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Reviewed 27 July 2014

We have stayed here several times and the rooms including the bathroom are very good, food is your typical hotel style food, reception staff aren't that friendly and we always find checking in a bit of a chore, also we have only once managed to get the correct room.

Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Rooms
    • Service
Thank eatlivego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded 30 July 2014

Dear Sir/Madam,

On behalf of Novotel Suvarnabhumi Airport Hotel, please accept our deepest apologies for the inconvenience you were caused during your stay with us.

Your comments have certainly raised many areas of concern that need to be address and will inspire us to strive harder in servicing. We have a detailed employee training program and we will continue to reinforce the importance of improving our skills in this area.

Thank you again and we do hope we will be given the opportunity of having you stay with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

Stayed at the Novotel for one night while heading back to Australia from Koh Samui. The first thing to say is that the Novotel is not like a lot of airport hotels.... it is SO much better.
The reception / entrance is very grand and incredibly spacious. As an Accor Advantage Plus member we had a separate members check in area which was located a fair distance from reception and the concierge staff didn't once off to take or look after our bags. On the plus side, after checking in we were able to relax in the lounge with free cocktails and canapés. The room was very spacious and there was no noise from the airport. The hotel has a great pool area (we didn't use is as we were only there a short time) and I also am unable to comment on breakfast as I checked out at 5am to go and get a flight.
Would definitely stay here again if I had a stop over

Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank PieterB63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded 30 July 2014

Dear Sir/Madam,

Thank you for taking the time to sharing your experience.

We are delighted to hear you were happy with the service provided in the hotel. As we are constantly working hard to ensure we provide excellence in service.

Your constructive comment will certainly enable us to improve the quality of our service to better meet the needs of our guests.

Looking forward to welcoming you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

A great spot to stay when breaking a journey .We for every aspect of the property exceed our expectations from the free shuttle through to the comfortable room and the super friendly staff. Five star luxury at three star prices.

Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

I stayed here during a recent business trip on 3 separate occasions during June/July. On each occasion I was unimpressed by the greeting of the reception staff. They are unfriendly and unwelcoming and unhelpful. When I called for a wi-fi password to send an urgent email they insisted I walk back down to reception to pick it up myself! Apart from this gripe, it is a great hotel, can walk to airport or there is a reliable and regular airport transfer service, takes 5 minutes (free). Beds are super comfy, linen crisp and clean, and having stayed in 3 separate rooms feel confident to guarantee no aircraft noise. Unfortunately another hotel that charges for Wi-Fi, don't understand how they get away with it.

Date of stay: July 2014
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank yogaflowjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this reviewResponded 28 July 2014

Dear Sir/Madam,

Thank you for taking the time to tell us about your experience; we hope you can accept our apologies for the unfriendly staff. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Novotel Suvarnabhumi Airport Hotel is located at Suvarnabhumi provinces and therefore telecommunication and internet network is being controlled by the government. Please be informed that the internet was not decided by the hotel but it has been decided by the Airport Authority of Thailand as this hotel is basically owned by the government.

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Reviewed 24 July 2014

Stayed here during an overnight layover in Bangkok. Check in was easy, and there was no discrepancy with our online reservation price. The twin room was comfortable and large, looking down into the central courtyard. When there was a minor plumbing issue, it was fixed within ten minutes. Sleep quality was good.

Breakfast was included with our rate, and the buffet was plentiful.

Overall the hotel exceeded expectations, and made a few hours in Thailand comfortable and restful.

Date of stay: June 2014
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Juli_journeys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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