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115
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All reviews front desk special shout customer service was great short stay hotel is great bigger room low key place to sleep thank you very much hotel staff security guard night stay walking distance taxi driver several years other hotels hotel is located
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Reviewed 16 October 2018 via mobile

Great hotel for the price. The water was nice and hot, friendly and helpful hotel staff, good food in there restaurant and great location to the center of the city. I will definitely come back to visit!!

Date of stay: October 2018
Trip type: Travelled solo
Thank Jay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Platino H, Director de Relaciones Públicas at Platino Hotel & Casino, responded to this reviewResponded 16 October 2018

Dear Valued Guest:

It brings us great joy that you took the time to share your feedback with your kind words. About our price, we simply try to be the best in our class while being competitive. Regarding the food, we will continue to keep listening to our guests to make sure they leave with a smile. We hope that you had a safe trip back home and look forward to welcoming you back again soon.

Guest Services
Platino Hotel & Casino

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Reviewed 31 August 2018 via mobile

This hotel was nice enough for the price. Would probably not stay here again unless necessary just due to the uncomfortable bed! but it served its purpose. We did enjoy the round outside veranda they offered.

Date of stay: August 2018
Trip type: Travelled with family
Thank lugotx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Platino H, Guest Relations Manager at Platino Hotel & Casino, responded to this reviewResponded 4 September 2018

Dear Valued Guest:

Thank you for taking the time to give us your feedback and we are glad that you found our veranda to be enjoyable. We are the only hotel in Santiago with such a lush garden that our guests can enjoy the outdoors and not feel overwhelmed with the big city. We would like you to know that we recently replaced close to 50% of all our mattresses with new ones from Sealys . Rest assured, we are on our way to keep meeting all of our guest’s expectations and will always keep improving ourselves. We do hope to get the chance of welcoming you back and showing you how great we truly are. Take care.

Guest Services
Platino Hotel & Casino

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Reviewed 26 August 2018

Friendly staff, check in was easy.. nice room for the price.. i recieved free room upgrade on my second night stay. very pleasing environment. Close to restaurants and stores. Quiet. I will stay at hotel every time i am in Santiago

Date of stay: August 2018
Trip type: Travelled solo
Review collected in partnership with this hotel
Thank cars4u84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Platino H, Guest Relations Manager at Platino Hotel & Casino, responded to this reviewResponded 4 September 2018

Dear Valued Guest:

It brings us great joy to have read your feedback and from all the staff here at Platino, we would like to thank you. It is awesome that you noticed our friendly staff and our prices were of great value.

We are also glad that you said you will be choosing us every time you are in Santiago. All we want is to provide a great place for our guests and for each and everyone one of them to feel right at home while staying with us. Thank you for choosing us and see you soon.

Guest Services
Platino Hotel & Casino

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Reviewed 20 August 2018 via mobile

Great option for a short stay in Santiago and excellent price been so close to date of the trip. Happy with:
# the quick service
# the attentions of the staff.
# My bedroom was clean and organize.
# Big parking lot with security.

Sure i'll come back soon.

Date of stay: August 2018
Trip type: Travelled solo
1  Thank Leomar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Platino H, Guest Relations Manager at Platino Hotel & Casino, responded to this reviewResponded 4 September 2018

Dear Valued Guest:

We are truly delighted by your review and would like to thank you for taking the time to share it with us. Here at Platino, we are always looking to keep improving ourselves and will continue to listen to all of our guests feedback. So we are glad you noticed all of our great attributes so . here are some more reasons our guests keep coming back.

#our great customer service that we pride ourselves in.
#our prime & safe location (just minutes from the center city and airport, located just across the street from one of Dominican Republic’s most prestigious University).
#our clean rooms with great prices.
#plus so much more

Hope to see you soon next time you are in our area.

Guest Services
Platino Hotel & Casino

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Reviewed 22 July 2018

Sports team trip - Overall great service, great staff. No problems reported by players. plenty of surrounding activity ie. restaurants, supermarkets etc. Minor problem with checkout but quickly remedied. Difference between giving a 3 over a 4 review.

Date of stay: July 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank timtrott32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Platino H, Director de Relaciones Públicas at Platino Hotel & Casino, responded to this reviewResponded 30 July 2018

Dear Valued Guest:

We would like to thank you for taking the time to write your review. We are glad that overall you had a great experience with us. About the situation during your check out we would like to apologize if you had any inconveniences. Normally our check outs are smooth and we hope you understand that mistakes do happen. We hope you had a safe trip back to Bermuda and hope to welcome your team again. Have a great summer.

Guest Services
Platino Hotel & Casino

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