From the movement we booked our trip directly with the resort, to the when we were dropped off, the Carabali Staff provided superb customer service. Any questions we had via email were answered immediately. The Driver that picked us up was courteous and knowledgeable about sights on the way to the resort. We are all avid ATV riders and in fact I own a Can-am outlander XT, which is what our son and daughter rode. I was initially concerned that it was going to be so controlled that it would take away from the experience. That was not the case. It was an adventurous ride while maintaining a safe riding experience. Our guide Panda and his team were awesome and made this one of our best family trips! Gorgeous scenery, fun riding, and a quick stop to cool off in a swimming hole! Highly recommend and help support the local economy after the hurricanes! We will be returning!!!