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All reviewsanimation teamactivity pooldressing gownspool barcold towels to coolon arrivalcold buffetwine and soft drinksmiddle poolmain barpool towelsaqua aerobicsnuggetshotel calledthe main hotelbusy roadgreat holiday
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Reviewed 16 October 2017

This was last minute booking when we arrived seem that we wasn't booked in but was sorted out!, we were given a room up the hill lugguage was taken for us and the views were amazing! Met pedros who gave us a warm welcome! But after been in the room a couple of night asked to be moved mosquitos loved me and was badly bitten! Was moved to a family room down the hill!,this seemed loads better and adequate for what had paid! Good food selection but I do like my food warm so we ate out every night!! Breakfast omelettes were very nice!, spent most of our week on the beach was Excellant and we went on happy train that was good also! But the area was perfect for us!! Met some lovely people the whole place was very friendly! Yes I would go back but I would go self catering next time.

Stayed: October 2017, travelled as a couple
Thank ptracey7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyriakos D, Διευθυντής Πωλήσεων at Eurohotel Katrin Hotel and Bungalows, responded to this reviewResponded 22 October 2017

Dear Guest!
Thank you very much for your kind words in TripAdvisor. We would like to take this opportunity and express our sincere appreciation for taking your time to write your feedback and recommend our hotel. Your comments are very valuable for us as they represent an important tool of measuring our performance and improving our services where necessary. We are happy to know that you are satisfied with the hotel’s services and facilities, and that our staff members have succeeded to exceed your expectations in regards to the service delivered. Thank you also for the great opinion about Petros! We have forwarded your gratitude already and he was very happy about it! Really appreciate the “first hand” information providing to the perspective visitors at Katrin Hotel & Bungalows.
Once again, many thanks and let us know if you ever plan to come back, we would be in pleasure if we can help in any way.
The Katrin Hotel & Bungalows Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

Myself and my boyfriend have just returned after a lovely break. Quick and efficient check in, then escorted to our room in the Minois apartments (steep climb from the main complex but the balcony and views were worth it!) Arrived to dressing gowns, pool towels and fridge filled with fruit, water and wine and 2 free 15 minute spa vouchers which was a lovely touch. Massages were lovely too, although it was difficult trying to locate the lady to book them in the first two days as she was either on break or doing massages, and reception staff kept directing us to an empty desk. Rooms were cleaned with new bedding and towels provided daily and always found a space around the pool, even late in the morning, despite some people reserving beds - not sure whether this would be the case in Summer though.
We tended to sit in the Minois bar (ouzo and raki cocktails only included in the all inclusive but you can pay for others, other local spirits also available, e.g. vodka/rum) or back to our room to avoid the Mosquitos at night, only occasionally watching the entertainment. There's only two guys who try to encourage people to join in but don't put too much pressure on you if you don't want to. Nice touch to have melon and ice cream brought around the main pool, would've been nice to have that at the Minois pool too though. There was usually some food brought out onto a tray you could help yourself too at the pool bars during the day, such as pastries, pizza, melon and cake. Food in the restaurant was ok, some days better than others, usually always pizza, chips at lunch and a variety of pasta/meats/Greek dishes but after 10 days we were ready for home comforts!
Hotel was really close to the beach and main town too, but you do have to walk across a or under the subway, but there were steps to manage on one side of the road.
Overall we had a lovely break, which was made by staying in the Minois block but not really suitable for anyone who struggles with steps or lots of walking. Thank you to all of the staff, always very friendly and efficient.

Stayed: October 2017, travelled as a couple
1  Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyriakos D, Διευθυντής Πωλήσεων at Eurohotel Katrin Hotel and Bungalows, responded to this reviewResponded 22 October 2017

Dear Guest,
Thank you so much for taking the time to post your positive and detailed review in TripAdvisor.
We are happy to know, that you had a really enjoyable vacation with us, and that the hotel cleanliness, products, facilities, pools and ambience were up to your satisfaction; and that our team members have succeeded to cover your expectations in regards to the service delivered. We are also happy, you have enjoyed our rich and varied buffet with different offers from local Cretan cuisine to International cuisine, which our kitchen crew is very keen to prepare fresh every day! We will be looking forward welcoming you back to sunny island Crete and to Katrin Hotel & Bungalows again!
Warmest regards from the Team of Katrin Hotel & Bungalows!

