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All reviews pool bar salad volley ball and football seven nights stews ping pong sandy beaches music quiz lady on reception plenty of storage i highly recommend this hotel towels changed daily all inclusives all inclusive hotel restaurants and bars visiting crete nice stay
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Reviewed 2 July 2022

I have no bad words to say about this hotel. We loved our stay! Upon arrival the hotel was overbooked (cancelled flights so no fault of their own), which was resolved easily and we were sent to a 4* hotel nearby with a big bag of food prepared from dinner, as we arrived late.

Our room at Gouves Bay was extremely clean and spacious with a lovely view. No problems with the room facilities either. The gym was free and had most things you would need. I also had a 40 minute massage which was extremely good value and the masseuse seemed experienced. There was a large array of food on offer, it may have been a bit repetitive but there is something for everyone and this was not an issue for us, couldn’t find fault with anything we ate. The pool area was gorgeous day and night, always enough sun beds and it is right opposite the sea, with beautiful sandy beaches either side, along with shops, bars and restaurants. The location is perfect, 20 min taxi drive from Heraklion airport, 25 minute by bus which was only €4 and the stop was a 10 min walk from the hotel. Heraklion is a beautiful city to explore. It is also equally as close to Hersonissos which has great night life and Malia a bit further. In the hotel itself there was an array of entertainment in the evening with a long dance show on one of the nights.

Finally, the staff were amazing, so accommodating, no question was a problem and everyone throughout the hotel was so friendly. In particular the bar men were the so incredibly friendly and they made our stay that much better, the drinks they made were also great.

Overall, we had a really good stay, a good value hotel which goes above and beyond expectations.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank Lydia176
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotels Omilos, Ιδιοκτήτης at Gouves Bay Hotel, responded to this reviewResponded 2 July 2022

Dear Isabella, have a nice month and have a good time. Because we all give our best here at the hotel and for this detailed comment we were delighted and we thank you.We wish you a happy and healthy summer and we look forward to seeing you here again in the future.The communication team.

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Reviewed 25 June 2022 via mobile

This is a small and friendly hotel and the staff are wonderful. The bar is by the pool and Joanna and Manos really made every visit there special. Two lovely ladies keep the rooms immaculate, breakfast is eaten overlooking the sea and the restaurant is open for a la carte meals. We had a wonderful stay there.

Date of stay: June 2022
Trip type: Travelled with friends
Thank gentledays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotels Omilos, Ιδιοκτήτης at Gouves Bay Hotel, responded to this reviewResponded 26 June 2022

Dear Gentledays, thank you for your kind comment. Everyone here at our hotel tries to offer you quality customer service.The food is prepared daily by the chef with his team with quality products.We wish you a good summer with health always. The communication team.

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Reviewed 25 June 2022

Nice, clean, good food. NOT A FOUR STAR HOTEL! Personnel is quite proffesional.Hotel beach not that good as it is rocky, but 300m away there's a sand beach. A bit noisy due to landing planes. All in all, a fair offer for a fair price.

Date of stay: June 2022
Trip type: Travelled with family
Thank 898gabim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotels Omilos, Ιδιοκτήτης at Gouves Bay Hotel, responded to this reviewResponded 26 June 2022

Dear gabim, thank you for your positive comment.The hotel with its experienced staff responds to you our customers in a polite manner correctly.The food we offer is of very good quality and is prepared by the chef of our hotel.The beach right in front is very clean but partly with small rocks.There are two other beaches very close to sand properly.the corona virus brought many changes in tourism but we did not lower our quality.We wish you a good summer with health. The communication team.

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Reviewed 22 June 2022

Me and my partner stayed here for 2 weeks. We arrived early hours of the morning (2am) & were greeted by a very friendly and helpful receptionist Giannis. He gave us a ‘pack up’ each which consisted of meats, cheese , bread, salad and fruit as we had obviously missed all the food on our first day, due to flights being changed to late night flights.

The rooms were basic, could do with a face lift & the shower needs redesigning!! The toilet was right next to the shower (not even a big enough gap to lay a floor towel between the shower and the toilet), with only a shower screen to the right which was where the sink was. When you put the shower on the wall it would spin round and absolutely soak the whole bathroom.

The first few days we were finding our feet, the area is extremely quiet, a little too quiet for our liking. There are a few bars, and restaurants but not a huge amount at all. ‘The island’ is absolutely fantastic for food, drink & entertainment. If you enjoy more nightlife I’d recommend getting a taxi to Heronissos which is 10 minutes down the road.

The food was OK, there was a good selection but it was repetitive, we had no intention of eating in for our whole 2 week stay, but we eat out more than we’d originally planned to. There was always chips, pizza & spaghetti bolonaise. Different variety of meats and fish, salad bars, the puddings were nice although again very repetitive it seemed to be different flavour mousse type desserts each day. Drinks were standard all inclusive local drinks, drinkable but definitely on the cheap side. I got through more rennies than ever before! The restaurant staff were lovely! Especially Annisa & Savina, we had a great laugh with them, they were so lovely to us!

