My wife and I booked in on a dinner, bed and breakfast deal this weekend. We arrived and thought it looked fantastic, and the staff on reception were very helpful and we were looking forward to a very nice stay. We first used the leisure facilities which are brilliant, nice big steam room and sauna but found the jaccuzzi a bit lame and wimpy to be honest. The changing rooms are very good, if a little confusing as every corner looks exactly the same but are very smart.
We next went to the bar area where we had some drinks and asked about local entertainment. The lad behind the bar was very helpful and we opted to stay in the hotel for the evening as we had already booked the meal for 8:30pm. We arrived at the Verve restaurant promptly at 8:30 only to be told that there were no free tables and they would need to clear some (despite us being able to see at least 5 empty laid tables, We returned 20 minutes later to be told that they still weren't ready so had another 10 minutes wait in the lobby area, the same empty tables were still empty at this point so we weren't very happy. When we finally got in there wasn't a great choice for Vegetarians, however the waiter was very helpful and advised of another dish the kitchen could put together. My wife ordered the mushrooms only to be told they would have to use different mushrooms that were served on a bread based as the ones they use had run out. When this arrived it was the most ridiculously tiny starter we had ever seen. 3 very small mushrooms with garlic and breadcrumbs on a huge 14" plate, with no bread base. I ordered the salmon fishcake which I was very pleased with and had goats cheese salad while my wife had the veggie pasta meal they had prepared. Both were very average, Desert was cheesecake - a very no-nonsense affair served with little more than the waiter's good grace (he was fantastic).
After our meal we went back to the bar for drinks and liquour coffees, very nice but took 10 minutes to make.
when we returned to the room we noticed a smell in the air and tracked it down to a wet patch next to the bed, which had quite clearly been recently vomited on and cleaned. It was a little late by this time and we didn't want to cause a fuss so we just covered it with a towel and did our best to try and ignore it. The night was quite noisy, we were placed next to a lift with a banging door, just the luck of the draw I guess. My only other complaint about noise was the buzzing from the light control unit next to the bed. The face plate was also coming away from the wall which I thought was a bit tatty.
Morning came, and I had a look at the menu for the food we had and have to say I was seriously shocked at the prices they are asking for what we were served. The meal I had I would value at roughly £12- £15. It was sub-standard, nothing special and messily put together, yet would have cost nearly £30 each if we had paid full price.
Then we went down to breakfast. You guessed it - more waiting for a table despite plenty of empty ones on view. When we were finally let in we were pointed to a table, not offered coffee, asked if we had ate there before or told the breakfast situation. As we looked dumbly around we saw the buffet tables and went first for the toast. The toaster machine takes on average 3-4 attempts to toast the bread, warming it a little each time, so there ends up with quite a queue for this. I then went to look for some jam. If you're staying at this hotel I hope you like apricot jam, because they have buckets of the stuff and nothing else. We didn't have any of the danish pastries but went for the cooked breakfast buffet. There were only a small number of serving spoons here and the same spoons and ladles were being used for both black pudding, sausage and bacon and then going into the vegetarian dishes with eggs, sauteed potatoes etc - we had to ask for another ladle and then pick out the bits of black pudding from the food, Also half the salt and pepper pots don't work. We ended up leaving it and sat down to flag a member of staff to ask for our coffee which should have been offered when we arrived. We then tried to add milk - the milk jug on our table was also empty. Any of these things on their own we would overlook with a smile, but after a while it becomes a real annoyance, so we left an went to Starbucks. Checking out was easy and no fuss.
All in all, the venue is superb in appearance but some of the staff need a lot more training, the restaurant needs to run smoother and the food needs drastically improving from its current below Wetherspoon standard. All in all, what could have been a very nice night away ended up being a bit of a disappointment, and I'm still trying to get rid of the smell of vomit lingering in my nostrils.
- Official Description (provided by the hotel):
- Village Hotel Manchester Ashton is located to the east of Manchester City Centre, close to the city of Manchester Stadium and Sports City complexes and just 8 miles from Manchester Airport. The hotel is within easy reach to Cineworld, Hollywood Bowl and Ikea. Village Hotel Manchester Ashton has 120 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, state-of-the-art Health and Fitness Club, 25 metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding License and free WI-FI throughout the hotel. ... more less
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- Also Known As:
- Village Ashton Moss Under Lyne