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Reviewed 5 March 2017

we go there at 2 am the taxi driver couldn't find the location it is better to save the location and navigate from GPS,or ask them to take you to bangana tower, the hotel is out of down town use only taximeter be aware of unauthorized person who call for taxi, a pickpocket lady steal 900 bath from us , we came to Bangkok, from Phuket we have a very bad flight with Thai lion air, a mad man forth the airplane to go to the end of runway and it take two hours that they manage to take control of plane and Mount and dismount him from plane, when we were arrive Bangkok airport, the lady ask a 1000 note and i gave it to her then she take my luggage and put it in an old taxi and show me a 100 note and claim that i give her only 100 note, simply she and her fellow driver steal 900 from me i take the picture of the taxi registration No.so take a taximeter taxi yourself. for the next day the hotel ask us to early check out because the hot water system need to repair!

Room tip: quilter room
Date of stay: February 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
1  Thank amirhossein f
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 6 April 2017

Dear Amirhossein f,

Thank you for having taken the time to share your feedback following your recent stay with us. I am however very sorry that on several fronts your stay was less than perfect,
Please accept my sincere apologies on the shortfall in service. I have also taken on board your feedback with regards to the location of the hotel and I shall find more ways to make it easier for guests to find us. I am sorry to hear about your disappointing experience with the taxi person and your flight experience.we hope to have the opportunity to welcome you back in the future in order to restore your faith on us.

Kind Regards
Sarita Darnal
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2017 via mobile

Have been patronizing Bangna Pride for the last 1 year ++ every monthly. Every stay has been perfect and memorable. Thanks to Khun PJ for helping me all my room bookings making my stay always a happy and homely one.

Date of stay: February 2017
Trip type: Travelled as a couple
Thank fiona m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 6 March 2017

Dear Fiona M ,

We are delighted to hear that you had an “Awesome and comfortable stay". We thank you for sharing your feedback with the TripAdvisor community. We strive for heartfelt hospitality and we are pleased to hear that you felt it throughout your stay.

It is very rewarding to receive this feedback and I look forward to passing your remarks onto our team especially Khun PJ.

We appreciate your immense loyalty to us and thank you once again for your feedback and we look forward to the distinct pleasure of having you back at the hotel. I’m looking forward to welcoming you back soon! In the meantime please do keep in touch through the updates on our Facebook page; you can find us under "Bangnapridehotel&residence" and keep an eye out for special offers on the Bangnapride.com homepage as well.

Sunny regards from Bangkok,

Sarita Darnal
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2017 via mobile

Oakwood was a very comfortable start and finish to our Thailand trip. It's relatively near the airport (6KM) and has very Spacious comfortable Western accommodations. It was one of our more expensive hotels, but featured 2 big bedrooms, 2 baths, a living and kitchen area and an in unit washer dryer (very welcome). There is a decent buffet breakfast included and we also dined in the casual restaurant which was good. Our only issue was with transportation. Airport taxis do not seem to know how to find this place, even with pre-printed directions (in Thai). Bring the phone # as taxis like to call and talk to the desk. You're right next door to the Bang Na convention center as a landmark. Leave lots of time to order a taxi back to the airport - it takes about 30 mins and will cost you double the Baht it took you to get there. Overall - perfect for our family of 4.

Date of stay: January 2017
Trip type: Travelled with family
Thank 877suek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LAbdullah, General Manager at Bangna Pride Hotel & Residence, responded to this reviewResponded 10 January 2017

Dear Sue K ,

Thank you for sharing your comments with the TripAdvisor community.
We are very happy to hear that you had a comfortable stay from start to finish.

We strive for excellent service and heartfelt hospitality, therefore, we are delighted to hear that you felt it during your stay with us. We will share your lovely comments with the team.

Thank you once again for your feedback and we look forward to the distinct pleasure of having you back at the resort. In the meantime please do keep in touch through the updates on our Facebook page; you can find us under "OakwoodResidenceGardenTower" and keep an eye out for special offers on the Oakwood homepage as well.

Sunny regards from Bangkok,

General Manager
Lina Abdullah

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Reviewed 1 January 2017

"Warn out, dirty, A/C not properly function"
Oakwood is a brand I always trust and recommend to others but this property has changed it all.
I booked the room last minute through one of the hotel booking website, got a very good deal despite over a peak holiday season. When i entered room i then realized ... good deal = the most terrible room that couldn't be sold on regular channel.
I have been warned several times about the hidden fact of the booking agent site BUT i trust Oakwood brand. Never believe they even put such a warn room dirty room on sell to their loyalty customer. In fact it shouldnt be sold to anyone.. The room condition should seriously be closed for major renovation.

Also It was written that pet allowed with charges. But the charge rate was insanely expensive once i was told at check in.

Still.. the location and garden are good. Pet allowed is a big plus.

Big Disappointment.

Date of stay: December 2016
1  Thank khunnoomay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LAbdullah, General Manager at Bangna Pride Hotel & Residence, responded to this reviewResponded 10 January 2017

Dear khunnoomay,

I would like to personally thank you for taking the time to share your feedback with Tripadvisor community.

I understand your disappointment with our product and the services, and I appreciate your constructive feedback. We are grateful for all feedback, even if it is of a critical nature, as this is the only way we can truly assess our guests’ needs, and continuously improve the luxury service we aim to provide.

I am sadden to hear that your stay did not live up to your expectations and that some of the team members you felt were not up to the level of service you expected – thank you for letting us know. These incidents are certainly not how we wish our guests to remember their time at Oakwood Residence Garden Tower Bangna.

Please accept my apologies for this, and we will use your feedback as a training tool, referring to the incidents you have highlighted to ensure we continuously improve our guest experiences.

With the correct support, I am confident that the shortfalls you experienced on this occasion would not be repeated in future. We hope to have the opportunity to welcome you back in the future in order to restore your faith in us.

General Manager
Lina Abdullah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2016

Great Place I love to stay. Staff are friendly, easy check in. Pool is nice.
Good location not far from Mega Bangna Shopping mall.
Breakfast is good. Large room.
The new bar is great with a nice decoration

Date of stay: November 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Roger I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LAbdullah, General Manager at Bangna Pride Hotel & Residence, responded to this reviewResponded 10 January 2017

Dear Roger I,

At Oakwood we pride our self on our warm and heartfelt hospitality service, therefore nothing is more rewarding when our guest found our staff to be delivering warm and kind service. It is fantastic to receive this glowing feedback and thank you for sharing your experience with the TripAdvisor community. It will be my pleasure to share your comment on to all our team members and. I’m looking forward to welcoming you back soon! In the meantime please do keep in touch through the updates on our Facebook page; you can find us under "OakwoodResidenceGardenTower" and keep an eye out for special offers on the Oakwood homepage as well.

Sunny regards from Bangkok,

General Manager
Lina Abdullah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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