Complex is beautiful, facilities plentiful and well kept, location great
Service is far from a 5-star. Unfriendly and unhelpful.
One example (among many) -- arriving in the afternoon we tried reserving one of the themed restaurants from the concierge. Her answer - "You can only book until 11 am". When we returned the next morning, we were sent to wait 15 minutes in line only to be told all the restaurants were full all the nights of our stay.
And also --
- Food (other than the breakfasts which were very good) was mediocre
- Rooms were full of mosquitoes. We had no choice but to sleep with the ceiling fan on
- Housekeeping was superficial
- No WIFI in our rooms
To be fair, if we were a family and took full advantage of the facilities we probably have enjoyed our stay more. But for couples looking to enjoy the island, I would go elsewhereMore
- Free Wifi
- Free Parking