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“**BEWARE** the worst hotel in every way. Stay at the DOLOMITI up the road instead. Much Better.”

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Grand Hotel Paradiso
Ranked #17 of 27 Hotels in Passo del Tonale
Reviewed 24 March 2017

I wouldn't come back if you paid me. A lot. It is the worst hotel I have ever stayed in, it does not deserve its 5*, the staff are rude, unhelpful and aggressive. The rooms are very average to terrible, there are no extras at all as befits a 5*. Drinks are overpriced (if you can face sitting in the trip Liberace style bar).I can only think that the good ratings are paid for. I spoke a man who was on his second visit and agreed it was the worst hotel he'd ever stayed in but there was no where else to stay..THERE IS. DO. NOT. STAY. HERE. If you see any of my other reviews you will see that I review fairly and usually positively. This has broken me. I cannot believe it exists at all never mind as a 5* hotel. It is beyond a joke.

I stayed here with some other parents as part of a competition in Ponte di Legno and Passo Tonale. We came in blind...didnt read the reviews . BIG mistake.

Arrival - had to drag all our bags some distance up a slope strewn with broken glass from their apes ski bar. Lots of drunken noise...bottle being smashed. Bit intimidated tbh.

Check in - the ever grumpy Alessia "greeted" us with what we soon learnt was her customary scowl. You have to pay the full balance upfront. Odd. But soon realised this was so we couldn't move hotel to a much much better 3* Dolomiti. Go there, they are wonderful, friendly typically Italian, good food.....go there . Don't stay here.
Left to carry all bags and ski bags by ourselves in tiny lift to our room. Nice touch for a 5*?! But fine...
Room - was ok, quiet as at the back but for a deluxe room had absolutely no extras. We did ask for tea making (as requested in other reviews and the hotel replies you need only ask) and were told to get our own cups and teapot from the bar first and they would bring a kettle . The kettle never came. No tea bags provided. All a bit too much for the staff really. the cups we did get were never removed from our room, we used our own teabags. Hmmm...great 5* experience so far?!
We had no mini bear so no water.(not so bothered about booze)
Tiny room too. no hanging space and you can't adjust the heating/aircon. window open all night (not an easy feat with their weird curtains) but pleasant enough.

Food. Dear God, where to start?! Breakfast was a scrum. Food was youth hostel again. No fresh fruit ever, terrible cooked sludge, no healthy options really..and what there was was awful. Terrible coffee from a vending thing. Just yuck, But eclipsed by supper (which had twice). The Maitre D'?!!!!! Is insane. And very very rude. He insisted that we weren't booked even though we were on half board and eventually gave us a table begrudgingly and only after my friend had pecked him on the cheek. How weird is that?? But somehow came to be expected in this extraordinary place.

Food was fine, nothing special at all, not five star but fine.

Service - we ordered transfers to ponte dio legno and also to Madonna Di Campligio, and whilst the drivers were pleasant there was ALWAYS a problem with reception. On one occasion they moved our transfer back from Madonna without telling us (we think they couldn't understand the difference between moving a SPA appointment and a transfer...but not really sure) . The result at check out was incredible. Alessia actually shouting at us, loudly...she needed to be calmed down by some kind of manager who eventually appeared. Only when it was sorted did she rant off in Italian (loudly) to her colleague. So unprofessional . We were also charged for a supper (when we were on half board) and disputed this too. We were accused of smuggling another couple into supper. We stood our ground but it took half an hour of loud arguing with the ever accommodating Alessia. We had asked for this to be sorted the night before too...but they forgot.
Ski lockers are good and convenient...if you want some good news.

Room Tip: Stay at the Dolomiti
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  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
8  Thank Workshopsussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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38 - 42 of 413 reviews

Reviewed 23 March 2017

Considering this hotel is supposed to be a ski hotel, it is not set up for skiers at all. The hotel looks stylish and is in a great location ten minutes walk from Passo Tonale (but close to the glacier and lifts). The restaurant and restaurant staff is /are lovely. Great food.

However, my takeaway memory of this hotel is that our room was cold, the radiators didn't work, we couldn't get anything dry ( as snow conditions were wet) and despite reporting this three times to reception, they insisted the radiators in our room were working. Totally frustrating because they were not. They did not come on once all week.

Each room has a ski locker, but the locker room was freezing cold. No attempt to heat it, so if your stuff went into the locker wet at night, it came out wet. When we queried where we might dry anything at all given that the radiators in our room didn't work, we were seriously told that the hotel didn't have anywhere to dry ski stuff.

The spa area looked lovely but the air temperature was cold. I'd have had a massage or treatment, but it was too cold to hang around. Not bad though on balance. Nice little pool.

We booked a Crystal ski holiday at short notice and despite booking a room for 2-3 people, we got a basic double (Crystal rep said it was because the hotel was busy). The room was very clean, but basic. Really short on storage space and nowhere to hang ski clothes or put bathroom items.

We didn't pay the full price so can't complain too much, but I wouldn't recommend the hotel. It has a lot going for it but is let down by basic things like poor maintenance, being cold, reception staff being polite but ineffective/fobbing you off.

