At first, we had a great time with our 3 nights stay. Very good service from the staff of the German bistro and resort cleaning lady. It was only when we were about to leave. When I approached my car to load our things, someone was spray painting his motorcycle, which of course worried me because my car was only 3 feet away from the bike. I called the attention of the person spray painting and I immediately transferred my car to avoid the mist of the spray paint. I calmly reported the incident at the reception area and was able to talk to the supervisor (half German guy) and eventually was able to talk to the German owner (who by the way did not admit that he was the owner). Both of them were just so defensive with my concern that they were not listening. This is not the customer service anyone expects from the ultimate decision maker of the resort! It was as if they were thinking that I just wanted to make money out of my customer concern. They actually didn’t believe me until they called their construction workers and asked if indeed it was true that someone was spray painting. When confirmed, mind you, that was the only time they apologized. There was No commitment on their part to have my car repaired (if proven by a professional that my car was damaged by the spray painting done).
While having my stay at the resort, I was already organizing/planning of coming back together with my family which I think we will be able to occupy the whole resort, but after this incident on how I was treated by the half German supervisor and the German owner, this plan will definitely not push through.
The long and short of this review is that, their staff gave us great service but the supervisor and the owner, FAILED in customer service. That’s a shame. They both avoided my valid customer concern.
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