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Reviewed 15 February 2017 via mobile

Stayed here at Halloween with my husband for 5 nights. We loved our stay in the studio apartment at street level, the pool was just up the steps and so convenient. Lovely spacious room & outdoor area with sun beds to step out too. The cleaning lady was a joy with her singing in the mornings. The hyperdino at the end of the street has everything you need grocery wise. We loved the costa del mar restaurant on the pier, great fish & a peaceful haven in comparison to the shopping centre restaurants! Cleaning almost daily, towel change & toiletries twice a week, no dishcloth, you can get pool towels there, be sure to ask at check in as reception rarely manned.
Will definitely come back here- went to sister apartments Ig Yaizasol this January as these were booked out, but room layout & pool much better in Nachosol.

Date of stay: October 2016
Trip type: Travelled as a couple
3  Thank KMAST5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IG-ByServatur, recepcionista at IG Nachosol Premium Apartments by Servatur, responded to this reviewResponded 23 March 2019

Dear KMAST5,

Thank you very much for your superb review. We are thrilled that you especially enjoyed our facilities and the easy location with a short walk to the centre of Puerto Rico. Nowadays the reception is open 24 hours. We love that you enjoyed the restaurant in the area. In turn, we also have a restaurant in Nachosol Atlantic Hotel where you can enjoy breakfast, snack and dinner services.

We are grateful for your wonderful feedback and hope to welcome you back again soon.

Warm regards,

IG Hotels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017 via mobile

After seeing the pictures I was very excited to go to this hotel! When we arrived the we were shown to our room, to our disappointment we were shoved in a room at the side, no balcony at all (it was my fault should have checked when I booked but it was the last one on the sight and I rushed to book it) but when your spending 110euro a night for somewhere I thought you would have at least a seat outside but no instead we had steps that people were constantly walking up and down 👍🏻 the views are nice and rooms are modern! I found it to be rather dirty to be honest the big beds at the pool area had loads of bird poo on them and I had seen someone just mop them over one time throughout my stay, dirt on the floor, pool had like grit at the bottom. The rooms were decent side had a massive crack in the glass table what was covered up with a large pot, quite dirty on the floor in the corners had a power shower that if you put on fully flooded your bathroom floor and nearly into the room and as you only get one set of towels a week is not great. Receptionist is non existent. It's quite a walk away from things so if your not great on your feet I wouldn't recommend this hotel. The safe is 20euros for the week which isn't to bad. I personally wouldn't stay here again but if you do make sure you check your booking! don't stay in the standard apartment because it's really not worth it.

Date of stay: February 2017
Trip type: Travelled as a couple
2  Thank Jono561
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IG-ByServatur, RECEPCIONISTA at IG Nachosol Premium Apartments by Servatur, responded to this reviewResponded 29 March 2019

Dear Jono561,

Thank you very much for your feedback. Your opinion is important to us and we have taken note of all the comments.

We love knowing that you liked the modernity of the rooms and the views from our complex. In relation to the reservation, customers can find rooms with a balcony and rooms without a balcony. Furthermore, in our different sales channels, our customers can find the detailed information of the room and photos of it. If you decide to come back with us, we will be happy to advise you and choose the room that best suits your needs.

The suggestions from our clients like you provide us with options for improvement. Thank you for that and we regret that you were not completely satisfied with the resort.

We hope that in the future you will reconsider the idea of returning to stay with us. We will do our best to make you satisfied with our services.

Best regards,
IG Hotels

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Reviewed 5 February 2017

My husband and I have just got back from spending three nights in a studio apartment. On arrival we were meet by a helpful representative. The apartment was very clean and modern, and had a great view from the terrace.