Finally as animal lovers, we were not happy to see a lovely little exotic bird held in a cage on reception. Surely a big company like Thomson should exert some pressure on issues like this,

We have booked many holidays with Crystal but are growing tired of the lack of customer service or assistance with any in resort issues. They seem only interested in selling trips. Transfers ok. We will be changing ski company next year or booking independently.

  • Stayed: March 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Jules J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2017

Food, Service, Rooms, facilities, closeness to the slopes, politeness of staff really brilliant, We could not fault single thing. I could not go without mentioning our friendly sommelier "Georgo", He really made our evening Dinner both in terms of entertainment and his excellent choice of wines which were not over the top price wise but great recommendations all the same. Thanks Georgo form all the gang.

Room Tip: Choose the Delux rooms they are located at the quietest end of the hotel
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  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Davekerr1848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2017 via mobile

The good bits.....

The hotel staff are friendly and speak good English.
The breakfast is buffet style and there is plenty of choice
Evening Meal is buffet style and also a choice of a starter and main meal, all of good quality.
The boot room is conveniently located in the hotel for easy access to the slopes.
There is free water in the fridge in all rooms.

The NOT so good bits....

On arrival to our standard room Number 305 we found there to be mould in the bathroom with nowhere to put toiletries or towels so the hotel staff had left the towels on the bidet. There was water damage to the ceiling in the bathroom and dirt in the light bulbs.
The hair dryer is fixed to the wall and needs a towel wedging under it to keep it going as it turns off every 20 seconds.
No kettle or tea making facilities, or blankets in the room. The room temperature is okay but a little chilly at night. The temperature is controlled in reception so take some PJ'S if you feel the cold. The radiators in the room work for 2 hours in the morning only.
Nowhere to hang your jacket, there is no coat hooks, we had to hang ours on the handles of the wardrobe. Not a problem in warm dry conditions but could be in peak season.
There were holes in the bedding, pen marks on one duvet and staining on the pillow. We asked to get these changed and the hotel did their best.
Wellbeing centre has nice staff, but facilities are lacking. The hot tub is not a hot tub at 32 degrees nobody used it. The steam room had no steam, but the sauna could get warm it just takes a while.

Overall, the hotel is nice, but standard rooms are a massive let down. We arrived thinking we had paid for a standard room in a 5 star hotel, we have had better in 3 star accommodation. If you get a late deal and don't pay lots you'll be fairly happy.

Stayed: March 2017, travelled with family
Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hotel Par... G, Responsabile reception at Grand Hotel Paradiso, responded to this reviewResponded 22 March 2017

Dear Madame

Thank you for your review, we will do our best possible to improve .

We are pleased your enjoyed the our food and our staff and the location. As it regards the room, except for the inconvenients happened immediately resolved, you have chosen a standard room, comfortable and with tipical mountain furniture, our chambermaid provided to clean better the room and to give you the boiler, in the bathroom there is the radiator for the towels, toiletries and our guests have at their disposal the wardrobe for hang the clothes.

With reference to the wellness area, there is the regulation imposing the 32 degrees maximum in the tube,, and all the temperatures of the sauna and steam.

It is up to our guests to choose a deluxe or suite room, upgrading it. The rooms are well descripted and there are photos on the website from which you reserved. Standard rooms are cheaper but they have all comforts.

Anyway,if you will come back and stay in a deluxe or suite it will be our pleasure upgrade the room and welcome you as our special guests

Maria Teresa Schillaci

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2017

We booked to stay here through Crystal Ski and like some others, after having read the reviews on here, we were having serious doubts about staying in the hotel. However we were very pleasantly surprised. Reception are very helpful - with the check-in/check out procedures being easy and quick. As with any hotel, you do need to leave your credit card information so that any extras (such as wine in the restaurant) can be charged to your room (this being another issue raised by a fellow Reviewer). The TV in the room has plenty of English channels (you may need to change the language settings on the TV to ensure they are set to English) We had a standard room which although a little small for a hotel of this caliber it was perfectly comfortable with the water in the mini fridge restocked daily. If there is one issue I have with the room, its the air conditioning. Our room was far too hot but we couldn't change the air conditioning settings using the controls in the room. Instead we had to contact Reception to turn it up or down. This was somewhat frustrating at times. Turning to the person complaining about children not being allowed in the pool after 4.30. This is clearly marked throughout the hotel and, as a couple, it was a lovely being able come back from a day of skiing and being to relax in the peace and quiet. Another person complained about the cost of wine in the restaurant. Yes, the wine is expensive but having stayed in various 4* and 5* hotels before the price is about average. I would definitely stay in this hotel again but perhaps look to upgrade to a deluxe room - just for the additional space and a balcony, if nothing else.

Room Tip: Upgrade to a deluxe room, if only for the additional space
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  • Stayed: March 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank ronnoc14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Paradiso

Address: Via Case Sparse, 51 | Passo del Tonale, 25056 Passo del Tonale, Italy
Region: Italy > Trentino-Alto Adige > Province of Trento > Passo del Tonale
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Passo del Tonale
#6 Romantic Hotel in Passo del Tonale
#10 Spa Hotel in Passo del Tonale
Price Range: ₹ 17,283 - ₹ 38,967 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Paradiso 4*
Number of rooms: 67
Reservation Options:
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Also Known As:
Paradiso Hotel Passo Tonale

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