We would agree that this is nowhere near a 5 star hotel - in fact the worst all-inclusive we have stayed in so far.
Firstly, the air conditioning in our room did not work at all so we requested a move. The next room had air conditioning which was really noisy and had to be 'patched up' to stop it vibrating in order to get some sleep. The air conditioning was not working in either the restaurant areas or the main part of the hotel. There is an internet corner where it is so hot it is unbearable. To sit in the main foyer of the hotel (which we had to do for 5.5 hours), you can only sit by the door in order to get some air. The air con is also filthy which is a concern in the eating areas.
Secondly, 2 of our party suffered from food poisoning towards the end of our stay. This was completely ignored and denied by the management in spite of the fact that we knew of at least 10 english people (english were very much in the minority) who also had the same symptoms the same day. Food hygiene was concerning, especially when the waiters would pick up cutlery which had fallen onto the floor and put it back onto the table. We had to ask for visibly dirty paper napkins to be removed from the table at one meal and there was a human hair in the soup on one occasion. Another concern was the filthy counterpane on the bed and we removed several cockroaches from the room on separate occasions.
Thirdly, one of the reception staff was extremely unhelpful to the point of being rude when we asked if we could extend the booking of the room as our flight did not depart until early morning. We were told this would cost 155 euros in addition to the 45 we had already paid for 9 hours. No concern was shown considering one of our party was vomitting. We can agree with other negative comments made by other reviews and would definitely not recommend this hotel.
The day time animation team however, were the best we have ever had.
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- Also Known As:
- Mitsis Hotel Kokkini Hani
- Mitsis Resort Rinela Beach
- Mitsis Rinela Beach Crete
- Mitsis Rinela Beach Resort & Spa Crete/Kokkini Hani