I wouldn't come back if you paid me. A lot. It is the worst hotel I have ever stayed in, it does not deserve its 5*, the staff are rude, unhelpful and aggressive. The rooms are very average to terrible, there are no extras at all as befits a 5*. Drinks are overpriced (if you can face sitting in the trip Liberace style bar).I can only think that the good ratings are paid for. I spoke a man who was on his second visit and agreed it was the worst hotel he'd ever stayed in but there was no where else to stay..THERE IS. DO. NOT. STAY. HERE. If you see any of my other reviews you will see that I review fairly and usually positively. This has broken me. I cannot believe it exists at all never mind as a 5* hotel. It is beyond a joke.
I stayed here with some other parents as part of a competition in Ponte di Legno and Passo Tonale. We came in blind...didnt read the reviews . BIG mistake.
Arrival - had to drag all our bags some distance up a slope strewn with broken glass from their apes ski bar. Lots of drunken noise...bottle being smashed. Bit intimidated tbh.
Check in - the ever grumpy Alessia "greeted" us with what we soon learnt was her customary scowl. You have to pay the full balance upfront. Odd. But soon realised this was so we couldn't move hotel to a much much better 3* Dolomiti. Go there, they are wonderful, friendly typically Italian, good food.....go there . Don't stay here.
Left to carry all bags and ski bags by ourselves in tiny lift to our room. Nice touch for a 5*?! But fine...
Room - was ok, quiet as at the back but for a deluxe room had absolutely no extras. We did ask for tea making (as requested in other reviews and the hotel replies you need only ask) and were told to get our own cups and teapot from the bar first and they would bring a kettle . The kettle never came. No tea bags provided. All a bit too much for the staff really. the cups we did get were never removed from our room, we used our own teabags. Hmmm...great 5* experience so far?!
We had no mini bear so no water.(not so bothered about booze)
Tiny room too. no hanging space and you can't adjust the heating/aircon. window open all night (not an easy feat with their weird curtains) but pleasant enough.
Food. Dear God, where to start?! Breakfast was a scrum. Food was youth hostel again. No fresh fruit ever, terrible cooked sludge, no healthy options really..and what there was was awful. Terrible coffee from a vending thing. Just yuck, But eclipsed by supper (which had twice). The Maitre D'?!!!!! Is insane. And very very rude. He insisted that we weren't booked even though we were on half board and eventually gave us a table begrudgingly and only after my friend had pecked him on the cheek. How weird is that?? But somehow came to be expected in this extraordinary place.
Food was fine, nothing special at all, not five star but fine.
Service - we ordered transfers to ponte dio legno and also to Madonna Di Campligio, and whilst the drivers were pleasant there was ALWAYS a problem with reception. On one occasion they moved our transfer back from Madonna without telling us (we think they couldn't understand the difference between moving a SPA appointment and a transfer...but not really sure) . The result at check out was incredible. Alessia actually shouting at us, loudly...she needed to be calmed down by some kind of manager who eventually appeared. Only when it was sorted did she rant off in Italian (loudly) to her colleague. So unprofessional . We were also charged for a supper (when we were on half board) and disputed this too. We were accused of smuggling another couple into supper. We stood our ground but it took half an hour of loud arguing with the ever accommodating Alessia. We had asked for this to be sorted the night before too...but they forgot.
Ski lockers are good and convenient...if you want some good news.
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- Also Known As:
- Paradiso Hotel Passo Tonale