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Reviewed 21 November 2018

I believe the investment has a great potential. Well appointed accommodation with a Spectacular view of Coatepeque Lake. However, it needs better management and more client attention. Staff tried their best but need some training.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank I2739LMricardov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2018

I was really looking forward to our stay at Cardedeu and applaud the investors for creating a decent option to stay in at the lake. With that said, there were many elements that are easy to correct and could make them a true boutique option:
- Bathrooms: One tiny light in the bathroom made it feel like a 1 star bathroom.
- Paint: While the infrastructure of the building is really nice, the paint jobs throughout are very poor
- Shared pool with hotel: the pool is very small and cold, but the upsetting part is that guest of Cardedeu hotel (not the residence) could also use the amenities and made it feel crowded - taking away the exclusivity of the residence.
- Hotel upkeep and service: stained sheets with cigarettes holes, deteriorated furniture, lack of staff after hours, lack of towels at the pool - simple elements that are visible throughout the hotel, exposed wires.
- a lot of stairs: the hotel is built on a hill and as such has a lot of stairs, with no elevator. This can be particularly hard for the older guests or kids.
-Breakfast: consisted only of cereal, toast, cookies and coffee. Fruit could be an easy add in, given the location
All in all, I would probably stay again at the hotel, but given the current upkeep, cannot consider it more than a 3 star option.

Room tip: Rooms with terraces on top floors
Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank ljavier34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2019
Google Translation

Room tip: No hay acceso para personas en silla de ruedas. Se bajan y suben muchas gradas. Puedes llevar tu propia comida.
Date of stay: June 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2018 via mobile
Google Translation

Date of stay: August 2018
Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2018
Google Translation

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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