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“A great way to annoy loyal Club Accor members”

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Ibis Melbourne Glen Waverley
Ranked #2 of 4 Hotels in Glen Waverley
Reviewed 11 May 2016

This is my hotel of preference for business in this area. Good access, reasonably quiet, room rates are OK & although the rooms are fairly basic all together its a good package.

Like thousands of others I am a paid up Club Accor member & use an Accor hotel whenever I can to enjoy the privileges of membership, one of which is a complimentary beverage (wine, beer, coffee etc).

At the end of a long day's travel & work it is undeniably annoying to go to the bar to find only the most budget of wines on offer, this time a lousy chardonnay & no chance to use my voucher for at least a credit against a wine of choice & pay the difference.

So for a couple of lousy bucks, the hotel's (mis-)management p#*@es off a loyal guest who will now ensure I do not use the in-house food or beverage facilities.

Accor as a brand really needs to rethink this approach & consider what their customers really want.

Room Tip: Free wifi was to Accor members only
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  • Stayed: May 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank CrippAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisGlenWaverleyGM, General Manager at Ibis Melbourne Glen Waverley, responded to this reviewResponded 13 May 2016

Dear CrippAdvisor,

Thank you for taking the time to share your feedback regarding your recent stay at ibis Melbourne Glen Waverley. I am sincerely sorry that an otherwise comfortable stay with good service was tarnished by a poor decision not to give you the beverage of your choice with your complimentary drink pass.

It is not hotel policy to restrict the choice of complimentary beverage that our loyalty members receive when they redeem their vouchers. Therefore, unfortunately it appears as though the proper communication or training has not taken place. I am sincerely sorry for the inconvenience that this caused during your stay.

I can assure you that our loyalty members are extremely important to AccorHotels and therefore I have immediately communicated the correct information to all team members in the hope that this will prevent a reoccurrence.

I do hope that you will give us the opportunity to demonstrate our appreciation for you loyalty the next time that you stay at ibis Melbourne Glen Waverley.

Sincerely,
Glen Erickson
General Manager
ibis Melbourne Glen Waverley

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Reviewed 7 May 2016

Booked in for one night, on 6./5/16. Upon arrival, we were greeted with. Do you want parking??. If so that will be an extra $20 per night thank you.
No mention of this when we were booking in via phone. hen when we were leaving, and went to hand the keys in, they tried to charge us another $10 for the user of there WiFi.

We did not use the WiFi, so we did not pay. The room was very comfortable. New mattress on the bed Bliss. But they should tell people when booking, that you have to pay extra for parking.

Room Tip: ask re parking your car.
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  • Stayed: May 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank freemason2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisGlenWaverleyGM, General Manager at Ibis Melbourne Glen Waverley, responded to this reviewResponded 18 May 2016

Dear freemason2013,

Thank you very much for your review of the ibis Melbourne Glen Waverley. I am sorry to hear that your stay was overshadowed by the cost of parking at the hotel. I have addressed this with our reservations team to make sure that every guest is being informed of the charge at the time of booking. We do include this information on all of our websites, however we will improve this communication moving forward.

I am pleased to read that you had a very comfortable night sleep and enjoyed our new ibis Sweet Beds. I hope that you will give us the opportunity to welcome you back to the hotel in the near future.

Sincerely,
Glen Erickson
General Manager

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Reviewed 26 April 2016

A little unusual but just needed some rest and relaxation not far from home. At a very cheap rate this hotel was perfect. Glen Waverley has a culturally diverse shopping center which is fun to browse around. Time to read a book in the comfortable room.
We watched a movie at the cinema and ate at one of the restaurants.

Room Tip: There were several options we chose the higher floor which had a queen size bed. Would choose the ki...
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  • Stayed: April 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank andreahouben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2016 via mobile

Stayed here for a business trip and it is great for that as only a 10 minute cab ride to where I need to get to. The room was quite small on the first floor. After a shower in the morning opened up the curtains to let in some natural light and wow there was a car park right there clearly visible so they were shut. The room is clean enough and bed was comfy, the shower is quite small but does the job. The room itself was pretty good but after a flight from Perth all I wanted was to grab some room service have a bite to eat and had seen posters everywhere about this burger but you had to pick it up from the front desk and the actual room service menu was a little confusing so i just walked up the road and grabbed a pizza.
The service from all the staff is outstanding and they were all very pleasant. Overall a good hotel

Stayed: April 2016, travelled on business
Thank azznjo6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2016 via mobile

I find this hotel great value for the price. Very convenient to restaurants and train station. Very friendly staff and easy parking and comfortable rooms. Have stayed here several times over the past 3 years or so

Stayed: March 2016, travelled on business
Thank Concetta19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisGlenWaverleyGM, General Manager at Ibis Melbourne Glen Waverley, responded to this reviewResponded 19 April 2016

Dear Concetta19,

Thank you so much for taking the time to share your kind words regarding your recent stay at ibis Melbourne Glen Waverley. We love seeing familiar faces around the hotel and we hope that each stay feels more and more welcoming.

We are very fortunate to be surrounded by an abundance of tremendous restaurants and it is so easy to access the CBD via the train. However, it is most pleasing to read that you find the hotel comfortable and the service friendly.

Thank you again for your feedback and I look forward to welcoming you back to the hotel in the near future.

Kindest Regards,
Glen Erickson
General Manager

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Additional Information about Ibis Melbourne Glen Waverley

Address: 297 Springvale Rd, Glen Waverley, Monash, Victoria 3150, Australia
Region: Australia > Victoria > Greater Melbourne > Monash > Glen Waverley
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Glen Waverley
Price Range: ₹ 6,555 - ₹ 13,175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Melbourne Glen Waverley 3*
Number of rooms: 155
Official Description (provided by the hotel):
Located just 25 minutes drive from Melbourne’s city centre and 45 minutes from the airport, Ibis Glen Waverley is perfectly positioned for business or leisure travel. Your gateway to the beautiful Dandenong Ranges and a short stroll from Century City Walk Entertainment Complex, the hotel offers travellers the best vantage point to take in Victoria’s colourful capital. Only two minutes from Novotel Glen Waverley, this charming hotel boasts 155 comfortable standard and superior rooms, a delightful Bistro & Bar and 4 modern conference rooms. ... more   less 
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Also Known As:
Ibis Glen Waverley
Ibis Melbourne Glen Waverley Greater Melbourne

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