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“Amazing staff”

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Coconut Bay Beach Resort & Spa
Ranked #1 of 4 Hotels in Vieux Fort
Reviewed 4 weeks ago

This hotel has everything you need for a great holiday from first thing in the morning when you meet Hanna in the breakfast restaurant who just beams happiness and nothing is to much trouble, To the Harmony pool bar when you meet Dillan who is the best barman on Stlucia and will make your holiday great fun this hotel is worth the visit just to meet these two. As for the hotel everything is as stated clean well layed out loads of sun loungers, check-in really easy. All staff very pleasant. Stayed 11oct for one week. Barry & Kath

Room Tip: Harmony side is the quiet side
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Stayed: October 2017, travelled as a couple
7  Thank barry1234301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 3 weeks ago

Barry,
This is such a wonderful way to start the day. Thank you for acknowledging the resort, the staff, and all of the wonderful amenities and service.

Hope to see you again, and soon!

Safe Travels

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24 - 28 of 6,088 reviews

Reviewed 4 weeks ago

My partner and I have just returned from a very enjoyable 10 night stay at the Coconut Bay Resort. We stayed in the Harmony wing on the 3rd floor. The room was very spacious, clean and well appointed with good TV and WIFI. There was plenty of wardrobe space and a gratis safe. The balcony was sea facing- a bit small but ok for 2 and you wouldn't want to sit there for long in the morning, too hot! However, in the room the air-con was first class and a welcome relief when returning to the room. The maid service was excellent, it was unobtrusive, flexible and very thorough (towel sculptures amazing!). A nice touch was the daily topping up of the gratis soft drinks and water in the fridge. The bed was enormous and so comfortable- who makes the mattresses because we want one at home?!
On the downside, the shower room was small and dated and in need of refurbishment. However, the bathrobes were excellent and the towels were plentiful and of good quality and size.
Daytime and poolside- the resort has great swimming pools catering for all needs. Although we had no children with us, the Coconut Bay clearly caters for families and has super dedicated pool facilities and activities for kids. The resort is well zoned for families and those wanting a relaxing adult holiday without children. We chose to use the Harmony adult only pools and bar area. The pools and sunbathing facilities were quiet and relaxing and very comfortable- grab a suntracker platform which you can rotate to follow the sun but also provides much needed shade if you want it.
Options for breakfast and lunch are superb and very varied. Dinner in the a la carte restaurants were very good but the menu doesn't vary so the main buffet can be a better option- or a burger/pizza from the late night snack bar by the blue bar/games area.
All of the staff throughout the resort are extremely friendly and helpful and always on hand.
Excellent value for money in comparison to other resorts on St Lucia.

Room Tip: Don't chose ground floor- an apparent influx of frogs on the patio when it rains!
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  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
8  Thank janice592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 4 weeks ago

Greetings,
I truly enjoy reading all of my reviews. Your well thought out opinion and highlights capture the essence of the resort. As you indicated the resort staff is amazing and are the joy of the guest experience.

Thank you for taking the time to write the review, we look forward to your return. Safe travels

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Reviewed 4 weeks ago via mobile

The staff and people are amazing. The beach is not what we are accustomed to in the Caribbean. But they really try to keep it clean but it's filled with seaweed. The place needs a little bit of work but overall it was very nice. They keep their pools really clean and they are beautiful. But if you're looking for a beach this would not be the place.

Stayed: October 2017, travelled as a couple
6  Thank Judy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 3 weeks ago

Judy,
Thank you for your review. The beach does at time experience some the southern flow of Sargasso, however, that is not the norm by any means. And you did recognize the efforts the resorts takes to focus on your beach experience. I would have thought that the stay was more than a 3 star with all the other items you highlighted.

Again thank you for your feed back

Safe Travels

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Reviewed 4 weeks ago

first of all could I say thank you to marlin(house keeping)dahlia & zavelle (f/desk)claire's & Kenny (c/walk)Natalie (harmony pool)sherma (bar) Jill (silk/restaurant) and all the other staff that may our stay enjoyable these are the people why holiday makers keep coming back because they take notice of you everyone said hello every day from the gardeners to management, we stay in the harmony side and we had plenty of sun beds to choose from and if you couldn't be bother to go to the bar to get your drink Natalie was always around to do it for you, the food was ok in the buffet/restaurant and then you had a good selection from the other three restaurant in the hotel, the room we stayed in was a little out dated but our maid (marlin) keep it spotless every day, the hotel has lots of things going on every day and if you have got children they will love it, we done some tours on the island and book them up at the hotel and we had our own private driver and the car was excellent the driver (kenson) was one in a million he knows everything, the other thing about this hotel is how close it is to the airport 2/3 minutes and you are in the hotel and the only time you hear the planes take off is in the afternoon and most times you don't notice them or hear them, so to sum up the hotel if you like short transfer from the airport and not to fussy in what you eat and have a room which maybe outdated but spotlessly clean go and see for yourself and check out the amazing staff.

