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“Not what we exoected”

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Blunsdon House Hotel, BW Premier Collection
Ranked #1 of 1 Hotels in Blunsdon
Certificate of Excellence
GreenLeadersGold level
Reviewed 4 November 2017 via mobile

Visited here 2 times (one was a freebie due to our previous complaint). On our first stay we were woken up early by a noisy broken boiler hence the free night.

We were put in an executive room the 2nd time around. Neither rooms lived up to the expectations set by the photos you see when booking the property. The rooms are old fashioned and the executive room smelt very old.

The pool is very small so can feel a bit crowded.

The breakfast had a wide range of food however we felt very conscious of the staff which would loop round the restaurant and stare at us as we ate. Maybe this is because there is a note on the menu stating any food you take with you you will be charged for? We did not try to steal anything .... obviously! But was left feeling very uncomfortable.

There are nice views to be seen however the executive room did not show this. For £99 a night (in the original standard room) I would not stay here again.

Stayed: September 2017, travelled with family
Thank laureeeen1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 724 reviews

Reviewed 30 October 2017

Just got home from having our annual Regimental Sergeants dinner night at this hotel. The hotel is easy to find having good access from the any direction that you might be coming from. The function room allocated to us was first class and laid out very well, the Reception staff from arrival to departure were very polite and attentive. The Rooms were very clean as was all the common areas of the hotel. We did not use the swimming pool or the golfing facility but both were easy to access and looked in very good condition.
Our dinner was very good and plentiful and the drinks reasonably price for a hotel. we would have no issue with returning here for another dinner gathering some time in the future.

Room Tip: As for the Pavilion golf course side its quieter than the main building
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank toby0107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2017 via mobile

Executive room ok , carries bar bit like airport waiting area tired sofas ..flames restaurant lovely food although part of it resembled my old school canteen , breakfast very good plenty of choices ..

Stayed: October 2017, travelled as a couple
Thank Belinda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2017

Nice sized room, looking a bit worn though, and could do with a lick of paint and refurb.

Desk staff were very pleasant and professional, and the management that we dealt with were focussed on ensuring that everything went as well as possible for their guests.

Breakfast was typical hotel breakfast buffet, there was something to suit everyone and plenty of it.

Overall a good stay and we'll be there again I'm sure.

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank RegiTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2017

I stayed in the hotel for a week with work as an alternative to hotels in central Swindon. The hotel wasn't as nice as the pictures but nice enough and the restaurant and gym were excellent. However, i was disappointed by the breakfast and decided i would get breakfast elsewhere which would also be more convenient. The receptionist at the time told me this wasn't a problem and i would be refunded the cost of the breakfast so i ate elsewhere for the week. When i want to checkout at the end of the week the manager told me it wasn't possible to change the bill and blamed the receptionist i had spoken to earlier in the week rather than providing any help. She claimed that they were not able to change the booking and didn't keep a record of breakfast attendance. I argued that i had therefor incurred additional cost due to the information the hotel had given me but she was not willing to refund the breakfasts. The final straw was suggesting that I simply lie to my employer as "the bill doesn't show breakfast costs"!

So, unhelpful manager and arguably, poorly trained staff according to the manager. I expect the receptionist just made a mistake but i would expect the hotel to honour that mistake and support their staff. For the sake of £40 the manager has meant I wont be staying there again.

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
3  Thank Martyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Blunsdon House Hotel, BW Premier Collection

Address: | The Ridge, Blunsdon, Swindon SN26 7AS, England (Formerly Best Western Plus Swindon Blunsdon House Hotel)
Region: United Kingdom > England > Wiltshire > Swindon > Blunsdon
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Blunsdon
Price Range: ₹ 5,402 - ₹ 17,493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Blunsdon House Hotel, BW Premier Collection 4*
Number of rooms: 108
Official Description (provided by the hotel):
Set in extensive private grounds of 30 acres with stunning views across to the Vale of the White Horse and the Cotswold escarpment. This very comfortable 116 en-suite, 4 Star, family owned and run hotel offers two restaurants, three bars, air-conditioning and executive room upgrades available. With extensive leisure facilities including indoor pool, 9 hole Par 3 golf course, beauty salon and much more. We are an ideal hotel for both business and leisure. ... more   less 
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Also Known As:
Best Western Swindon
Swindon Best Western

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