Myself and 6 other girls booked a table for a Friday night, we hadn't been for a few years but had heard great things and wanted to try the new Tapas Menu.
On arrival we had to wait quite a long time at the bar as we ordered cocktails but i appreciate these take time to make and the bar area was fairly busy.
We was shown our table and the waitress was very lovely and took our order, we each ordered 3 dishes from the tapas menu with some bread to start.
The food arrived at different times which was explained could happen but we hadn't received our bread, we was hungry so just assumed it had been forgotten and started on our tapas....
As it was Tapas and for sharing we was all enjoying trying out each others choice of dish, however that was short lived as one of the girls found a hair in her dish!, obviously its not ideal but as it was just of the dishes we pushed that to one side and didnt make a fuss but then .... another hair in another dish!
We asked one of the waitress to speak to the manager and again she was very polite and asked him to come and speak to us.
when the manager come over and we explained we had found not one but 2 hairs of course you would expect an apology...well not from this man!!
I have never in my life come across such a rude and obnoxious person, we was so shocked at his whole attitude.
Leaning over my friends chair he explained he has NEVER had a complaint about hairs in the food before and he would be willing to take 3 dishes off of the bill, but 3 dishes was one persons meal and there was now 4 of us not eating because we simply put off by our findings (others we still eating so of course we didn't expect all the food to be free).
However whilst he was standing over my friend arguing over what he would see fit as compensation he was interrupted by another of the girls showing him yet ANOTHER HAIR!, he was standing at the table within inches of her, she put the hair onto a napkin to show him and he claimed it was "a bit of pepper!" ... at this point the girls that had still been eating their dishes pushed them away and obviously refused to eat anymore!
There was no apology throughout the whole conversation, he very clearly intoxicated, he was so close we could smell it on his breath and he leaned over us.
When we mentioned trip adviser his response was "go ahead, fill your boots!" ... we outright refused to pay for our food and left just paying for our drinks!!
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