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“Excellent service”

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Gran Castillo Tagoro Family & Fun Playa Blanca
Ranked #12 of 37 Hotels in Playa Blanca
Certificate of Excellence
GreenLeadersSilver level
Reviewed 24 April 2012

We stayed in this hotel from 15th - 23rd April and really had a wonderful time. My wife, 2 year old son and I visited with 3 other family (my college friends - all had children). From the day we arrived till the time we left, we were always treat with a pleasant smile. I have been on group holidays before and you get ignored when you are on a big group. But staff at this hotel has always been very helpful. I'd like to give 5* for this.
Rooms were fabulous! Very spacious with balcony.
Food was amazing...lots of variety but it can be repetitive - I cannot complain on this because there were so many variety and you cannot enjoy everything in one day.
It gets really busy but the chefs has always been pleasant.
We stayed in all inclusive basis and there were no shortages for drinks.
Walk to Playa Blanca was great but it was bit tiring for us to walk with kids. The scenery was amazing.
Overall, I like to thanks you for a great service you provided!

  • Stayed: April 2012, travelled with friends
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6  Thank Karuna_Ahilan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,294 - 3,298 of 5,783 reviews

Reviewed 23 April 2012

This is a great hotel. Food good, especially in Chinese and Italian restaurants. Animation team super fun and all staff very friendly. Ask for room with sea view and enjoy.

Room Tip: Sea view !
  • Stayed: April 2012, travelled with family
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2  Thank theslanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

August 2011
This was a fantastic holiday. We travelled as a family group of 2 adults & 2 children (6yrs & 2yrs). There was so much to do we didnt have to leave the complex.

We travelled in August 2011 & stayed for 1 week. We only wished we could have stayed longer.

Theres not much to do locally, the nearest town is a short walk away, its a lovely walk along the coast. Theres a market on certain days in the town aswell. Theres a car rental shop very close to the hotel if you wanted to get out and about, but to be honest we didnt want to. There was so much going on for the kids on the complex that we stayed around there especially to avoid the hot afternoons.

The food was FANTASTIC! Waiter service to take you to your table & for drinks aswell. The food was really good, cant praise it enough. Drinks were great, any alcohol you wanted, they had local spirits & exported ones too. All included on the all inclusive.

Evening entertainment was ok, weve seen worse to be honest. It was the usual, the entertainment team working really hard to put on a show each night. There was a kids disco aswell which was great.

The kids club also took the kids to evening meal from about 6.30-7pm they took them for their meal in kids club & they were served the same as the adults but it was food for kids ie sausages, burger & salad, chips pasta etc. Then at 8pm they took them straight to mini disco. They didnt have to go, our daughter really wanted to most nights though, she thought it was great having tea with her friends. They had kids music on & played games too.

All in all a really fab holiday, one of the best weve had as a family. It can be pricey, but if you can afford it, its worth it.

  • Stayed: August 2011, travelled with family
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4  Thank sarahfox0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2012

stayed here from 15/3 for one week. Staff excellent. Food overall no complaints. Very clean and spacious throughout.
Our first room was located a good way from the main building and got little sun so therefore rathy chilly! I approached reception only to be told the hotel was full - totally untrue of course. The hotel was very quiet( which was lovely) but the receptionist had no intention of moving us to a sea facing room, even though I offered to pay!We were given another room on day 2 which was located nearer to the main facilities although still facing the mountains and received very little sun. However, we did enjoy our stay and if we return I will only book direct with hotel to ensure a sea facing room.

Room Tip: email before hand
  • Stayed: March 2012, travelled as a couple
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3  Thank F B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2012

The hotel has one major fault, lack of staff within the bar and restaurant. The restaurant facility is far too small (they have condensed the Papagayo (sister hotel) restaurant facilty into one), therefore the hotel forces guests into two sitting system, 7-7.45pm & 9-9.45pm. If you have young children and their is no availabilty at 7pm you are forced to queue till the end of the 1st sitting in the hope they can find you a table. When they do there is not enough staff to clean up correctly & replenish food at the hotplates. The food is average at best, this is my 3rd trip to Spain in 3 years, previously being at 3* & 4* hotels, their service & quality of food was far superior. Use the hot plate at your peril, where 1 chef attempts to serve the entire sitting, the queues are long, the fresh meat can be dangerously undercooked & the guy is under so much pressure raw- semi cooked chicken & pork is turned with the same untensil to serve cooked. It is not uncommon to spend 20 minutes in a 10 man queue to get served to a drink at the evening, where 2 guys are left to serve the entire hotel, plus collect glasses etc. The facility itself stands up but thats where it ends. The food poolside is poor, burgers, hot dogs & chips. You cannot even get a cup of coffee in a proper cup throughout the day, even when you stay at the bar, which says it all. There were other issues, but there is little point in continuing further.

  • Stayed: April 2012, travelled with family
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8  Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Castillo Tagoro Family & Fun Playa Blanca

Address: Calle la Hoya de Afre 2, 35580 Playa Blanca, Lanzarote, Spain (Formerly Dream Gran Castillo Resort)
Phone Number:
Region: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Playa Blanca
#5 Spa Hotel in Playa Blanca
#6 Romantic Hotel in Playa Blanca
#7 Family Hotel in Playa Blanca
#8 On the Beach Hotel in Playa Blanca
#9 Luxury Hotel in Playa Blanca
Price Range: ₹ 10,495 - ₹ 22,278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Castillo Tagoro Family & Fun Playa Blanca 5*
Number of rooms: 327
Official Description (provided by the hotel):
Like a grand castle which majestically dominates the seascape of the AtlanticOcean and its islands, the magnificent GRAN CASTILLO TAGORO is erected in the charming area of Playa Blanca, in the south of the volcanic isle par excellence: Lanzarote. With the conviction that elegance and comfort should come naturally, this Hotel is a tribute to 16th century Canary history and colonial architecture, inspired by the "Castle of San José" and the typical landscape of the island, blending in with the environment. The building is divided into different zones which maintain their colonial style, where the white facades and volcanic stone contrast with the backdrop of the deep blue ocean. A charming interior courtyard of Arab inspiration bathes the reception area with light, and the contemporary décor and pale colours create a warm and very elegant atmosphere. GRAN CASTILLO TAGORO pampers every detail of the rooms and suites, which have breathtaking views of the sea and surrounding scenery. They are decorated in a contemporary style, with marine touches, light-coloured wood and pale colours, creating a pleasant atmosphere full of light. The discerning selection of restaurants and cuisines serve Canary, national and international specialities. There are conference rooms featuring spearhead technology, and various outdoor zones for events of different kinds. The "Vitanova SPA" thalassotherapy centre provides the benefits of thermal seawater, and specific treatments for the body and soul. The Hotel features a wide range of facilities and services. ... more   less 
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Also Known As:
Dream Gran Castillo Hotel Playa Blanca
Dream Castillo Papagayo Lanzarote
Gran Castillo Tagoro Family & Fun Playa Blanca Lanzarote

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