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Reviewed 14 October 2017

We have just returned from this hotel and left feeling very disappointed as had read such good reviews before going. On arrival check in was quick and efficient but next day everything went down hill. There was no hot water in the room and had to shower in cold water. We reported this to reception and all in all it took 5 days until the problem was completely sorted. The room was cleaned daily(although seemed to be infested with ants), fresh towels, bedding etc supplied and the housekeeping staff were friendly and hard working. The next issue was the food in the restaurant was always cold and very repetitive, we are not fussy eaters but on a number of occasions we toiled to choose something that we liked. We witnessed many people asking to have their food heated up, on one occasion the restaurant manager seemed really annoyed and grabbed the plate of food off someone, stuck his finger in the food to feel the temperature, then took it away to microwave it and then returned it to the guest (very hygienic).
The entertainment at this hotel is the worst we have ever witnessed, the animation team consisted of 2 very immature young men and this reflected upon the quality of the so called entertainment.
Good points were that the hotel was in a good location, near to beach, shops etc and all the staff were friendly, helpful and extremely hard working. We would return to Crete but unfortunately would not choose to stay at this hotel.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank sandistar2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

Having come for a week in June, and having such a relaxing holiday, on our return we booked for October.
We have just had another wonderful week at this fabulous hotel. The rooms are clean and spacious. There is always plenty of choice for meals with good quality, tasty food.
Arriving at a late hour, we were once more offered a cold plate of food which was much appreciated and washed down with a couple of glasses of wine.
The pools and surroundings are beautifully kept and have plenty of sun beds. The pool bar is well stocked and in the afternoon offer ice cream and cake.
All of the staff are friendly and only too willing to help or advise.
We are so sad at having to leave and look forward to coming back next year.
Thank you to the lovely manager and all of his fabulous staff for once more making our holiday a wonderful experience.

Stayed: October 2017, travelled as a couple
Thank Elaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyriakos D, Διευθυντής Πωλήσεων at Eurohotel Katrin Hotel and Bungalows, responded to this reviewResponded 14 October 2017

Dear Elaine!
What a wonderful and detailed review! Thank you so much for your kind words and recommendation!
Your comments are very much valued. Our staff members take their roles very seriously and try, every day, to provide that quality customer service that is expected.
We are delightful to know that your holiday with us was so enjoyable.

We thank you so much for your repeated visit and look forward to your next year visit already to host you at Katrin Hotel & Bungalows and once again!

Until then, stay happy!

Warm regards
The Katrin Hotel & Bungalows Team

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Reviewed 25 September 2017

Returned this year after a fabulous holiday last year. As soon as we arrived we were greeted by Demetri who remembered us straight away(great achievement considering the number of guests that pass through each season !!) and gave us such a warm welcome. Although it was late we were given drinks and a cold platter whilst our cases were taken to our room at the Mineous apartments which we had requested after staying there last year as the views are spectacular.
Greeted next morning by Petros who is amazing, he really cannot do enough for you and nothing is too much trouble, bringing all guest round the pool watermelon in the mornings making toasties for lunch serving drinks in the evening providing information on places to visit he even got us a bus timetable printed and all with an amazing smile and sense of humour he makes every guest feel special.
The accommodation again was fabulous and the housekeeping team do an amazing job keeping the rooms spotless each day(Thanks again ladies) The restaurant staff once again surpassed themselves even when extremely busy they always stopped for a little chat and again nothing too much trouble for them. The food was delicious to a high standard with a great choice each day too much to tell you what our favourites are !!.
As returning guests, we were invited to a small friendly cocktail reception and were given a lovely bottle of olive oil as a gift and given a warm welcome by the manager which was a lovely touch.
Met some lovely people so thanks to Paddy, Kylie little Kelsie to Nick from Reading and to Wayne and Karen your great company made our holiday !!!
Once again it was an amazing holiday in a hotel that will go to great lengths to make sure every single guest has a great time. My husband and I had decided that after this years holiday we would go somewhere different next year but by day 2 we had made our minds up that we will be back next year and we can't wait !!! so to Petros from Lorraine and Scotty what an amazing time you gave us again we can't thank you enough and to all the team
a big thank you and SEE YOU NEXT YEAR !!!!!

Room Tip: Mineous Apartments Have amazing views, it is a steep climb so may not be suitable with those who are less mobile.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank lorrainewilson66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyriakos D, Διευθυντής Πωλήσεων at Eurohotel Katrin Hotel and Bungalows, responded to this reviewResponded 7 October 2017

Dear Lorraine!

What a great and detailed review! Thank you so much for your kind words!

Your comments are very much valued. Every day we try in customer service and it’s so encouraging to read when we succeed! We have an amazing team of staff here, who work together for excellent service, good food and entertainment, to ensure every guest feels relaxed and cozy with us. We would like also to say thank you for your special named references some people of our staff. We will forward them of course very gladly. It is delightful to know, that your holiday with us was so enjoyable.

We look forward to your next visit next year at Katrin Hotel and Bungalows and once again, thank you for your positive comments!

We wish you all the best until next year!

The Katrin Hotel & Bungalows Team

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