As my Title states, this resort is a beautiful property but the service provided is poor. We stayed in a Suite (Spacious rooms with a living room and bedroom. Exclusive access to the Premium Level Lounge.) which cost additional. The young ladies working in the Premium Level Lounge cannot speak english well at all. This led to constant excuses why they could not assist with any items such as dinner reservations or advising that the evening buffet restaurant was to be closed two days in a row. When they tried scheduled dinner reservations they scheduled incorrect times and could not provide the required paperwork needed when arriving at restaurants. They did do a good job of informing, in broken english, you are not allowed to take anything outside of this Lounge, including drinks, EVER!!

Food was mediocre at best, breakfast was the best. At the Steak and Seafood restaurant a filet mignon was what looked to be two pieces of flank steal stacked together, cut into a round pieces and wrapped with a piece of bacon. The taste was bland to terrible. Also had surf and turf, steak again no flavor and tough and whatever was supposed to be the "turf" was breaded, soggy and terrible.

Half way through our stay, (trip was five nights) we did locate three gentlemen that were very helpful at the Guest Services desk off to the right of the front desk, and down the hall a bit, Gonzalo Rojas, Marcos Davila, and Kevin Morera. These are the gentlemen that should be working in the Premium Level Lounge, and training the front desk people on customer services!!

Lastly, I have stayed in over 25 All-Inclusive (AI) resorts around the Caribbean, Mexico and South America…all include room service as part of the AI, this Barcelo resort does not, disappointing, especially when food venues are closed without notice.

Beautiful resort and grounds, lends itself well to family travel, but to accommodate that, pool closes much too early at 7:00 p.m., beautiful basketball court but not a single basketball! Only 2 boogie boards for the whole resort, kayaks all out for repairs. It is a very rule driven place, not accommodating to outside visitors who wanted to join us for dinner, way too many security staff and too few serving staff, except for the buffet. One bartender at night sometimes for a long line up of clients. Hated seeing the macaws in cages, not a good feature in my view! It is a great resort and could easily be so much improved without much effort. Give the staff more room to take initiatives, they are capable of it and all would benefit, guests included. It is a resort, not a prison, loosen up a bit!!! I would still go back there, but for the price, I would expect improvements.