We enjoyed our time here, but there are a few negatives - the walls are very thin; we could hear the holiday makers next door - snoring, singing in the shower and their alarm on the mobile phone!. The TV has only German channels with the exception of BBC World News and the mattresses are very hard. We also asked for a late check out when we booked months ago, we were advised by email that we could have the late check out, but on our last day we were told that we had t pay 10 euros for the late check out, my husband refused and negotiated an earlier check out of 2pm instead. We weren't advised of the late check out charge when we booked with Booking.com.

The last negative which has been previously by another reviewer is the lack of privacy as the terrace is a walk through.
We had a nice time, but wouldn't go back to Gran Canaria as the age demographic didn't suit us.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank MrsGeorgeMichael
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IG-ByServatur, RECEPCIONISTA at IG Nachosol Premium Apartments by Servatur, responded to this reviewResponded 29 March 2019

Dear MrsGeorgeMichael,

We appreciate you taking the time to review your stay at The Nachosol Premium Apartments.
It is good to read your positive remarks regarding cleanliness, design of the rooms, views from the terrace of the room and especially about the helpful staff.

Your suggestions are very important to us. In fact, the range of TV channels has now been expanded in several languages and improvements have been made to the facilities. We regret the situation that has happened, but the late check-out has a cost and is always subject to availability. We apologize for the inconvenience caused.

We are glad to know that you enjoyed a pleasant stay. We hope you reconsider and visit Gran Canaria in the future. We will be happy to see you again in our complex.

Best regards,
IG Hotels

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Reviewed 18 December 2016

Nice, clean and quite apartement hotel. If you don't mind walk through terraces and lack of personnel, this is best choice you can make. Nearby beach means 500 steps, which is much less than average. Pool area is very nice & pool is heated, great view. Minor minus is kitchen, two stoves and guite "heavily used" pans.

Room tip: If you like Ikea - style. This is you hotel!
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Epu_76
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IG-ByServatur, RECEPCIONISTA at IG Nachosol Premium Apartments by Servatur, responded to this reviewResponded 29 March 2019


Dear Epu_76,

Thank you ever so much for staying with us at The Nachosol Premium Apartments and for sharing your feedback about your experience.

We are delighted to know that the facilities seemed beautiful and clean and that you enjoyed the pool area with beautiful views over Puerto Rico. By the way, nice appreciation of the Scandinavian style.

Our staff is always available to our clients and we have taken note of the improvements to be made that you mention to us. Please be assure that your comments are very important to us.

We will be happy to welcome you again on your next visit to Gran Canaria.

Best Regards,
IG Hotels

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Reviewed 15 October 2016 via mobile

We stayed Monday to Friday in a studio apartment. It's normally easy to start with the good in a review but with this one I will get the bad out the way. We had two single beds and pool had grit at the bottom for the week so I guess wasn't cleaned thoroughly. That said, the rest was great. The apartments have clearly been renovated as the whole complex was excellent. We were close enough to the beech and shopping centre, the towels were changed nearly every day. The pool was lovely and the views were fantastic.

We had a hob, microwave, hairdryer and fridge. The apartment had a lovely walk in shower and twin sinks. The safe wasn't free and the reception was only manned between 12 and 2pm each day. The complex was accessed using a security code on the main gate so it was very secure.

We had no balcony and the door was passed by anyone walking to get to there apartments. We also had air conditioning but the TV only had basic news English channels.

I would definitely go back as the area has lots to do.

The pictures should help answer people's questions.

Date of stay: October 2016
Trip type: Travelled as a couple
Thank greenie101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IG-ByServatur, RECEPCIONISTA at IG Nachosol Premium Apartments by Servatur, responded to this reviewResponded 1 April 2019

Dear greenie101,

Thank you for choosing IG Hotels for your holiday and thank you for sharing with us and giving us the highest rating.

We are very happy to have met the expectations you had to enjoy your holiday.

We will take note of your comments and will continue to work hard to keep improving day by day. Remember that we are at your service 24 hours a day for any question you want to send us.

We hope to see you again enjoying our facilities.

Kind regards,

IG Hotels.

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