Stayed with my family for 3 nights. Nice rustic rooms, clean and nice location. We stayed in C.R. for 2 months and only at this hotel we had a bad experience with the manager, being used to great customer service elsewhere in CR and in around the world, we were totally gobsmacked when the manager decided to tell us off and gave us a ridiculous speech about parental responsibility due to my 1 year old breaking a tiny ornament plate that was in the lobby area. I asked him what was the value of this plate and he said $6!!! And he was strongly suggesting we needed to pay for it. I found this so offensive not only because the plate was worth such a small amount but mainly because of his arogant attitude and speech given to us. It was like something terrible had happened but not it was only a broken plate by a 1yr old!! And only a kind observation to this guy that the plate was placed on a table right next to the children's drawing table, so I kindly suggest you if you dont want any of your precious cheap ornaments to be broken by children, it would be wiser to place them away from the children's " entertainment "area. That's only a small suggestion but second and mainly one Mr. WILBERTH PARAJELES regardless of how long you've managed this hotel for, its clearly you have close to cero customer service skills and you may need some basic training on this as specially in your industry it is not only about making a little or a lot of profit but its mainly about making customers feel comfortable and happy and unfortunately with your silly speech about children's behaviours and parental responsibility you were & are pretty far from reaching the customer satisfaction.
