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“Afternoon Tea at the Black Swan”

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The Black Swan Hotel
Ranked #2 of 5 Hotels in Helmsley
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Afternoon Tea at the Black Swan”
Reviewed 23 June 2012

My husband and I thoroughly enjoyed a very relaxing afternoon at the black swan. We had an excellent afternoon tea for two (which was huge) along with wine. We have had afternoon tea all over the world to include London, Capetown and even York and this beats them all. Excellent service and staff very attentitive, lovely understated hotel will certainly visit again. Many thanks.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank davieMar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at The Black Swan Hotel, responded to this review, 24 June 2012
Thank you so much for your kind comments regarding our Afternoon Tea. We are really pleased to hear that you enjoyed it and we really do look forward to welcoming you back to the hotel again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (323)
Date | Rating
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English first
Leeds, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 June 2012 via mobile

The Black Swan is one of the nicest hotels I have ever visited. We had dinner, breakfast and cream tea included, and everything was perfect. The food was wonderful, every member of staff we encountered was friendly, welcoming and helpful and the atmosphere in the hotel and Helmsley itself were lovely (an ideal place to visit at Christmas). Strongly recommended!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grace23456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at The Black Swan Hotel, responded to this review, 24 June 2012
Thank you for your lovely comments following your recent stay at the Black Swan. We are really pleased to read that you enjoyed your stay and that you found everything to be perfect! We really do hope that you will return to the Black Swan again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kirkbymoorside, United Kingdom
Level 6 Contributor
253 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 14 June 2012 via mobile

My wife and I stayed in the junior suite on the night of our wedding. It was good but I expected a little bit more for the money. I am not really sure what I was expecting but such an iconic hotel and room should be delivering a certain wow factor which I did not recieve which I know would have been received at other local hotels.

Stayed June 2012, travelled as a couple
Helpful?
1 Thank Letsallhaveadisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at The Black Swan Hotel, responded to this review, 24 June 2012
Thank you for your comments following your recent stay at the Black Swan. I am sorry to read that the room you stayed in did not meet your expectations. We do appreciate your feedback and will use this in a constructive manner. I do hope that you will consider staying at the hotel again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gateshead, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 June 2012

We stayed 4th June for one night, 2 couples. We were told we could not use the garden as there was a wedding on which was a shame on a sunny afternoon. The service for drinks was very slow, we were forgotten about waiting for coffees too. There was a big palava to order a couple of cakes from tea room as it wasnt a full 'tea', The evening menu had a poor choice, one dish came with quite fatty lamb and burned spinache and the side dish arrived after we all were finished the meal. The service overall was terrible as in very slow and forgetful, although the staff are pleasant. The noise in the corridor of our room was incredible before 9.00 am and we had 3 'housekeeping' knocks although as we ordered room service breakfast maybe that would indicate we were still there. Most disappointly, we did leave a note of these points when we paid and yet received no acknowledgement sent in return. We have stayed here before and had a lovely time but I feel they were overstretched and it was not good value on this occassion and we wouldnt return.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tyneside37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at The Black Swan Hotel, responded to this review, 25 June 2012
Thank you for your valid comments following your stay earlier this month at the Black Swan Hotel. We are extremely sorry about the service that you received when you stayed with us. These issues have been looked into and addresses with the management team to ensure that these problems don't occur again. We do hope that you will reconsider staying at the Black Swan Hotel again.
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East Riding Of Yorkshire
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 June 2012

We stayed for just one night at the Black Swan last Saturday (9 June) and it was lovely. The staff both in reception and the restaurant were very good, and attentive. The room was a standard double which was very well equipped with a MASSIVE bed!! Both my wife and I enjoyed a beautiful nights sleep. The bathroom was well appointed with a lovely powerful shower and high end toiletries.

We chose to eat from the Market Menu for our evening meal, as the full menu was very poncey!! For example, something was described as "textures of onion!!" I loathe this pretentious language on menu's!! We both had steak, one rare and one well done. Both were cooked to perfection, and were gorgeous. Despite only having a limited choice on the Market menu, we were both satisfied with our choices. I had a Ham Hock to start which was very tasty, and my wife had Bruschetta which she said was lovely too. We both had Brownie for dessert, which again was excellent.

My only criticism for the restaurant was that the 'tables for two' were very close together, so trying to have a private conversation was impossible. I now know more about the couple on the next table than they do themselves!!

Breakfast was fabulous too! Plenty of choice again, we both settled for the full Yorkshire! Gorgeous eggs, cooked to perfection!!! You could definitely taste the quality of the bacon sausage and black pudding too!!

All in all a lovely relaxing night away. Would definitely have been five stars if the dining tables were better spaced out!! Will definitely return.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trucker-Ox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Public Relations Manager at The Black Swan Hotel, responded to this review, 24 June 2012
Thank you for your lovely comments regarding your recent stay at the Black Swan. I am really pleased to read that you enjoyed your stay and we look forward to welcoming you back to the hotel again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Black Swan Hotel

Property: The Black Swan Hotel
Address: Market Place, Helmsley YO62 5BJ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Helmsley
Price range (per night): ₹ 9,050 - ₹ 23,813
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
The Black Swan Hotel Helmsley, North Yorkshire

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