Our experience with BB Home Stay was almost similar to the review “Pathetic Customer Service” posted by sraghura. We booked the room for two days and was asked to pay Rs.2000/ day as rent. My hubby paid one day's rent in advance to confirm the bookings. All was well until we paid the advance money. When we reached Madikeri all their numbers were
switched off. We managed to find a landline number which was answered by their maid. We asked the maid to inform the owners that we are coming by 12 noon and asked them to call us back. But no calls. We found the place by asking directions by passersby and reached the place. The lady (Anita) did no have a welcoming face and asked us to wait saying the guests are still vacating. Seeing that the room is attached to the main bungalow (almost like a out house sharing a common wall) I wanted to see the room before deciding to stay. Anita was not happy about this and asked us to wait until the room is cleaned. We waited and
were shocked to see the room was a old fashioned room with windows looking outside the small patch of gardens where workers are constantly working. Absolutely zero privacy. The toilet was again old one overlooking the dinning table. wonder how people can eat here? When we asked if there are any private rooms Anita kept saying there is nothing else
and she has been in business for 8 years and everyone likes her home stay. What sort of marketing! We decided to stay there for one day (as we already paid one days rent) but Anita was not happy about that as well. She instantly brought some prints giving details of her terms and conditions, which typically says 50% of cancellation charge. I really started getting pissed with this lady attitude and said we are not canceling but still saying for a day but she was insisting we pay another 1000 rupees. All this while she was stressing that she is in business for 8 years.
I said yes 'you are in business' and absolutely no customer service she gave a rude comment on my accent. I was extremely hurt by her attitude and wanted to leave the place without staying there even for a minute. I'm writing this review for the sake of other fellow travelers who plan to stay this place. The owners attitude is extremely bad and they are running pure business all this by evading tax in the name of guest house. The lady running
this place is extremely arrogant and makes personal attacks on guests coz of her much educated attitude. The prices are exorbitant for a old nasty place like this. She hasn't spent a single penny to refurbish the place but wants to make max money. Also note there is no entertainment around this stay as you will some plants in pottery and absolutely nothing else. We stayed in 'Capitol Village' in a premium room (Rs.1750/day) for a lesser money with great hospitality.
- Official Description (provided by the hotel):
- We are situated 6 kms from madikeri amidst a 100 acre coffee plantation.We offer 2 suites for individual families and a 3 BR ancestral house for 6-12 persons. ... more less
- Also Known As:
- BB Estate Homestay Coorg/Madikeri