We visited this Gastropub on Saturday, 10 days after it opened. Lovely decor, good atmosphere, food okay, customer service absolutely atrocious.
We waited 50 minutes for 3 sandwiches, 2 other tables in our section were served (20 minutes!) before us, and our drinks order was lost for 20 minutes!
This would be forgivable if it hadn't been for the appalling attitude of the management. After waiting for 50 minutes my partner asked to speak to the manager and explained the situation. Instead of apologising and offering a solution, the manager (and owner we believe) adopted a confrontational approach and began to argue with us, telling us we'd been told about the wait (we hadn't!) and saying "well what do you want me to do about it?". In the end he grudgingly knocked 10% off the bill, but in no way apologised or made us feel valued.
This shortsighted and commercially-suicidal attitude from management has also filtered down to waiting staff, who were either standing around or darting about like frightened rabbits refusing to meet our eyes!
It's a shame because the elements are there to make a great eaterie for Holmfirth. However after this atrocious example of customer service, this disgruntled foodie will be passing on to friends a very unfavourable review!
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