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WingWingOne
London, United Kingdom

friendly staff in a big hotel

4.0 of 5 bubblesReviewed 26 Oct 2019
this is a very big Mercure hotel with lots of conference facilities
the staff is very friendly, especially in the restaurant
breakfast is very good with enough choices of a good quality.
standard rooms, nothing special, can need a bit of decoration, and also no bottle of water in the room...
bit of noises from the corridor and slamming doors, but overall ok
parking seperate to pay, bit strange as this is no big city center hotel
Date of stay: October 2019
Trip type: Travelled on business
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DiandraD49, Front Office Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review
Responded 13 Nov 2019
Dear WingWingOne,

thank you very much for taking the time and sharing your valued feedback with us.

It would be a great pleasure to get the chance to welcome you back soon at our property.

Kind regards
The Team of the Mercure Hotel Dusseldorf Kaarst
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (527)
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      5 - 10 of 527 reviews
      Reviewed 9 October 2019 via mobile

      I was pleasantly surprised by the standards of the hotel rooms and service provided by the staff, especially so for a hotel in Europe.

      The rooms were bigger than expected, comfortable, basic toiletries provided and the coffee machine was a nice touch.

      To be honest I didn’t have high hopes for this hotel as it is in Europe where hotels aren’t the best compare to Asia. I must say, Mercure has really kept to its high standards as I have stayed in Grand Mercure in Shanghai and Mercure in Bangkok.

      Though there is a lack of the full suite of in-room amenities like a iron, ironing board, many towels, basic toiletries like comb and tooth brush, those items can be requested for and quickly send by the room service staff.

      I think the best part of my hotel stay is the breakfast! There is a wide selection of cheese, hams, bread, museli, yoghurt, eggs and fruits. I throughly enjoyed my breakfast every morning and I miss it very much.

      The only con to this hotel is the 10min walk to Ikea Kaarst station and it is not really walking distance to McDonald’s and KFC. Although if you’re staying there, you’re close to the supermarket Aldi, discount supermarket opposite the petrol station and you can take a free shuttle from the train station to ikea and have a nice meal there!

      All in all, I would stay there again if I’m driving and i want to be away from the city.

      Date of stay: October 2019
      Trip type: Travelled on business
      2  Thank littedup
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      FOM-Kaarst, Front Office Manager at Mercure Hotel Duesseldorf Kaarst, responded to this reviewResponded 13 November 2019

      Dear littledup,

      thank you very much for your great and detailed feedback.

      It's a big compliment to us for making you feel so comfortable.
      We have shared your comments with the whole team and hope that you will choose our house again during your next stay in the area.

      Best regards
      Your team of the Mercure Hotel Düsseldorf Kaarst

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 June 2019

      Again and even stayed there for only one night the team of the hotel convinced very much by the friendliness and obligingly way how they treat the guests. This hotel is a Top business hotel is at top location and close to the airport. Great

      Date of stay: June 2019
      • Trip type: Travelled on business
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with Accorhotels.com
      2  Thank Andreas T
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      DiandraD49, Front Office Manager at Mercure Hotel Duesseldorf Kaarst, responded to this reviewResponded 12 June 2019

      Thank you very much Andreas T,
      great feedback!
      We kindly hope to get the chance to welcome you back soon.
      Warm regards
      The team of the Mercure Hotel Duesseldorf Kaarst

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 23 May 2019 via mobile

      Hotel located close to the highway. So convenient for in between stop.
      Dusseldorf City center far away, you ll need your car or a 15 min walk to the public transportation.
      The rooms are spatious. Carpet is a bit outdated.
      Ok bedcomfort, they could put more pillows on the bed (now only one soft)
      Wifi is ok, sometimes bit lacking
      Desk with small tv. coffee and thee in room
      Small bathroom.
      Airco extremely noisy... so you ll have to turn it off during night
      Breakfast very good, lots of choices, impressed by quantity of fresh fruit laying here.
      Big parking space, but you ll need to ay this seperately... which is a bit strange... but guess this is because the hotel is used for congresses also.
      Staff is also very friendly and open. As well on the reception as in the restaurant you feel welcome, they smile genuinly and not forced.
      Ovrall good mercure hotel.

      Date of stay: May 2019
      Trip type: Travelled on business
      Thank WingWingOne
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 18 April 2019

      i was quite happy with my first stay; spacious , clean quiet room. Pleasant "wellness" with sauna and a small but convenient swimming pool with warm water for once. Breakfast was excellent. Warning though for accor members (I am one) rates are much cheaper elsewhere than on the accor website. A call with accor reservation and customer services led to nothing. So instead of booking through the accor website or reservation centre I'm now booking elsewhere. I'm sort of through with accord and compared to IHG, Radisson or Dorint they don't compare well to say the least.

      Date of stay: April 2019
      • Trip type: Travelled on business
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with Accorhotels.com
      2  Thank 427rudiv
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 15 April 2019

      The room was very clean and is not too small.
      We booked a weekend deal, and all was perfectly arranged according to the description.
      The wellness is a nice extra, and breakfast was OK, and the room had A/C.
      The duvets on the bed were too warm for me, I was sweating the whole night. Strange was that the socket at the desk only work when the main light is switched on (how to charge your phone then at night?).
      But overall a good hotel for a very nice price!

      Date of stay: April 2019
      • Trip type: Travelled as a couple
        • Rooms
        • Cleanliness
        • Service
      Thank Marlies K
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      DiandraD49, Front Office Manager at Mercure Hotel Duesseldorf Kaarst, responded to this reviewResponded 16 April 2019

      Dear Marlies_Online,

      thank you very much for sharing your feedback.
      We are glad to read that you find so many positive words for your stay.
      All our beds have duvet blankets, but in case that this is too warm for our guests, we have other blankets as well and can change it. Please feel always free to contact our front desk team if anything isn't as comfortable as it should.
      It would be a great pleasure to welcome you back soon.

      Kind regards
      The team of the Mercure Hotel Dusseldorf Kaarst

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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