Stayed: October 2017
6  Thank michael d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 4 weeks ago

Hi Michael,

Thank you for your review. I'm pleased to read that you had a happy and relaxing vacation experience with us and that so many of our staff made a positive impact on your stay. I will be sure to celebrate your comments with them. We eagerly await your next visit.

Safe travels always.

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Reviewed 4 weeks ago

Where do I begin? Upon arrival at Hewanorra Intl. Airport (UVF) everyone I interacted with was so very friendly and helpful from immigration to transportation. Before leaving the airport my bags were tagged with my room number and when I stepped out of the van at the resort I was immediately given a “Blue” welcome drink. When we were shown to our room and found it had two queen beds instead of the king bed we had asked for, the staff quickly found and moved us to a king bed room with a wonderful ocean view.

The restaurants at Coconut Bay Resort are phenomenal. The offer a great variety of choices that include the freshest of meats, seafoods, vegetables, and fruits prepared to perfection. Fine dining at Calabash included elegantly prepared and served signature dishes, Capri offered delicious Italian food, the Beach Grill served fantastic comfort food, and for breakfast we enjoyed the Coconut Walk Marketplace. Not only did the food exceed our expectations, one of the servers with whom we had the pleasure of knowing always remembered our names. When I arrived for breakfast without my wife, she would ask about her by name...impressive! Oh yes, that special server is Hannah...and if you have the opportunity of staying at Coconut Bay Resort and eat breakfast in the Coconut Walk Marketplace, ask for her!! She even arranged for us to have some fresh “Coconut Jelly”!

The purpose of this trip was for my daughter’s wedding and I cannot praise the resort enough for providing superb facilities, wedding planning, photography, and reception. Onita deserves all the praise for this!!

One last fun fact: The day before the wedding my wife and I, my daughter and her fiancé, and another couple decided to go to the Treetop Zip-line Adventure. The adventure began with driving “Sand Buggies from the resort to the rain forest. Since St. Lucia is a British Commonwealth, all driving is on the left side of the road and since we are from the USA this was very different for us. The sand buggies were of course driven from the right side with the gear shift on the driver’s left. We were led to and from the rain forest by a fantastic guide whose name is “Chubs”. He patiently the explained driving techniques and provided a fun filled tour. My wife and I are 73 and 75 years old and this was our first zip-line adventure. 12 zip-lines to 12 platforms...it was amazing and so much fun and we are ready to repeat!!!

Stayed: September 2017
8  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zachary F, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded 4 weeks ago

Hello Michael,

When looking for the vacation spot "Hospitality, Food, Facilities, Fun, Food, Hospitality, Climate, Food, People, Hospitality, and did I mention Food??" are definitely items that one wants to mark on the list. We are pleased that we were able to deliver everything you wanted out of a vacation experience and more (Dune Buggies & Ziplining- AWESOME!)

So glad you had a fun filled yet relaxing stay and we will be sure to pass on your high praises to Hannah, Onita and the rest of the team for a job well done.

Congratulations to your daughter and her new husband and we look forward to welcoming your family back soon.

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Additional Information about Coconut Bay Beach Resort & Spa

Address: Beanfield, Vieux Fort, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Vieux Fort Quarter > Vieux Fort
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Vieux Fort
Price Range: ₹ 16,593 - ₹ 57,392 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Coconut Bay Beach Resort & Spa 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Situated on 85 acres, Coconut Bay Beach Resort & Spa offers two worlds in one prominent oceanfront setting along St. Lucia's exotic south coast. Located closest to the international airport and the island's most exciting attractions, this all-inclusive resort features: 250 air-conditioned rooms, complimentary WIFI, 8 restaurants plus beach grill, 7 bars including swim-up pool bar, 5 pools (including 2 adults only), 1 mile of beach, complete fitness centre, oceanfront spa, the island's largest waterpark, supervised Kidz Klub, paintball, kitesurfing, snorkeling, kayaking, stand-up paddle boarding, daily activities, nightly entertainment and much more! Designed to please all ages, this casually Caribbean, incredibly all-inclusive retreat is perfect for singles, families, couples, weddings or honeymoons. ... more   less 
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Also Known As:
Coconut Bay Resort St Lucia
Coconut St Lucia
St Lucia Coconut Bay Resort
Coconut Bay Resort All Inclusive
Spa Coconut Bay
Resort Coconut Bay
Coconut Bay Beach Resort St Lucia
Coconut Bay Resort Spa St Lucia
Coconut Bay Beach Resort & Spa St. Lucia/Vieux Fort

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