even on the wet days we just simply enjoyed relaxing in the caravan reading, watching movies etc and just made the most of being able to just chill out. Highly recommend this site and I'm hoping we will come back next yr as still lots of places to see and visit.

Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Jun 2014
Many thanks for your comments. Great to hear that the weather didn't spoil your stay. We look forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Butters18
Northumberland
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent stay!”
Reviewed 19 May 2014 for a stay in May 2014

We booked for 1 night which was great, not very many places allow this. From booking to leaving we couldnt fault a thing. The caravan was lovely, clean and in such a lovely area. We all had a brilliant day/night was such a shame we couldnt stay longer! We will be back in the summer!

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 May 2014
Thank you very much for your comments. We look forward to seeing you again in the summer.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dig1
bangkok
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Comfortable Stay”
Reviewed 8 May 2014 for a stay in April 2014

Robin Hood Caravan Park is well situated within a short drive from Castle Howard and other places of historical interests. The caravan itself is spacious and comfortable. There was a gas central heating in the caravan. WIFI is a bonus for a fee of £20.00/week but very difficult to get easy access maybe due to the location but usable if you have a lot of patience. Duvets and pillows were provided but you need to bring your own sets of covers. For £5.00/set extra you can pre-order the bedding cover. Unfortunately the duvets and pillows were badly stained and quite smelly. This was reported to the reception and pillows were replaced. Fortunately, we brought with us our own sets including towels etc. as we knew this was a self-catering stay. Car parking is available but rather restricted.

Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 May 2014
Many thanks for sharing your thoughts.

Internet access in rural areas can be quite slow particularly if you are used to the superspeed broadband that towns/cities can provide. However, since your stay we have upgraded our internet access to fibre broadband so hope we will see some improvement in the speeds.

With regards car-parking, I'm sorry you feel it is only limited. With a hardstanding space at the front of each caravan and an area outside reception for additional cars we do feel that we meet the needs of all our guests.

We pride ourselves on listening to our guests, learning from their feedback and responding to problems immediately so I'm happy to hear that pillows/duvets were replaced as soon as you expressed your concerns to reception.

Thanks again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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