The bar staff in the hotel, Kostas & Dimitris were extremely friendly and made us feel very welcome, as did the entertainment team Jalel & Maria. We participated in the games jalel and Maria had organised such as table tennis tournaments, darts tournaments, boules & football. They also hosted music quizzes, disco evenings, a DJ and so on. They could not have done more to make everyone feel involved and ‘as one’. Unfortunately in our second week we found out jalel was leaving, great for him as he’d gotten a promotion, but the guy who replaced him was no match for these two. The first morning he’d taken over and jalel had left we played darts with him and other guests, we were the only English players, the rest were French which was not a problem. However the ‘entertainer’ stopped speaking in English, he started by speaking in French & then repeating in English which was fine, we understood what was going on. But then he stopped speaking in English and was only communicating in French. I found this extremely rude & felt as if we’d been forgotten about. Later on that evening, there was a music quiz, my partner guessed an answer correctly, he was told by the ‘entertainer’ it was incorrect.. it wasn’t. A French person answered incorrectly and was given the points. My partner went over to where the entertainer was stood to show him that he’d given the correct answer and he was told ‘no you Shazammed it’.. it was the Star Wars theme tune and the round was ‘guess the film’, since when could you use Shazam to find out what film a song is from??? (Sounds petty but it was the principle) This proved to me that the ‘entertainer’ either really disliked us as people or he just didn’t like the English. The following few days he did not come over to us to ask us to take part in any of the activities and blatantly ignored us. This was not a case of him not being able to speak English, he spoke great English. It was more he just did not want to.

The pool was freezing cold, which I didn’t mind but it was soooo deep, you could only stand one end for about a metre and that’s only if you’re tall. The kids pool was ideal to relax and cool off in. However they were not cleaned regularly. There was a yellow stain at the top of the kids pool which seemed to be where the water had been stagnant over winter and not cleaned off! The adults pool also had what looked like suncream, oil & dirt floating in the corners, which was like it for a good 3 days.

All in all, I’d definitely say this hotel is more a 3* than 4*, the friendly staff definitely made our stay a lot more pleasant, but a few attributes let it down.

Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank Stephcrewex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotels Omilos, Ιδιοκτήτης at Gouves Bay Hotel, responded to this reviewResponded 24 June 2022

Dear Stephcrewx, in all your comments we have the answers to draw your conclusions for your review.All the hotel staff is the soul of the business and always tries to entertain and serve all our customers.You do not find any of us here discriminating and we do not allow it first.all the staff here at the hotel are polite and positive.In the bathrooms of the rooms I agree that some of them are not practical and were made in the new style.Meals and lunch are likely to be repeated in a couple of weeks.The pools are cleaned and signed by a technician and maintainer constantly.Now if you saw something like yellow as I read it means that children and adults came in with sunscreen at that time and it makes sense to see color.The food is prepared by the chef with his team and with fresh products. But we have seen our customers come out for a change sometimes. As for your rating with stars that you write, the hotel got the 4 stars because it passed the tourist control and so it got this rating. We believe that we have covered you as an image. Happy summer with health. The communication team.

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Reviewed 19 June 2022

Myself and my partner had a 7 day, all inclusive stay at Gouves Bay. We enjoyed our stay here and would recommend if you’re visiting Crete. The staff were amazingly friendly and helpful, both at reception and at bar and restaurant. There was a good choice of drinks available with the all inclusive and the food was really varied, so there was no getting bored of the food at all or having the same main dishes every day! The hotel is not massive which was good, meaning that there was always space in the restaurant area and by the bar, and there was no racing to find sun lounger as there are plenty both by the pool and on the grass area by the beach. The rooms were very nice, decent size and good shower and plenty of space on the balcony too. There was some entertainment but this is not the hotel for you if you are looking for constant activities. There were daily activities that were a little repetitive. There was darts organised on multiple mornings we were there. There was also yoga, volleyball and football offered as well, each just once in the week we were there. The evening entertainment was dancing for all the nights that were stayed downstairs to see it. The guy in charge of the entertainment was great though. The area was nice too, only around 30 minutes from the airport and there is a small area with supermarket and a few other shops and bars next to the hotel.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank Haphie13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotels Omilos, Ιδιοκτήτης at Gouves Bay Hotel, responded to this reviewResponded 20 June 2022

Dear haphie thank you for your comments.We analyze them every week and try to correct some mistakes when we see that they really exist.Our facilities and rooms are really spacious.We have various sports and leisure activities at the hotel.The area has entertainment shops.We wish you a good summer. The communication team.

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